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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 57 seconds ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

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Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: Dec. 3, 2020, 6:41 p.m.
    Status: Resolved
    Update: From December 3 12:04pm UTC to 2:06pm UTC, SearchStax Pulse service experienced elevated 500-level responses for the Pulse API requests. During the incident window, Pulse data for the deployments will show missing data points. The issue has been resolved.
  • Time: Dec. 3, 2020, 6:41 p.m.
    Status: Resolved
    Update: From December 3 12:04pm UTC to 2:06pm UTC, SearchStax Pulse service experienced elevated 500-level responses for the Pulse API requests. During the incident window, Pulse data for the deployments will show missing data points. The issue has been resolved.

Updates:

  • Time: Sept. 22, 2020, 9:01 p.m.
    Status: Resolved
    Update: From September 15 3:16am PT UTC to 3:41am UTC, there was an elevated rate of 500-level responses for the Analytics and Pulse API requests. During the incident window, impacted API calls to authenticated endpoints received HTTP 5xx and/or timeout responses. Due to the 5XX errors on Analytics APIs, there could be some analytics data that is missed for your application for the duration of the incident. There were also a number of False Heartbeat alerts that were sent out because of the failing Pulse API requests. If your deployment was affected by this, our team is taking measures to fix the false alerts.

Updates:

  • Time: Sept. 22, 2020, 9:01 p.m.
    Status: Resolved
    Update: From September 15 3:16am PT UTC to 3:41am UTC, there was an elevated rate of 500-level responses for the Analytics and Pulse API requests. During the incident window, impacted API calls to authenticated endpoints received HTTP 5xx and/or timeout responses. Due to the 5XX errors on Analytics APIs, there could be some analytics data that is missed for your application for the duration of the incident. There were also a number of False Heartbeat alerts that were sent out because of the failing Pulse API requests. If your deployment was affected by this, our team is taking measures to fix the false alerts.

Updates:

  • Time: Aug. 31, 2020, 7:14 p.m.
    Status: Resolved
    Update: Our team has resolved the issue that caused the false heartbeat alerts and heartbeat alert emails have been turned back on.
  • Time: Aug. 25, 2020, 11 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state. We have temporarily paused the alert emails while we investigate the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.

Updates:

  • Time: Aug. 31, 2020, 7:14 p.m.
    Status: Resolved
    Update: Our team has resolved the issue that caused the false heartbeat alerts and heartbeat alert emails have been turned back on.
  • Time: Aug. 25, 2020, 11 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state. We have temporarily paused the alert emails while we investigate the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.