Time: Oct. 13, 2021, 8:46 a.m.

Status: Resolved

Update: Dear Valued Customers, Please be aware that we have completed the balancing on the workload on our multi-cloud infrastructure to mitigate the OVH DC outage impact. As per the information we received this morning, OVH planned an internal maintenance on their network which impacted and took down their entire and global delivery. We will continue to monitor the OVH DC outage closely but you should not experience further issue. Regards, Scaleflex Incident Management team

Time: Oct. 13, 2021, 7:53 a.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Oct. 13, 2021, 7:52 a.m.

Status: Investigating

Update: Dear Valued customers, Please be aware that one of our datacenters hosted by OVH is currently experiencing an outage. OVH Cloud Incident team has not communicated on the outage yet but we are seeing a slow recovery. You may experience some issue or slow response time as our infrastructure is balancing the workload to our other datacenters. We will keep you updated on the recovery. Regards, Scaleflex Incident Management team

Time: June 10, 2021, 9:15 a.m.

Status: Postmortem

Update: **FASTLY - Global CDN Disruption \(Jun-8, 2021\)** ‌ FASTLY experienced a global outage due to an undiscovered software bug that surfaced on June 8 when it was triggered by a valid customer configuration change. We detected the disruption within one minute, then identified and isolated the cause, and disabled the configuration. Within 49 minutes, 95% of our network was operating as normal. This outage was broad and severe, and we’re truly sorry for the impact to our customers and everyone who relies on them. ‌ You can find a full summary on the [FASTLY Blog](https://www.fastly.com/blog/summary-of-june-8-outage)

Time: June 8, 2021, 2:10 p.m.

Status: Resolved

Update: Dear Customers, Please find hereunder the latest feedback from FASTLY Jun 8, 12:41 UTC | Resolved - Fastly has observed recovery of all services and has resolved this incident. Customers could continue to experience a period of increased origin load and lower Cache Hit Ratio (CHR). This incident is now closed. Regards, Scaleflex Support team

Time: June 8, 2021, 2:09 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: June 8, 2021, 11:04 a.m.

Status: Monitoring

Update: Dear Customers (FASTLY users only), Please be aware that FASTLY status page is back online [https://status.fastly.com]. ----------------------------------- FASTLY - Global CDN Disruption ----------------------------------- Jun 8, 10:57 UTC | Monitoring - The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return. Jun 8, 10:57 UTC | Monitoring - The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return. Jun 8, 10:44 UTC | Identified - The issue has been identified and a fix is being implemented. Jun 8, 10:26 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:23 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:21 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:11 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:07 UTC | Update - We are continuing to investigate this issue. Jun 8, 09:58 UTC | Investigating - We're currently investigating potential impact to performance with our CDN services. We will monitor the service on our side. Regards, Scaleflex Support team

Time: June 8, 2021, 10:44 a.m.

Status: Identified

Update: Dear Customers, If you are using the FASTLY network, you may encounter a strong degradation of services. Unfortunately FASTLY has not communicated yet on the outage and we have no visibility on when the FASTLY service will be recovered. Scaleflex Support team is working actively to mitigate the situation. We will update you as soon as we have more visibility. Regards, Scaleflex Support team

Time: June 10, 2021, 9:15 a.m.

Status: Postmortem

Update: **FASTLY - Global CDN Disruption \(Jun-8, 2021\)** ‌ FASTLY experienced a global outage due to an undiscovered software bug that surfaced on June 8 when it was triggered by a valid customer configuration change. We detected the disruption within one minute, then identified and isolated the cause, and disabled the configuration. Within 49 minutes, 95% of our network was operating as normal. This outage was broad and severe, and we’re truly sorry for the impact to our customers and everyone who relies on them. ‌ You can find a full summary on the [FASTLY Blog](https://www.fastly.com/blog/summary-of-june-8-outage)

Time: June 8, 2021, 2:10 p.m.

