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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 7 minutes ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: July 30, 2020, 2:51 p.m.
    Status: Resolved
    Update: Backup Failure Email Notifications have been restored for all deployments
  • Time: July 30, 2020, 2:51 p.m.
    Status: Resolved
    Update: Backup Failure Email Notifications have been restored for all deployments
  • Time: July 29, 2020, 9:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 29, 2020, 9:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 29, 2020, 9:42 p.m.
    Status: Identified
    Update: The team has identified that the Backup Failure Email Notifications are not being sent to the customers. Our team is getting notified internally of the failed backups on Premium Deployments (Gold, Platinum, and above). For the ones that are failing, the team is taking appropriate actions to resolve the backup failures. The engineering team is working to restore the Email Notifications.
  • Time: July 29, 2020, 9:42 p.m.
    Status: Identified
    Update: The team has identified that the Backup Failure Email Notifications are not being sent to the customers. Our team is getting notified internally of the failed backups on Premium Deployments (Gold, Platinum, and above). For the ones that are failing, the team is taking appropriate actions to resolve the backup failures. The engineering team is working to restore the Email Notifications.

Updates:

  • Time: July 29, 2020, 9:33 p.m.
    Status: Resolved
    Update: Outgoing Email Notification from SearchStax Core Product was unavailable from 11:32am PST to 2:43pm PST.

Updates:

  • Time: July 29, 2020, 9:33 p.m.
    Status: Resolved
    Update: Outgoing Email Notification from SearchStax Core Product was unavailable from 11:32am PST to 2:43pm PST.

Updates:

  • Time: July 18, 2020, 4:19 p.m.
    Status: Resolved
    Update: Between 07:50 UTC and approximately 08:45 UTC on 18 Jul 2020, there was a DNS outage on Azure - https://status.azure.com/en-us/status/history/. Due to this outage, Pulse agents on Azure deployments were not able to connect to the Pulse servers on searchstax.com, triggering false alerts. Our second monitoring system that connects to the deployment through the Gateway and checks Solr/Zookeeper status was still working, and all deployment have reported being healthy.
  • Time: July 18, 2020, 4:14 p.m.
    Status: Investigating
    Update: Between 07:50 and approximately 08:45 UTC on 18 Jul 2020, several Azure SearchStax deployments received False Heartbeat alerts

Updates:

  • Time: July 18, 2020, 4:19 p.m.
    Status: Resolved
    Update: Between 07:50 UTC and approximately 08:45 UTC on 18 Jul 2020, there was a DNS outage on Azure - https://status.azure.com/en-us/status/history/. Due to this outage, Pulse agents on Azure deployments were not able to connect to the Pulse servers on searchstax.com, triggering false alerts. Our second monitoring system that connects to the deployment through the Gateway and checks Solr/Zookeeper status was still working, and all deployment have reported being healthy.
  • Time: July 18, 2020, 4:14 p.m.
    Status: Investigating
    Update: Between 07:50 and approximately 08:45 UTC on 18 Jul 2020, several Azure SearchStax deployments received False Heartbeat alerts

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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