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Is there an ServicePower outage?

ServicePower status: Systems Active

Last checked: 8 minutes ago

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ServicePower outages and incidents

Outage and incident data over the last 30 days for ServicePower.

There have been 1 outages or incidents for ServicePower in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ServicePower

Outlogger tracks the status of these components for Xero:

ServiceHub-US Active
TEST Active
Mobility-US - FrontEnd Active
ServiceMobility-US - Application Services Active
ServiceMobility-US - Broker Service Active
ServiceMobility-US - Message Queue Health Active
Claims-EU - Application Services Active
Claims-EU - FrontEnd Active
Claims-US - Application Services Active
Claims-US - FrontEnd Active
Dispatch-EU - BrokerSVC Active
Dispatch-EU - FrontEnd Active
ServiceDispatch-EU - Application Services Active
Dispatch-US - BrokerSVC Active
Dispatch-US - FrontEnd Active
ServiceDispatch-US - Application Services Active
Mobility-EU - FrontEnd Active
ServiceMobility-EU - Application Services Active
ServiceMobility-EU - Broker Service Active
ServiceMobility-EU - Message Queue Health Active
ServiceOrder-EU - Application Services Active
ServiceOrder-EU - FrontEnd Active
ServiceOrder-US - Application Services Active
ServiceOrder-US - FrontEnd Active
ServicePortal-EU - Application Services Active
ServicePortal-EU - FrontEnd Active
ServicePortal-US - Application Services Active
ServicePortal-US - FrontEnd Active
Empowerment-EU Active
Gantt-EU Active
Sched-EU - BrokerSVC Active
B0001 - Manager Active
B0001 - Optimizer Active
B0002 - Manager Active
B0002 - Optimizer Active
B0003 - Manager Active
B0003 - Optimizer Active
B0004 - Manager Active
B0004 - Optimizer Active
B0005 - Manager Active
B0005 - Optimizer Active
B0006 - Manager Active
B0006 - Optimizer Active
B0007 - Manager Active
B0007 - Optimizer Active
B0008 - Manager Active
B0008 - Optimizer Active
B0009 - Manager Active
B0009 - Optimizer Active
B0010 - Manager Active
B0010 - Optimizer Active
B0011 - Manager Active
B0011 - Optimizer Active
Empowerment-US Active
Gantt-US Active
Sched-US - BrokerSVC Active
A0001 - Manager Active
A0001 - Optimizer Active
A0002 - Manager Active
A0002 - Optimizer Active
A0003 - Manager Active
A0003 - Optimizer Active
A0004 - Manager Active
A0004 - Optimizer Active
A0005 - Manager Active
A0005 - Optimizer Active
A0006 - Manager Active
A0006 - Optimizer Active
Component Status
ServiceHub-US Active
TEST Active
Active
Mobility-US - FrontEnd Active
ServiceMobility-US - Application Services Active
ServiceMobility-US - Broker Service Active
ServiceMobility-US - Message Queue Health Active
Active
Claims-EU - Application Services Active
Claims-EU - FrontEnd Active
Active
Claims-US - Application Services Active
Claims-US - FrontEnd Active
Active
Dispatch-EU - BrokerSVC Active
Dispatch-EU - FrontEnd Active
ServiceDispatch-EU - Application Services Active
Active
Dispatch-US - BrokerSVC Active
Dispatch-US - FrontEnd Active
ServiceDispatch-US - Application Services Active
Active
Mobility-EU - FrontEnd Active
ServiceMobility-EU - Application Services Active
ServiceMobility-EU - Broker Service Active
ServiceMobility-EU - Message Queue Health Active
Active
ServiceOrder-EU - Application Services Active
ServiceOrder-EU - FrontEnd Active
Active
ServiceOrder-US - Application Services Active
ServiceOrder-US - FrontEnd Active
Active
ServicePortal-EU - Application Services Active
ServicePortal-EU - FrontEnd Active
Active
ServicePortal-US - Application Services Active
ServicePortal-US - FrontEnd Active
Active
Empowerment-EU Active
Gantt-EU Active
Sched-EU - BrokerSVC Active
Active
B0001 - Manager Active
B0001 - Optimizer Active
B0002 - Manager Active
B0002 - Optimizer Active
B0003 - Manager Active
B0003 - Optimizer Active
B0004 - Manager Active
B0004 - Optimizer Active
B0005 - Manager Active
B0005 - Optimizer Active
B0006 - Manager Active
B0006 - Optimizer Active
B0007 - Manager Active
B0007 - Optimizer Active
B0008 - Manager Active
B0008 - Optimizer Active
B0009 - Manager Active
B0009 - Optimizer Active
B0010 - Manager Active
B0010 - Optimizer Active
B0011 - Manager Active
B0011 - Optimizer Active
Active
Empowerment-US Active
Gantt-US Active
Sched-US - BrokerSVC Active
Active
A0001 - Manager Active
A0001 - Optimizer Active
A0002 - Manager Active
A0002 - Optimizer Active
A0003 - Manager Active
A0003 - Optimizer Active
A0004 - Manager Active
A0004 - Optimizer Active
A0005 - Manager Active
A0005 - Optimizer Active
A0006 - Manager Active
A0006 - Optimizer Active

