Is there an ServicePower outage?
ServicePower status: Systems Active
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for ServicePower and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for ServicePower and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for ServicePower.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| ServiceHub-US | Active |
| TEST | Active |
| Mobile Access-US | Active |
| Mobility-US - FrontEnd | Active |
| ServiceMobility-US - Application Services | Active |
| ServiceMobility-US - Broker Service | Active |
| ServiceMobility-US - Message Queue Health | Active |
| ServiceClaims-EU | Active |
| Claims-EU - Application Services | Active |
| Claims-EU - FrontEnd | Active |
| ServiceClaims-US | Active |
| Claims-US - Application Services | Active |
| Claims-US - FrontEnd | Active |
| ServiceDispatch-EU | Active |
| Dispatch-EU - BrokerSVC | Active |
| Dispatch-EU - FrontEnd | Active |
| ServiceDispatch-EU - Application Services | Active |
| ServiceDispatch-US | Active |
| Dispatch-US - BrokerSVC | Active |
| Dispatch-US - FrontEnd | Active |
| ServiceDispatch-US - Application Services | Active |
| ServiceMobility-EU | Active |
| Mobility-EU - FrontEnd | Active |
| ServiceMobility-EU - Application Services | Active |
| ServiceMobility-EU - Broker Service | Active |
| ServiceMobility-EU - Message Queue Health | Active |
| ServiceOrder-EU | Active |
| ServiceOrder-EU - Application Services | Active |
| ServiceOrder-EU - FrontEnd | Active |
| ServiceOrder-US | Active |
| ServiceOrder-US - Application Services | Active |
| ServiceOrder-US - FrontEnd | Active |
| ServicePortal-EU | Active |
| ServicePortal-EU - Application Services | Active |
| ServicePortal-EU - FrontEnd | Active |
| ServicePortal-US | Active |
| ServicePortal-US - Application Services | Active |
| ServicePortal-US - FrontEnd | Active |
| ServiceScheduling-EU | Active |
| Empowerment-EU | Active |
| Gantt-EU | Active |
| Sched-EU - BrokerSVC | Active |
| ServiceScheduling-EU - Backend (by Tenant ID) | Active |
| B0001 - Manager | Active |
| B0001 - Optimizer | Active |
| B0002 - Manager | Active |
| B0002 - Optimizer | Active |
| B0003 - Manager | Active |
| B0003 - Optimizer | Active |
| B0004 - Manager | Active |
| B0004 - Optimizer | Active |
| B0005 - Manager | Active |
| B0005 - Optimizer | Active |
| B0006 - Manager | Active |
| B0006 - Optimizer | Active |
| B0007 - Manager | Active |
| B0007 - Optimizer | Active |
| B0008 - Manager | Active |
| B0008 - Optimizer | Active |
| B0009 - Manager | Active |
| B0009 - Optimizer | Active |
| B0010 - Manager | Active |
| B0010 - Optimizer | Active |
| B0011 - Manager | Active |
| B0011 - Optimizer | Active |
| ServiceScheduling-US | Active |
| Empowerment-US | Active |
| Gantt-US | Active |
| Sched-US - BrokerSVC | Active |
| ServiceScheduling-US - Backend (by Tenant ID) | Active |
| A0001 - Manager | Active |
| A0001 - Optimizer | Active |
| A0002 - Manager | Active |
| A0002 - Optimizer | Active |
| A0003 - Manager | Active |
| A0003 - Optimizer | Active |
| A0004 - Manager | Active |
| A0004 - Optimizer | Active |
| A0005 - Manager | Active |
| A0005 - Optimizer | Active |
| A0006 - Manager | Active |
| A0006 - Optimizer | Active |
View the latest incidents for ServicePower and check for official updates:
Description: **ServicePower RCA Reference:** RCA-162 **ServicePower Applications Impacted:** ServiceDispatch **Incident Date\(s\):** August 23rd – September 18th, 2023 **Prepared by:** Simon Draper **Problem Statement** Intermittent performance degradation occurred between the dates above, which also affected API connections, searches, front-end US ServiceClaims, and ServiceDispatch. Root cause and remediation for each contributing factor that led to the performance issues is listed below. **Root Cause** 1. Turning on one of the new connectors to an OEM created stability issues, due to a developer error that was identified. 2. A second developer error was introduced as part of two feature changes in the ServiceDispatch release 9.7.5 on 8/17/2023. 3. As new releases in Hub became fully operational, performance issues were identified. This included performance issues stemming from change in client usage patterns of existing APIs, and servicer integration and usage patterns. **Remediation Actions** 1. All team members have been educated about the errors in question and we have made further changes to our peer review of developer inputs to minimize and eliminate future incidents. 2. We rolled back two feature changes within the ServiceDispatch 9.7.5 release on 9/13/2023. The code is being reviewed and after further modification and testing is intended to be released as part of Dispatch 9.7.6, the date for which is to be determined. 3. Between 8/24/2023 and 9/13/2023, we quickly identified and deployed a series of changes in how data for these APIs were accessed. **Other remediation actions taken** Dispatch Database hardware improvements were made on 9/8/2023 and then again on 9/16/2023. **Contact** Should you require any further information relating to this RCA, please contact the Global Customer Care Team via the [[email protected]](mailto:[email protected]) e-mail address.
Status: Postmortem
Impact: None | Started At: Sept. 5, 2023, 7:04 p.m.
Description: **ServicePower RCA Reference:** RCA-162 **ServicePower Applications Impacted:** ServiceDispatch **Incident Date\(s\):** August 23rd – September 18th, 2023 **Prepared by:** Simon Draper **Problem Statement** Intermittent performance degradation occurred between the dates above, which also affected API connections, searches, front-end US ServiceClaims, and ServiceDispatch. Root cause and remediation for each contributing factor that led to the performance issues is listed below. **Root Cause** 1. Turning on one of the new connectors to an OEM created stability issues, due to a developer error that was identified. 2. A second developer error was introduced as part of two feature changes in the ServiceDispatch release 9.7.5 on 8/17/2023. 3. As new releases in Hub became fully operational, performance issues were identified. This included performance issues stemming from change in client usage patterns of existing APIs, and servicer integration and usage patterns. **Remediation Actions** 1. All team members have been educated about the errors in question and we have made further changes to our peer review of developer inputs to minimize and eliminate future incidents. 2. We rolled back two feature changes within the ServiceDispatch 9.7.5 release on 9/13/2023. The code is being reviewed and after further modification and testing is intended to be released as part of Dispatch 9.7.6, the date for which is to be determined. 3. Between 8/24/2023 and 9/13/2023, we quickly identified and deployed a series of changes in how data for these APIs were accessed. **Other remediation actions taken** Dispatch Database hardware improvements were made on 9/8/2023 and then again on 9/16/2023. **Contact** Should you require any further information relating to this RCA, please contact the Global Customer Care Team via the [[email protected]](mailto:[email protected]) e-mail address.
Status: Postmortem
Impact: None | Started At: Sept. 5, 2023, 7:04 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 29, 2023, 5:10 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 29, 2023, 5:10 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Aug. 28, 2023, 4:46 p.m.
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