Status: Resolved

Update: Dear Customers, Please find hereunder the latest feedback from FASTLY Jun 8, 12:41 UTC | Resolved - Fastly has observed recovery of all services and has resolved this incident. Customers could continue to experience a period of increased origin load and lower Cache Hit Ratio (CHR). This incident is now closed. Regards, Scaleflex Support team

Time: June 8, 2021, 2:09 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: June 8, 2021, 11:04 a.m.

Status: Monitoring

Update: Dear Customers (FASTLY users only), Please be aware that FASTLY status page is back online [https://status.fastly.com]. ----------------------------------- FASTLY - Global CDN Disruption ----------------------------------- Jun 8, 10:57 UTC | Monitoring - The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return. Jun 8, 10:57 UTC | Monitoring - The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return. Jun 8, 10:44 UTC | Identified - The issue has been identified and a fix is being implemented. Jun 8, 10:26 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:23 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:21 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:11 UTC | Update - We are continuing to investigate this issue. Jun 8, 10:07 UTC | Update - We are continuing to investigate this issue. Jun 8, 09:58 UTC | Investigating - We're currently investigating potential impact to performance with our CDN services. We will monitor the service on our side. Regards, Scaleflex Support team

Time: June 8, 2021, 10:44 a.m.

Status: Identified

Update: Dear Customers, If you are using the FASTLY network, you may encounter a strong degradation of services. Unfortunately FASTLY has not communicated yet on the outage and we have no visibility on when the FASTLY service will be recovered. Scaleflex Support team is working actively to mitigate the situation. We will update you as soon as we have more visibility. Regards, Scaleflex Support team

Time: March 15, 2021, 8:16 a.m.

Status: Resolved

Update: Dear Customers, The incident has been resolved. We have carefully checked all the components and we can confirm that the performance return to normal levels. Regards, Scaleflex IM Support team

Time: March 12, 2021, 8:10 a.m.

Status: Monitoring

Update: Dear Customers, Please be aware that we are in the final check of our API services. We have identified all the components which have been affected and Scaleflex Backend team are applying the appropriate remedy. Due to the complexity of our actions and careful approach, we are expecting the service to be back to normal by this Monday 15th. Rest assured we are monitoring the situation 24/7 and will continue to act in order to maintain the availability of your service. Kind regards, Scaleflex IM Support team

Time: March 11, 2021, 1:44 p.m.

Status: Monitoring

Update: Dear Customers, We are pleased to inform you that Scaleflex Business Continuity Plan has allowed us to mitigate the impact related to this major incident. We have identified all the components which have been affected and Scaleflex Backend team are applying the appropriate remedy. Due to the complexity of our actions and careful approach, we are expecting the service to be back to normal by this Friday 12th. As of now, we are running a service with some partial degradation related to: - Invalidation API - Folder sharing (public link) API - New SSL Certificate generation - Public documentation not available. Rest assured we are monitoring the situation 24/7 and will continue to act in order to maintain the availability of your service. Kind regards, Scaleflex IM Support team

Time: March 11, 2021, 7:49 a.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: March 10, 2021, 11:54 a.m.

Status: Identified

Update: Dear Customers, The incident in Strasbourg datacenters is now under control by local authorities and our provider OVH. Due to the embedded redundancy of our systems and swift actions of our teams, there was close to no impact on the service delivered, despite having servers indeed in the OVH datacenters which are still at this time not reachable. Up to now, only minor degradations have seldomly been perceived, mainly due to the re-caching of images into new and available servers. We continue to closely follow-up on the evolution and expect some missing servers to be back online in the next 2 days, depending on further investigations and actions to reconnect the shut-down datacenters. Meanwhile and as a matter of precaution, we already started to provision new servers in different regions in order to cope with potential traffic spikes and maintain a high level of availability and resiliency. Again, would you witness any issue with our asset's acceleration service or asset management hub, please contact in the usual manner to our support, who is monitoring the services around the clock. Regards, Scaleflex IM Support team

Time: March 10, 2021, 6:54 a.m.

