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Is there an ServicePower outage?

ServicePower status: Systems Active

Last checked: 5 minutes ago

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ServicePower outages and incidents

Outage and incident data over the last 30 days for ServicePower.

There have been 1 outages or incidents for ServicePower in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ServicePower

Outlogger tracks the status of these components for Xero:

ServiceHub-US Active
TEST Active
Mobility-US - FrontEnd Active
ServiceMobility-US - Application Services Active
ServiceMobility-US - Broker Service Active
ServiceMobility-US - Message Queue Health Active
Claims-EU - Application Services Active
Claims-EU - FrontEnd Active
Claims-US - Application Services Active
Claims-US - FrontEnd Active
Dispatch-EU - BrokerSVC Active
Dispatch-EU - FrontEnd Active
ServiceDispatch-EU - Application Services Active
Dispatch-US - BrokerSVC Active
Dispatch-US - FrontEnd Active
ServiceDispatch-US - Application Services Active
Mobility-EU - FrontEnd Active
ServiceMobility-EU - Application Services Active
ServiceMobility-EU - Broker Service Active
ServiceMobility-EU - Message Queue Health Active
ServiceOrder-EU - Application Services Active
ServiceOrder-EU - FrontEnd Active
ServiceOrder-US - Application Services Active
ServiceOrder-US - FrontEnd Active
ServicePortal-EU - Application Services Active
ServicePortal-EU - FrontEnd Active
ServicePortal-US - Application Services Active
ServicePortal-US - FrontEnd Active
Empowerment-EU Active
Gantt-EU Active
Sched-EU - BrokerSVC Active
B0001 - Manager Active
B0001 - Optimizer Active
B0002 - Manager Active
B0002 - Optimizer Active
B0003 - Manager Active
B0003 - Optimizer Active
B0004 - Manager Active
B0004 - Optimizer Active
B0005 - Manager Active
B0005 - Optimizer Active
B0006 - Manager Active
B0006 - Optimizer Active
B0007 - Manager Active
B0007 - Optimizer Active
B0008 - Manager Active
B0008 - Optimizer Active
B0009 - Manager Active
B0009 - Optimizer Active
B0010 - Manager Active
B0010 - Optimizer Active
B0011 - Manager Active
B0011 - Optimizer Active
Empowerment-US Active
Gantt-US Active
Sched-US - BrokerSVC Active
A0001 - Manager Active
A0001 - Optimizer Active
A0002 - Manager Active
A0002 - Optimizer Active
A0003 - Manager Active
A0003 - Optimizer Active
A0004 - Manager Active
A0004 - Optimizer Active
A0005 - Manager Active
A0005 - Optimizer Active
A0006 - Manager Active
A0006 - Optimizer Active
Component Status
ServiceHub-US Active
TEST Active
Active
Mobility-US - FrontEnd Active
ServiceMobility-US - Application Services Active
ServiceMobility-US - Broker Service Active
ServiceMobility-US - Message Queue Health Active
Active
Claims-EU - Application Services Active
Claims-EU - FrontEnd Active
Active
Claims-US - Application Services Active
Claims-US - FrontEnd Active
Active
Dispatch-EU - BrokerSVC Active
Dispatch-EU - FrontEnd Active
ServiceDispatch-EU - Application Services Active
Active
Dispatch-US - BrokerSVC Active
Dispatch-US - FrontEnd Active
ServiceDispatch-US - Application Services Active
Active
Mobility-EU - FrontEnd Active
ServiceMobility-EU - Application Services Active
ServiceMobility-EU - Broker Service Active
ServiceMobility-EU - Message Queue Health Active
Active
ServiceOrder-EU - Application Services Active
ServiceOrder-EU - FrontEnd Active
Active
ServiceOrder-US - Application Services Active
ServiceOrder-US - FrontEnd Active
Active
ServicePortal-EU - Application Services Active
ServicePortal-EU - FrontEnd Active
Active
ServicePortal-US - Application Services Active
ServicePortal-US - FrontEnd Active
Active
Empowerment-EU Active
Gantt-EU Active
Sched-EU - BrokerSVC Active
Active
B0001 - Manager Active
B0001 - Optimizer Active
B0002 - Manager Active
B0002 - Optimizer Active
B0003 - Manager Active
B0003 - Optimizer Active
B0004 - Manager Active
B0004 - Optimizer Active
B0005 - Manager Active
B0005 - Optimizer Active
B0006 - Manager Active
B0006 - Optimizer Active
B0007 - Manager Active
B0007 - Optimizer Active
B0008 - Manager Active
B0008 - Optimizer Active
B0009 - Manager Active
B0009 - Optimizer Active
B0010 - Manager Active
B0010 - Optimizer Active
B0011 - Manager Active
B0011 - Optimizer Active
Active
Empowerment-US Active
Gantt-US Active
Sched-US - BrokerSVC Active
Active
A0001 - Manager Active
A0001 - Optimizer Active
A0002 - Manager Active
A0002 - Optimizer Active
A0003 - Manager Active
A0003 - Optimizer Active
A0004 - Manager Active
A0004 - Optimizer Active
A0005 - Manager Active
A0005 - Optimizer Active
A0006 - Manager Active
A0006 - Optimizer Active

