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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 8 minutes ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 12 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: Aug. 2, 2024, 5:56 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
  • Time: Aug. 2, 2024, 5:30 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
  • Time: Aug. 2, 2024, 5:09 a.m.
    Status: Investigating
    Update: Starting around 9:43 pm PDT on August 1st, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.

Updates:

  • Time: Aug. 1, 2024, 11:06 p.m.
    Status: Resolved
    Update: Our engineers have monitored the stability of the deployment to the SendGrid platform and have confirmed that no new teammate errors are present. All services are now operating normally at this time.
  • Time: Aug. 1, 2024, 10:30 p.m.
    Status: Monitoring
    Update: At 3:04 PM PDT, our engineering team deployed a fix to mitigate more unexpected errors related to signing in with teammates, adjusting teammate settings and navigating the web console while being logged in as a teammate. Only a subset of users and their teammates were impacted with the aforementioned errors. This incident did not impact mail send. The deployed fix and its results will be monitored for the next 30 minutes for stability.
  • Time: Aug. 1, 2024, 9:45 p.m.
    Status: Identified
    Update: Our engineering team is continuing to work towards a fix. At this time, users may continue to experience errors when signing in with teammate credentials, making edits to the settings for some teammates or navigating the SendGrid console with some teammates. These problems will only impact a subset of users who are utilizing teammates. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Aug. 1, 2024, 8:43 p.m.
    Status: Identified
    Update: Having identified the issue, our engineering team are continuing to work towards a fix. As of now, users may continue to experience errors when signing in with teammate credentials or making edits to settings for existing teammates. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Aug. 1, 2024, 7:44 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix. At this time users may continue to experience errors when signing in with teammate credentials or making edits to settings for existing teammates. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Aug. 1, 2024, 6:55 p.m.
    Status: Investigating
    Update: Starting around 11:40 AM PDT on August 1st, our engineers began investigating an issue with teammate management and teammate sign in. Users may experience errors when signing in with teammate credentials or making edits to settings for existing teammates. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: July 31, 2024, 10:43 p.m.
    Status: Resolved
    Update: The billing functionality has been confirmed as properly restored to the SendGrid platform. Restoration of the SendGrid billing functionality took place at approximately 1:30 PM PDT. All services are now operating normally at this time.
  • Time: July 31, 2024, 9:44 p.m.
    Status: Monitoring
    Update: In reviewing the stability of the SendGrid platform billing functionality, our team determined that the billing system is showing signs of significant improvement. However, the stability of the system will continue to be monitored until this issue is confirmed to be resolved. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 31, 2024, 8:45 p.m.
    Status: Monitoring
    Update: As of 1:27 PM PDT, the third party involved in this incident has notified that a deployment has been made and it was stated that there is a noted recovery in performance to the billing functionality of downstream impacted systems (Twilio SendGrid). While this recovery should include the SendGrid platform and its billing function, we will continue to investigate the functionality of the SendGrid platform specifically as it relates to provider changes. Until this issue is confirmed as resolved, please be aware that there may still be degraded and intermittent inabilities to change plans (upgrade or downgrade), process a payment or make other billing-related changes within the SendGrid user interface. This incident does not directly impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 31, 2024, 7:50 p.m.
    Status: Identified
    Update: Due to a third party provider incident, the SendGrid platform is experiencing an issue in billing functionality as of 12:03 PM PDT. Users may experience inability to upgrade or downgrade plans, and cannot access the billing page via the user interface. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: July 29, 2024, 6:46 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with Event Webhook has been resolved. All services are now operating normally at this time.
  • Time: July 29, 2024, 6:16 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
  • Time: July 29, 2024, 5:29 p.m.
    Status: Investigating
    Update: Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
  • Time: July 29, 2024, 5:14 p.m.
    Status: Investigating
    Update: Starting around 10AM Pacific Time on July 29th, 2024, our engineers began investigating an issue with Event Webhook Delays. Users may experience delays with Event Webhook postings. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Updates:

  • Time: July 25, 2024, 8:39 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with plan upgrades and downgrades has been resolved. All services are now operating normally at this time.
  • Time: July 25, 2024, 8:04 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix at 12:37 PST and are monitoring system performance. Currently, upgrades and downgrades can be made. We will provide another update in an hour or as soon as more information becomes available.
  • Time: July 25, 2024, 8:04 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix at 12:37 PST and are monitoring system performance. Currently, upgrades and downgrades can be made. We will provide another update in an hour or as soon as more information becomes available.
  • Time: July 25, 2024, 7:57 p.m.
    Status: Identified
    Update: Our engineers identified the issue at 12:04 PST and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 25, 2024, 7:57 p.m.
    Status: Identified
    Update: Our engineers identified the issue at 12:04 PST and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 25, 2024, 7:50 p.m.
    Status: Investigating
    Update: Starting around 11:52 PST on July 25th, our engineers began investigating an issue that prevent customers from upgrading or downgrading their SendGrid plans. Users may see a "We're sorry, something went wrong" error. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
  • Time: July 25, 2024, 7:50 p.m.
    Status: Investigating
    Update: Starting around 11:52 PST on July 25th, our engineers began investigating an issue that prevent customers from upgrading or downgrading their SendGrid plans. Users may see a "We're sorry, something went wrong" error. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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