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Is there an SecureAuth outage?

SecureAuth status: Systems Active

Last checked: 8 minutes ago

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SecureAuth outages and incidents

Outage and incident data over the last 30 days for SecureAuth.

There have been 1 outages or incidents for SecureAuth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SecureAuth

Outlogger tracks the status of these components for Xero:

Operator Alerts Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active
Component Status
Operator Alerts Active
Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active

Latest SecureAuth outages and incidents.

View the latest incidents for SecureAuth and check for official updates:

Updates:

  • Time: March 26, 2024, 6:18 p.m.
    Status: Resolved
    Update: General Statement During the procurement of a new production region (APAC), an incorrect DNS change was applied to one of our DNS providers (AWS Route53). This led to intermittent DNS resolution issues, affecting customer reachability of IdP services. Due to the nature of DNS propagation, and the intermittentness of the issue, a delay of our monitors' ability to detect the problem occurred. Once identified, the DNS change was reverted, and DNS propagation of the fix began, completing at approximately 10:30AM PST. Timeline of Events Mar 26 7:30 PST Incorrect DNS change applied to Route53 Mar 26 8:30 PST DevOps team began diagnosing the issue Mar 26 8:55 PST DevOps team removed duplicate record Mar 26 10:30 PST DNS Propagation appears complete. Corrective Actions Additional approvals required for any DNS changes. Review opportunity to expand endpoint monitoring from multiple regions and DNS name servers.
  • Time: March 26, 2024, 4:27 p.m.
    Status: Monitoring
    Update: We are aware of ongoing intermittent DNS issues affecting various services. We have found the root of the issue and implemented a fix. Please allow for DNS propagation of the fix. We will continue to monitor.

Updates:

  • Time: March 26, 2024, 6:18 p.m.
    Status: Resolved
    Update: General Statement During the procurement of a new production region (APAC), an incorrect DNS change was applied to one of our DNS providers (AWS Route53). This led to intermittent DNS resolution issues, affecting customer reachability of IdP services. Due to the nature of DNS propagation, and the intermittentness of the issue, a delay of our monitors' ability to detect the problem occurred. Once identified, the DNS change was reverted, and DNS propagation of the fix began, completing at approximately 10:30AM PST. Timeline of Events Mar 26 7:30 PST Incorrect DNS change applied to Route53 Mar 26 8:30 PST DevOps team began diagnosing the issue Mar 26 8:55 PST DevOps team removed duplicate record Mar 26 10:30 PST DNS Propagation appears complete. Corrective Actions Additional approvals required for any DNS changes. Review opportunity to expand endpoint monitoring from multiple regions and DNS name servers.
  • Time: March 26, 2024, 4:27 p.m.
    Status: Monitoring
    Update: We are aware of ongoing intermittent DNS issues affecting various services. We have found the root of the issue and implemented a fix. Please allow for DNS propagation of the fix. We will continue to monitor.

Updates:

  • Time: Feb. 19, 2024, 4:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 19, 2024, 4:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 19, 2024, 2:53 p.m.
    Status: Monitoring
    Update: The fix has been implemented and services are back online. We will continue to monitor.
  • Time: Feb. 19, 2024, 2:53 p.m.
    Status: Monitoring
    Update: The fix has been implemented and services are back online. We will continue to monitor.
  • Time: Feb. 19, 2024, 2:24 p.m.
    Status: Identified
    Update: We have isolated the issue and a fix is being implemented.
  • Time: Feb. 19, 2024, 2:24 p.m.
    Status: Identified
    Update: We have isolated the issue and a fix is being implemented.
  • Time: Feb. 19, 2024, 1:38 p.m.
    Status: Investigating
    Update: We are continuing to investigate these issues. A potential root cause has been found.
  • Time: Feb. 19, 2024, 1:38 p.m.
    Status: Investigating
    Update: We are continuing to investigate these issues. A potential root cause has been found.
  • Time: Feb. 19, 2024, 12:08 p.m.
    Status: Investigating
    Update: We are receiving widespread alerts around our cloud services. We are investigating.
  • Time: Feb. 19, 2024, 12:08 p.m.
    Status: Investigating
    Update: We are receiving widespread alerts around our cloud services. We are investigating.
  • Time: Feb. 19, 2024, 12:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 30, 2024, 3:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.End users should no longer experience delays receiving SMS messages
  • Time: Jan. 30, 2024, 3:23 p.m.
    Status: Identified
    Update: The issue has been identified and the fix is implemented by the provider. There is no delay in receiving sms .
  • Time: Jan. 30, 2024, 2:45 p.m.
    Status: Investigating
    Update: We are still continuing to investigate on the issue. We have reached out to the provider to get the ETA to address the issue.
  • Time: Jan. 30, 2024, 1:59 p.m.
    Status: Investigating
    Update: We are currently investigating Issue with the Provider . You will expect some delay in getting codes for SMS service

Updates:

  • Time: Jan. 30, 2024, 3:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.End users should no longer experience delays receiving SMS messages
  • Time: Jan. 30, 2024, 3:23 p.m.
    Status: Identified
    Update: The issue has been identified and the fix is implemented by the provider. There is no delay in receiving sms .
  • Time: Jan. 30, 2024, 2:45 p.m.
    Status: Investigating
    Update: We are still continuing to investigate on the issue. We have reached out to the provider to get the ETA to address the issue.
  • Time: Jan. 30, 2024, 1:59 p.m.
    Status: Investigating
    Update: We are currently investigating Issue with the Provider . You will expect some delay in getting codes for SMS service

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Frequently Asked Questions - SecureAuth

Is there a SecureAuth outage?
The current status of SecureAuth is: Systems Active
Where can I find the official status page of SecureAuth?
The official status page for SecureAuth is here
How can I get notified if SecureAuth is down or experiencing an outage?
To get notified of any status changes to SecureAuth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SecureAuth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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