Time: May 5, 2023, 5:29 a.m.

Status: Resolved

Update: The Instagram integration is back to normal. The Reserve button is back and you can now find SevenRooms in the Action Button list of partners. Thank you for your patience while we resolved this with Meta and we apologize for the inconvenience.

Time: May 4, 2023, 10:45 a.m.

Status: Identified

Update: We are continuing our direct contact with Instagram/Meta to reestablish the Instagram integration as soon as possible. Thank you for your patience while we reestablish the integration. We will post further updates as we have them.

Time: May 3, 2023, 2:15 p.m.

Status: Identified

Update: Our developers have identified the core issue and have reached out to the Instagram team for fixing. We are currently waiting for a reply from Instagram. We have not been given a response or resolution time but we will continue following up with the matter until its resulting. We apologize for the inconvenience and will post further updates as they become available.

Time: May 3, 2023, 11:13 a.m.

Status: Investigating

Update: Our Instagram reserve integration is currently facing an issue where the button is currently not showing on profiles. Our engineers have been alerted and are currently looking into the issue. In the meantime, you may add your direct Reservation Widget Link to your Instagram profile. You may find this link by navigating to Settings > Reservation Widget > Direct link to widget. Apologies for the inconvenience, we will post an update as soon as possible.

Time: Feb. 15, 2023, 2:19 p.m.

Status: Resolved

Update: The service has been restored by our DNS service provider. All services are back online and working with no further issues. We apologize for the inconvenience and thank you for your patience.

Time: Feb. 15, 2023, 2:17 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Feb. 15, 2023, 1:59 p.m.

Status: Identified

Update: Our engineers have identified the issue. We are experiencing an outage in our DNS service provider and we are in contact with their support team to resolve the issue in their services as soon as possible. Thank you for your patience while we resolve the issue with our service provider. We will post further updates as they are available.

Time: Feb. 15, 2023, 1:18 p.m.

Status: Investigating

Update: We are currently investigating an issue where any short links are not opening properly and lead to an error page. Dedicated booking links in the short form (seven.ly) and Reminder links have been affected by this issue. Our developers are looking at this with our service provider and we will provide updates here as soon as possible. Thank you for your patience and understanding while we resolve this issue.

Time: Jan. 12, 2023, 8:09 p.m.

Status: Postmortem

Update: * During the temporary SMS outage for Twilio accounts, a disconnection of the main Twilio account occurred. * Our team immediately began an investigation to find out the reason for the outage. * Twilio Support was contacted immediately and they helped get to the root of the issue, which was the main account disconnection. * Our team diligently worked with Twilio support to reestablish the connection as soon as possible. * The connection was shortly reestablished and the service went back to fully operational. We apologise for the inconvenience and we will work with Twilio to ensure that this is avoided in the future.

Time: Jan. 12, 2023, 6:04 p.m.

Status: Resolved

Update: SevenRooms experienced a brief outage of SMS functionality due to an issue with our communications provider Twilio. SMS functionality was fully restored at approximately 11:26AM EST. All SMS functionality is back to normal and operational. We apologize for the inconvenience that this might have caused.

Time: Oct. 18, 2022, 2:54 a.m.

Status: Resolved

Update: Our maintenance is complete and all functionality has been restored to SevenRooms.

Time: Oct. 18, 2022, 2:30 a.m.

Status: Monitoring

Update: Please be aware that SevenRooms and our cloud service provider (Google Cloud) are performing scheduled maintenance. This period is expected to last for 30 minutes. We will update you here within 30 minutes with any updates we have. Please reference our previous in-app and email communication below: We are aware that a minority of customers have been experiencing abnormal behavior in the SevenRooms platform, including incomplete or missing reservations/visits, issues with completing payments, inconsistent latencies and timeouts for common operations, and elevated error rates. Working hand-in-hand with the Google Cloud engineering team, the root cause was as resulting from faulty infrastructure deep within the Google Cloud managed database layer (not within the SevenRooms platform application itself), causing deadlock and timeouts for incoming file system requests that were routed to faulty zones. As a result of our findings, our engineering team is working closely with Google Cloud services to patch underlying infrastructure while maintaining data consistency. In order to achieve this, customers will experience a planned maintenance downtime at approximately 10:30 pm EDT that is expected to last for 30 minutes. During this time: -Our Web Portal and Reservation/Events/Waitlist Widgets will be inoperative -SMS messages will not send -Any manual or API syncs for third-party integrations -POS data will not sync to or from between SevenRooms and your POS service However, our mobile app (iPad, iPhone) will remain functional for those in-service during this time. In order to leverage SevenRooms on mobile during downtime, please be sure to open your SevenRooms app prior to our maintenance period so that reservation data will automatically sync to your local devices During this time we advise using a singular iPad device during service as multiple devices will be unable to communicate with one and other. On your iPad, you will still be able to perform the following actions: -Seat and otherwise modify existing reservations -Create walk in reservations on iPad We also advise downloading your existing reservations prior to planned downtime by leveraging our web reporting functionality in order to have a list of existing upcoming reservations for your shift. Our team will provide an update here when the maintenance begins and will continue to provide moment-to-moment updates as our maintenance progresses. For any additional questions, please contact [email protected]

Time: Sept. 14, 2022, 1:04 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Sept. 14, 2022, 12:02 p.m.

Status: Investigating

Update: We are currently investigating an issue where we are seeing some errors on the Mobile and Web Platform. Dedicated booking links and Reminder links have been affected by this issue. Our developers are looking at this and we will update you here in the next hour.