Latest ServicePower outages and incidents.

View the latest incidents for ServicePower and check for official updates:

Updates:

  • Time: June 21, 2024, 8:50 p.m.
    Status: Resolved
    Update: We have resolved the intermittent issues with ServiceDispatch API returning 504 Gateway Time-out error responses. We will continue to monitor and will provide updates should new updates come up.
  • Time: June 21, 2024, 7:56 p.m.
    Status: Investigating
    Update: We are aware of intermittent 504 Gateway timeout response from ServiceDispatch API in production and we are actively reviewing this. We will provide another update as soon as we have one.

Updates:

  • Time: May 9, 2024, 5:09 p.m.
    Status: Resolved
    Update: This issue is now resolved. There was an internal infrastructure upgrade required by our hosting service AWS. This upgrade did not degrade any features but caused intermittent authentication failures between ServiceDispatch and ServiceClaims applications. We do not anticipate our customer experiencing this issue anymore and we will continue to monitor this on our side.
  • Time: May 9, 2024, 12:28 p.m.
    Status: Identified
    Update: We are aware of an issue that currently affects the claims and dispatch applications. If you are trying to view framed claims pages from https://fss.servicepower.com/, you may see a message that reads "You have attempted to access a page, action or data for which you do not have access." Additionally, users may experience intermittent issues when hot switching between both claims and dispatch applications.

Updates:

  • Time: May 9, 2024, 5:09 p.m.
    Status: Resolved
    Update: This issue is now resolved. There was an internal infrastructure upgrade required by our hosting service AWS. This upgrade did not degrade any features but caused intermittent authentication failures between ServiceDispatch and ServiceClaims applications. We do not anticipate our customer experiencing this issue anymore and we will continue to monitor this on our side.
  • Time: May 9, 2024, 12:28 p.m.
    Status: Identified
    Update: We are aware of an issue that currently affects the claims and dispatch applications. If you are trying to view framed claims pages from https://fss.servicepower.com/, you may see a message that reads "You have attempted to access a page, action or data for which you do not have access." Additionally, users may experience intermittent issues when hot switching between both claims and dispatch applications.

Updates:

  • Time: April 8, 2024, 1:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 7, 2024, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 7, 2024, 10:27 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 7, 2024, 9:57 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 7, 2024, 1:23 p.m.
    Status: Investigating
    Update: We are aware of multiple reports of intermittent timeouts with the ServiceBroker Production API. We are actively working on resolving the issue. When calling the broker APIs, responses will return; however, they are reaching timeouts and inconsistently returning results. This is currently our top priority, and we will provide further updates today.

Updates:

  • Time: April 8, 2024, 1:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 7, 2024, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 7, 2024, 10:27 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 7, 2024, 9:57 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 7, 2024, 1:23 p.m.
    Status: Investigating
    Update: We are aware of multiple reports of intermittent timeouts with the ServiceBroker Production API. We are actively working on resolving the issue. When calling the broker APIs, responses will return; however, they are reaching timeouts and inconsistently returning results. This is currently our top priority, and we will provide further updates today.

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Frequently Asked Questions - ServicePower

Is there a ServicePower outage?
The current status of ServicePower is: Systems Active
Where can I find the official status page of ServicePower?
The official status page for ServicePower is here
How can I get notified if ServicePower is down or experiencing an outage?
To get notified of any status changes to ServicePower, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ServicePower every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ServicePower do?
A platform for enterprise organizations to manage field workforces, both contracted and employed, with seamless efficiency.

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