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Is there an SecureAuth outage?

SecureAuth status: Systems Active

Last checked: 2 minutes ago

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SecureAuth outages and incidents

Outage and incident data over the last 30 days for SecureAuth.

There have been 1 outages or incidents for SecureAuth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SecureAuth

Outlogger tracks the status of these components for Xero:

Operator Alerts Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active
Component Status
Operator Alerts Active
Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active

Latest SecureAuth outages and incidents.

View the latest incidents for SecureAuth and check for official updates:

Updates:

  • Time: Dec. 7, 2023, 8:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 7, 2023, 2:49 p.m.
    Status: Identified
    Update: Several US Operators have maintenance going on which is expected to end at 9am Pacific time today. Since it is operator maintenance and not our providers, we have to wait for their maintenance to finish

Updates:

  • Time: Dec. 7, 2023, 8:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 7, 2023, 2:49 p.m.
    Status: Identified
    Update: Several US Operators have maintenance going on which is expected to end at 9am Pacific time today. Since it is operator maintenance and not our providers, we have to wait for their maintenance to finish

Updates:

  • Time: Nov. 10, 2023, 6:32 p.m.
    Status: Postmortem
    Update: The SA IdP service encountered issues with SMS One Time Password \(OTP\) deliveries to US mobile carriers. Our SMS vendor informed us of potential delivery delays. We have since received notification from our SMS vendor that the previously reported issue is resolved. A final Root Cause Analysis \(RCA\) document will be provided once we receive detailed insights from our SMS vendor regarding the root cause from both their end and that of the mobile carriers.
  • Time: Nov. 10, 2023, 6:32 p.m.
    Status: Resolved
    Update: The issue has been resolved - a final RCA will follow as we work with our vendor on the overall root cause.
  • Time: Nov. 10, 2023, 4:05 p.m.
    Status: Monitoring
    Update: Our vendor has reported the issue has been resolved. We will continue to monitor the situtation. Please report any issues to [email protected]
  • Time: Nov. 10, 2023, 3:05 p.m.
    Status: Identified
    Update: We have reports from our SMS/Voice vendor that they are seeing some US Mobile Providers impacted by this.
  • Time: Nov. 10, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted

Updates:

  • Time: Nov. 10, 2023, 6:32 p.m.
    Status: Postmortem
    Update: The SA IdP service encountered issues with SMS One Time Password \(OTP\) deliveries to US mobile carriers. Our SMS vendor informed us of potential delivery delays. We have since received notification from our SMS vendor that the previously reported issue is resolved. A final Root Cause Analysis \(RCA\) document will be provided once we receive detailed insights from our SMS vendor regarding the root cause from both their end and that of the mobile carriers.
  • Time: Nov. 10, 2023, 6:32 p.m.
    Status: Resolved
    Update: The issue has been resolved - a final RCA will follow as we work with our vendor on the overall root cause.
  • Time: Nov. 10, 2023, 4:05 p.m.
    Status: Monitoring
    Update: Our vendor has reported the issue has been resolved. We will continue to monitor the situtation. Please report any issues to [email protected]
  • Time: Nov. 10, 2023, 3:05 p.m.
    Status: Identified
    Update: We have reports from our SMS/Voice vendor that they are seeing some US Mobile Providers impacted by this.
  • Time: Nov. 10, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted

Updates:

  • Time: Nov. 1, 2023, 3:48 a.m.
    Status: Postmortem
    Update: **Problem Description:** On October 28, 2023 at approximately 3:00pm Pacific Time, the certificate utilized between the SecureAuth Push Service and the Apple Push Service expired and SecureAuth could no longer send push requests to iOS devices. Android devices were not impacted. **Resolution:** SecureAuth regenerated the certificate and uploaded it to the Push Service and iOS devices were once again receiving Push Notifications for authentication. **Corrective Actions:** Implement fix for certificate renewal notification to necessary stakeholders Implement additional certificate monitors and system alerts
  • Time: Oct. 29, 2023, 12:39 a.m.
    Status: Resolved
    Update: The fix for ios devices is now resolved. RCA will Follow.
  • Time: Oct. 29, 2023, 12:28 a.m.
    Status: Identified
    Update: We identified the issue. We are implementing the fix.
  • Time: Oct. 29, 2023, 12:25 a.m.
    Status: Investigating
    Update: We have Identified the issue we are working on implementing a fix.
  • Time: Oct. 29, 2023, 12:14 a.m.
    Status: Investigating
    Update: We are currently investigating a Push Service issue that is impacting IOS devices - other Devices working without any issues. We will continue to provide updates .

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Frequently Asked Questions - SecureAuth

Is there a SecureAuth outage?
The current status of SecureAuth is: Systems Active
Where can I find the official status page of SecureAuth?
The official status page for SecureAuth is here
How can I get notified if SecureAuth is down or experiencing an outage?
To get notified of any status changes to SecureAuth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SecureAuth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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