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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 3 minutes ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: July 18, 2020, 4:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2020, 5:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 30, 2020, 4:20 p.m.
    Status: Identified
    Update: On May 30, 2020 the commonly used Sectigo (Comodo) Root certificate, named the AddTrust External CA Root has expired. More information about this can be found here: https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117WR#Q2 As the article explains, there is no extra action required on the server-side. However, if your application is having issues connecting, please contact us at [email protected] and we can remove the certificate from the chain.

Updates:

  • Time: July 18, 2020, 4:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2020, 5:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 30, 2020, 4:20 p.m.
    Status: Identified
    Update: On May 30, 2020 the commonly used Sectigo (Comodo) Root certificate, named the AddTrust External CA Root has expired. More information about this can be found here: https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117WR#Q2 As the article explains, there is no extra action required on the server-side. However, if your application is having issues connecting, please contact us at [email protected] and we can remove the certificate from the chain.

Updates:

  • Time: May 30, 2020, 10:01 p.m.
    Status: Resolved
    Update: The team has successfully implemented a fix to most of the known deployments. Clients with deployments that still have the problem have bee notified and we will be working with them to resolve the issue. If you continue to see any issues, please open up a support ticket.
  • Time: May 30, 2020, 5:02 p.m.
    Status: Identified
    Update: We are continuing to work on this issue and identifying deployments for which the "Agent" shows down. Once we have identified these, the team is applying a fix to resolve the issue for those deployments.
  • Time: May 30, 2020, 3:22 p.m.
    Status: Identified
    Update: We are updating the incident and changing the status to "Identified" as the fix that was deployed did not work for all deployments. Certain deployments are still facing problems where the Dashboard is showing "Agent Down" on the Servers list. At this time, this issue seems to be affecting older class deployment (starting with SS or SB). The team is working to find a fix to a the problem
  • Time: May 30, 2020, 3:07 p.m.
    Status: Monitoring
    Update: Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs. The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.

Updates:

  • Time: May 30, 2020, 10:01 p.m.
    Status: Resolved
    Update: The team has successfully implemented a fix to most of the known deployments. Clients with deployments that still have the problem have bee notified and we will be working with them to resolve the issue. If you continue to see any issues, please open up a support ticket.
  • Time: May 30, 2020, 5:02 p.m.
    Status: Identified
    Update: We are continuing to work on this issue and identifying deployments for which the "Agent" shows down. Once we have identified these, the team is applying a fix to resolve the issue for those deployments.
  • Time: May 30, 2020, 3:22 p.m.
    Status: Identified
    Update: We are updating the incident and changing the status to "Identified" as the fix that was deployed did not work for all deployments. Certain deployments are still facing problems where the Dashboard is showing "Agent Down" on the Servers list. At this time, this issue seems to be affecting older class deployment (starting with SS or SB). The team is working to find a fix to a the problem
  • Time: May 30, 2020, 3:07 p.m.
    Status: Monitoring
    Update: Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs. The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.

Updates:

  • Time: May 30, 2020, 3:05 p.m.
    Status: Resolved
    Update: Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs. The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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