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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 5 minutes ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 10 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 10:23 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with click tracking has been resolved. All services are now operating normally at this time.
  • Time: Nov. 21, 2024, 9:53 a.m.
    Status: Investigating
    Update: As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using 'ct.sendgrid.net'. This issue affects customers who have enabled click tracking but have not configured link branding. This does not affect mail send. Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

Updates:

  • Time: Nov. 19, 2024, 5:44 p.m.
    Status: Resolved
    Update: This incident has been resolved. All systems are operating normally at this time.
  • Time: Nov. 19, 2024, 4:48 p.m.
    Status: Monitoring
    Update: Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available
  • Time: Nov. 19, 2024, 3:22 p.m.
    Status: Investigating
    Update: Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of 'Your username or password is invalid'. This is only affecting password users, meaning that SSO users are not affected. This does not affect mail send. Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.

Updates:

  • Time: Nov. 16, 2024, 11:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2024, 11:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 16, 2024, 11:06 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 16, 2024, 10:34 p.m.
    Status: Investigating
    Update: Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Updates:

  • Time: Nov. 15, 2024, 3:15 p.m.
    Status: Resolved
    Update: On 11/15/24 from 6:05 AM (PST) to 6:29 AM (PST), we experienced an issue with email delays for customers. This issue has been mitigated and resolved. All services are now operating normally at this time.

Updates:

  • Time: Nov. 14, 2024, 6:27 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with intermittent 5xx errors for some API endpoints has been resolved. All services are now operating normally at this time.
  • Time: Nov. 14, 2024, 5:25 p.m.
    Status: Monitoring
    Update: Our engineers have identified and implemented a fix and are monitoring system performance. Users may continue to experience intermittent 5xx errors for some endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Nov. 14, 2024, 4:58 p.m.
    Status: Investigating
    Update: Our engineers are still actively investigating this issue to provide the best next course of action. We will provide more updates as soon as they become available.
  • Time: Nov. 14, 2024, 4:06 p.m.
    Status: Investigating
    Update: Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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