Company Logo

Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 5 minutes ago

Get notified about any outages, downtime or incidents for SendGrid and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 12 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: Aug. 20, 2024, 11:11 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the missing category statistics have been properly and accurately restored. All statistics are now displaying normally at this time.
  • Time: Aug. 20, 2024, 10:41 p.m.
    Status: Monitoring
    Update: Our engineers confirmed that the deployed fix to restore any missing category stats between the dates of July 25th and July 30th is complete. We will monitor the results of this deploy over the next 30 minutes to ensure proper restoration of missing category statistics for the period at which point another update will be given.
  • Time: Aug. 20, 2024, 8:26 p.m.
    Status: Identified
    Update: Our engineers have identified the work needed to restore missing category stats between the dates of July 25th and July 30th. The work needed to complete restoration during this period is anticipated to require several hours for the internal SendGrid system to properly backfill the missing statistics. Once the data is fully and accurately backfilled for the period, another update will be provided via this status post. Thank you for your patience.
  • Time: Aug. 20, 2024, 7:33 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for missing category stats from the dates of July 25th to July 30th. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Aug. 20, 2024, 6:29 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for missing category stats from the dates of July 25th to July 30th. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Aug. 20, 2024, 5:30 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Aug. 20, 2024, 5:26 p.m.
    Status: Investigating
    Update: Starting around 12:12 AM Pacific Time on August 20th, our engineers began investigating an issue with category stats. Users may have experienced missing category stats data via API and UI from the dates of July 25th to July 30th. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Updates:

  • Time: Aug. 15, 2024, 10:49 p.m.
    Status: Resolved
    Update: Our engineers have monitored system performance and confirmed the issue with Mail Send and Statistics between the period of 7:40 AM PDT and 8:54 AM PDT has been resolved. All services are now operating normally at this time.
  • Time: Aug. 15, 2024, 10:40 p.m.
    Status: Monitoring
    Update: Our engineering teams are continuing to monitor system performance. We will provide an update in 3 hours, or as soon as more information is available.
  • Time: Aug. 15, 2024, 8:50 p.m.
    Status: Monitoring
    Update: Our engineering teams are continuing to monitor system performance. We will provide an update in 2 hours, or as soon as more information is available.
  • Time: Aug. 15, 2024, 8:15 p.m.
    Status: Monitoring
    Update: At 1:01 PM PDT, our engineering team confirmed that all delayed events between the period of 7:40 AM PDT and 8:54 AM PDT for mail send and statistics were fully dequeued and processed successfully. Another update will be provided in the next 30 minutes in order to confirm full recovery and stability of the SendGrid platform.
  • Time: Aug. 15, 2024, 6:31 p.m.
    Status: Identified
    Update: At this time, our engineers have confirmed to have mitigated the majority of impact for degraded components. The impact time window is confirmed to have started at approximately 7:40 AM PDT. At 8:08 AM PDT, our engineering team deployed a change to mitigate degraded components. At 8:54 AM PDT, our team confirmed that this same deploy was fully in effect and allowed any new mail send and statistics to process properly from that time. However, mail send and statistics requests that were requested, scheduled or deferred between the times of 7:40 AM PDT and 8:54 AM PDT may still be impacted with delays until further notice. New mail send requests, Marketing Campaigns usage, SendGrid API and UI usage, statistics retrieval and email activity usage after 8:54 AM PDT is confirmed to be working as expected and fully functional. We will provide another update in 2 hours or as soon as possible.
  • Time: Aug. 15, 2024, 5:19 p.m.
    Status: Identified
    Update: Our engineers have identified the problems related to platform unavailability and problems will continue to be explored for resolution. Currently, users of the SendGrid system may experience delays in requested mail send, errors when using Marketing Campaigns, errors when using the SendGrid API and user interface, as well as delays in retrieval of statistics. This incident does impact mail send. We will provide another update in 1 hour or as soon as soon as possible.
  • Time: Aug. 15, 2024, 4:20 p.m.
    Status: Investigating
    Update: Our engineers are still investigating various issues reported and known to be impacting the SendGrid platform. At this time, users of the SendGrid system may continue to experience issues using both the API and web console interface. We will continue to investigate and provide further details as they become known. We will provide another update in 1 hour or as soon as soon as possible.
  • Time: Aug. 15, 2024, 3:17 p.m.
    Status: Investigating
    Update: Starting around 7.45 AM PST, August 15th, our engineers began investigating issues with the SendGrid platform. As of now, customers will experience issues logging into the platform and accessing the UI. Other errors may be present. We're continuing to investigate the full scope of the issue and will update impact. We will provide another update in 60 minutes or as soon as more updates become available.

Updates:

  • Time: Aug. 11, 2024, 12:01 a.m.
    Status: Resolved
    Update: The scheduled maintenance has been completed.
  • Time: Aug. 10, 2024, 11:09 p.m.
    Status: Identified
    Update: In order to increase the stability and scalability of our systems, we are performing maintenance on Legacy Marketing Campaigns on August 10, from 4pm to 5pm Pacific Time (PT). During this time, customers may experience errors while creating and editing campaigns and contacts. This Maintenance only impacts users using Legacy Marketing Campaigns.

Updates:

  • Time: Aug. 8, 2024, 7:15 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed that the aforementioned subuser management problems have been resolved. This incident did not impact mail send. All services are now operating normally at this time.
  • Time: Aug. 8, 2024, 6:44 p.m.
    Status: Monitoring
    Update: At 11:31 AM PDT, our engineers deployed a change as a means to resolve the issue. The deployed change will be monitored over the next 30 minutes at which point another update will be provided.
  • Time: Aug. 8, 2024, 5:56 p.m.
    Status: Identified
    Update: Around 10:40 AM PDT, our engineers identified the root cause of the errors and are working towards deploying a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Aug. 8, 2024, 5:33 p.m.
    Status: Identified
    Update: Starting at 10:05 AM PDT, our engineers began investigating an issue in which assigning of IP addresses for outbound mail send to sub users within "Settings > Subuser Management" within the user interface results in errors. Errors may include a red banner message stating "not found in the request body". Additionally, intermittent errors may include inaccurate assignment of IP addresses when clicking "change sending" and selecting IP addresses for a designated sub user to utilize. This doe not directly impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: Aug. 8, 2024, 6:15 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue related to increased deferrals has now been resolved. All services are now operating normally at this time.
  • Time: Aug. 8, 2024, 6:02 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
  • Time: Aug. 8, 2024, 4:17 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
  • Time: Aug. 8, 2024, 4:11 p.m.
    Status: Investigating
    Update: Starting around 08:30AM PT on Thursday 08, August 2024, our engineers started investigating an issue with Email delivery, customer will get an error for deferral emails, they are returning an: "Internal Server Error" message. We are aware of this issue and our engineers are working towards a fix, we will provide another update in 1 hour, or as soon as more information becomes available.

Check the status of similar companies and alternatives to SendGrid

ActiveCampaign
ActiveCampaign

Systems Active

Vade
Vade

Issues Detected

SparkPost
SparkPost

Issues Detected

ConvertKit
ConvertKit

Systems Active

Beefree SDK
Beefree SDK

Systems Active

Stripo
Stripo

Systems Active

ZeroBounce
ZeroBounce

Systems Active

Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free