Status: Identified

Update: Dear Customers, One of our providers is experiencing unavailability of its infrastructure located in Strasbourg/France (OVH datacenter SBG), following a major outage on the site that started around 3am local time. This implies degraded performance issues on this provider's infrastructure overall. Since our delivery is entirely redundant and able to absorb traffic peaks over our multi tenant architecture, this incident should not significantly impact your Cloudimage or Filerobot services. However, some specific administration functions might be degraded or unavailable, such as, but not limited to, upload via api and auto-tagging. Our team Vietnam and Singapore have been handling this incident since the very beginning, taking proactive measures to maintain normal performance levels through activation of a BCP (Business Continuity Plan) and we are already evaluating mitigation action for impacts on the administration if the situation would be lasting. Please let us know if you experience any disruption in the delivery of your images: our support teams are, as always, available. We shall send you an update in 4 hours or as soon as our provider is fully back on. We apologise for any inconvenience. Regards, Scaleflex IM Support team

Time: March 15, 2021, 8:16 a.m.

Status: Resolved

Update: Dear Customers, The incident has been resolved. We have carefully checked all the components and we can confirm that the performance return to normal levels. Regards, Scaleflex IM Support team

Time: March 12, 2021, 8:10 a.m.

Status: Monitoring

Update: Dear Customers, Please be aware that we are in the final check of our API services. We have identified all the components which have been affected and Scaleflex Backend team are applying the appropriate remedy. Due to the complexity of our actions and careful approach, we are expecting the service to be back to normal by this Monday 15th. Rest assured we are monitoring the situation 24/7 and will continue to act in order to maintain the availability of your service. Kind regards, Scaleflex IM Support team

Time: March 11, 2021, 1:44 p.m.

Status: Monitoring

Update: Dear Customers, We are pleased to inform you that Scaleflex Business Continuity Plan has allowed us to mitigate the impact related to this major incident. We have identified all the components which have been affected and Scaleflex Backend team are applying the appropriate remedy. Due to the complexity of our actions and careful approach, we are expecting the service to be back to normal by this Friday 12th. As of now, we are running a service with some partial degradation related to: - Invalidation API - Folder sharing (public link) API - New SSL Certificate generation - Public documentation not available. Rest assured we are monitoring the situation 24/7 and will continue to act in order to maintain the availability of your service. Kind regards, Scaleflex IM Support team

Time: March 11, 2021, 7:49 a.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: March 10, 2021, 11:54 a.m.

Status: Identified

Update: Dear Customers, The incident in Strasbourg datacenters is now under control by local authorities and our provider OVH. Due to the embedded redundancy of our systems and swift actions of our teams, there was close to no impact on the service delivered, despite having servers indeed in the OVH datacenters which are still at this time not reachable. Up to now, only minor degradations have seldomly been perceived, mainly due to the re-caching of images into new and available servers. We continue to closely follow-up on the evolution and expect some missing servers to be back online in the next 2 days, depending on further investigations and actions to reconnect the shut-down datacenters. Meanwhile and as a matter of precaution, we already started to provision new servers in different regions in order to cope with potential traffic spikes and maintain a high level of availability and resiliency. Again, would you witness any issue with our asset's acceleration service or asset management hub, please contact in the usual manner to our support, who is monitoring the services around the clock. Regards, Scaleflex IM Support team

Time: March 10, 2021, 6:54 a.m.

Status: Identified

Update: Dear Customers, One of our providers is experiencing unavailability of its infrastructure located in Strasbourg/France (OVH datacenter SBG), following a major outage on the site that started around 3am local time. This implies degraded performance issues on this provider's infrastructure overall. Since our delivery is entirely redundant and able to absorb traffic peaks over our multi tenant architecture, this incident should not significantly impact your Cloudimage or Filerobot services. However, some specific administration functions might be degraded or unavailable, such as, but not limited to, upload via api and auto-tagging. Our team Vietnam and Singapore have been handling this incident since the very beginning, taking proactive measures to maintain normal performance levels through activation of a BCP (Business Continuity Plan) and we are already evaluating mitigation action for impacts on the administration if the situation would be lasting. Please let us know if you experience any disruption in the delivery of your images: our support teams are, as always, available. We shall send you an update in 4 hours or as soon as our provider is fully back on. We apologise for any inconvenience. Regards, Scaleflex IM Support team