Latest ServicePower outages and incidents.

View the latest incidents for ServicePower and check for official updates:

Updates:

  • Time: June 26, 2023, 12:07 p.m.
    Status: Resolved
    Update: This issue has now been resolved.
  • Time: June 26, 2023, 11:16 a.m.
    Status: Investigating
    Update: Unfortunately due to an issue with our Secure Note Generator the reset password tool is temporarily unavailable. If you are locked out please contact ServicePower Support by email at [email protected] or phone and we will be able to reset your password, or assist with any issues. (US) +1 877 995 8040 (UK) +44 (0)844 811 3302 Thank you so much for your patience, we are working to resolve this as soon as possible and will update you when the issue is resolved.

Updates:

  • Time: June 8, 2023, 12:47 p.m.
    Status: Resolved
    Update: The incident has been resolved. Root cause will be provided as soon as possible.
  • Time: June 8, 2023, 12:33 p.m.
    Status: Investigating
    Update: An issue has been identified with one of the servers in the application cluster for ServiceDispatch. On login, you may experience issues with an error message being presented. As the application is load balanced, if you experience this error message please clear your cache and attempt to reload the site to obtain a connection to one of the other nodes. We will investigate further and provide an update as soon as we know more. Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/client_support

Updates:

  • Time: June 8, 2023, 12:47 p.m.
    Status: Resolved
    Update: The incident has been resolved. Root cause will be provided as soon as possible.
  • Time: June 8, 2023, 12:33 p.m.
    Status: Investigating
    Update: An issue has been identified with one of the servers in the application cluster for ServiceDispatch. On login, you may experience issues with an error message being presented. As the application is load balanced, if you experience this error message please clear your cache and attempt to reload the site to obtain a connection to one of the other nodes. We will investigate further and provide an update as soon as we know more. Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/client_support

Updates:

  • Time: June 6, 2023, 4:04 p.m.
    Status: Resolved
    Update: Problem Statement Existing jobs not displaying in ServiceEmpowerment Root Cause A new ServiceBroker release in Production on Thursday Morning (Early AM) 1st June missed a specific use case around Mandatory jobs. Fix Emergency Change deployed to Broker production environment at 5.50PM UTC Remediation Actions • This test case has been added into the test suite • Implement a call the day after releases after all releases to ensure everything testing is complete. Contact Should you require any further information relating to this RCA, please contact the Global Customer Care Team via the [email protected] e-mail address.

Updates:

  • Time: June 6, 2023, 4:04 p.m.
    Status: Resolved
    Update: Problem Statement Existing jobs not displaying in ServiceEmpowerment Root Cause A new ServiceBroker release in Production on Thursday Morning (Early AM) 1st June missed a specific use case around Mandatory jobs. Fix Emergency Change deployed to Broker production environment at 5.50PM UTC Remediation Actions • This test case has been added into the test suite • Implement a call the day after releases after all releases to ensure everything testing is complete. Contact Should you require any further information relating to this RCA, please contact the Global Customer Care Team via the [email protected] e-mail address.

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Frequently Asked Questions - ServicePower

Is there a ServicePower outage?
The current status of ServicePower is: Systems Active
Where can I find the official status page of ServicePower?
The official status page for ServicePower is here
How can I get notified if ServicePower is down or experiencing an outage?
To get notified of any status changes to ServicePower, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ServicePower every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ServicePower do?
A platform for enterprise organizations to manage field workforces, both contracted and employed, with seamless efficiency.

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