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Is there an SEVENROOMS outage?

SEVENROOMS status: Systems Active

Last checked: 5 minutes ago

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SEVENROOMS outages and incidents

Outage and incident data over the last 30 days for SEVENROOMS.

There have been 2 outages or incidents for SEVENROOMS in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SEVENROOMS

Outlogger tracks the status of these components for Xero:

API Active
American Express Active
Bookatable Active
Eat Active
Facebook Active
Google Reserve Active
Instagram Active
OpenTable Active
OpenTable GuestCenter Sync API Active
ReserveOut Active
RoundMenu Active
TripAdvisor Active
Zomato Active
AWS Email Service Active
Tripleseat Active
Google Cloud Platform Cloud Machine Learning Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Stackdriver Active
Bbot Active
Deliverect Active
ItsACheckMate Active
SevenRooms Online Ordering Active
CyberSource Active
FreedomPay Active
Network International Active
Stripe Active
Bindo Active
Everyware Active
LightSpeed Active
MyCheck Active
Salido Active
Silverware POS Active
TISSL Active
Toast Active
Concierge Portal Active
CRM Active
Landing Page Active
Mobile Applications Active
Reporting Active
Reservation Management Active
SMS Global Active
Twilio Phone Numbers Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Event Widget Active
Request Widget Active
Reservation Widget Active
Component Status
API Active
Active
American Express Active
Bookatable Active
Eat Active
Facebook Active
Google Reserve Active
Instagram Active
OpenTable Active
OpenTable GuestCenter Sync API Active
ReserveOut Active
RoundMenu Active
TripAdvisor Active
Zomato Active
Active
AWS Email Service Active
Active
Tripleseat Active
Active
Google Cloud Platform Cloud Machine Learning Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Stackdriver Active
Active
Bbot Active
Deliverect Active
ItsACheckMate Active
SevenRooms Online Ordering Active
Active
CyberSource Active
FreedomPay Active
Network International Active
Stripe Active
Active
Bindo Active
Everyware Active
LightSpeed Active
MyCheck Active
Salido Active
Silverware POS Active
TISSL Active
Toast Active
Active
Elastic Cloud Cluster Connectivity: GCP europe-west1 Active
Elastic Cloud Cluster Connectivity: GCP us-central1 Active
Active
Concierge Portal Active
CRM Active
Landing Page Active
Mobile Applications Active
Reporting Active
Reservation Management Active
Active
SMS Global Active
Twilio Phone Numbers Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Active
Event Widget Active
Request Widget Active
Reservation Widget Active

Latest SEVENROOMS outages and incidents.

View the latest incidents for SEVENROOMS and check for official updates:

Updates:

  • Time: Jan. 8, 2021, 7:26 p.m.
    Status: Resolved
    Update: An earlier configuration change relieved pressure on the search servers but did not address the root cause. The root cause was identified to be an application change that causes excessive server load on the search servers. This has been patched and we believe the issue to be fully resolved going forward. We will continue to monitor for any further service abnormalities.
  • Time: Jan. 8, 2021, 6:42 p.m.
    Status: Monitoring
    Update: We have restored service to those customers that were impacted by the search being down as of 1:35 EST and are continuing to monitor the root cause.
  • Time: Jan. 8, 2021, 6:27 p.m.
    Status: Investigating
    Update: We are currently investigating the issue with our elastic search, as it has temporarily gone down. We will provide everyone with updates at 3pm EST, at the latest.

Updates:

  • Time: Jan. 8, 2021, 3:05 p.m.
    Status: Postmortem
    Update: We had a spike of reservation search requests across our venues, causing us to reach a limit.  We have fixed the issue and subsequently upped that limit significantly so we do not expect to have this issue again.
  • Time: Jan. 8, 2021, 1:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 8, 2021, 12:46 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 8, 2021, 6:32 p.m.
    Status: Resolved
    Update: Upon further investigation, we can confirm our systems were operational during the time of the incident on Dec 15th. External factors outside of our control prevented our service from running in UAE for limited cases. To work with this new variable, we recommended that UAE clients. This advisory will be marked closed.
  • Time: Dec. 15, 2020, 1:49 p.m.
    Status: Investigating
    Update: After investigation of the mobile issue for UAE clients, our engineers have found a temporary fix. Should our UAE clients experience issues with logging in to their mobile SevenRooms app, kindly head to the iPad settings > SEVENROOMS > select 'Custom Server' and type in exactly: https://www.sevenrooms.com This should allow users to log into the mobile app without any issues. We strongly apologize for the inconvenience and thank you for your patience.
  • Time: Dec. 15, 2020, 9:39 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 15, 2020, 8:48 a.m.
    Status: Identified
    Update: Following the incident of the outage for some UAE venues, our engineers have targeted the issue and have deployed a hotfix for the web platform. The reservations platform on the web is back to operational status. The issue still persists on the mobile platform, which we are diligently investigating. Thank you for your patience and we will post further updates as they come.
  • Time: Dec. 15, 2020, 6:55 a.m.
    Status: Investigating
    Update: We are currently aware of and investigating an outage pertaining to UAE clients. We are actively investigating the root of the issue and will post updates as soon as possible. Thank you for your patience while we investigate.

Updates:

  • Time: Dec. 12, 2020, 11:53 p.m.
    Status: Resolved
    Update: All Systems Operational
  • Time: Dec. 12, 2020, 10:31 p.m.
    Status: Investigating
    Update: Bbot is currently experiencing degraded service at this time due to high traffic. Bbot's team of engineers is working to resolve the issue as soon as possible. We will provide another update within 1 hour, if we have anything else to report before then we will. We do apologize for the inconvenience and thank you for your patience.

Updates:

  • Time: Dec. 5, 2020, 6:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2020, 6:35 p.m.
    Status: Identified
    Update: Stripe a third-party system that we integrate with went down on December 4th, causing a system outage in the UAE, there were a high amount of errors while attempting to load SevenRooms. The issue is resolved now, and being monitored. We are investigating ways to ensure this does not happen again in the future. Thank you for your patience, we apologize for the inconvenience
  • Time: Dec. 4, 2020, 12:07 p.m.
    Status: Identified
    Update: After investigating further on our last incident involving venues in UAE, the issue is related to payment processor Stripe. We are currently working on a fix for the venues that don't use Stripe as their payment processor, which will be live as soon as possible. For the venues that use Stripe, we are currently liaising with Stripe for them to resolve the issue as quickly as possible. Thank you for your patience, we apologize for the inconvenience, and we will publish updates within the next hour or two.

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Frequently Asked Questions - SEVENROOMS

Is there a SEVENROOMS outage?
The current status of SEVENROOMS is: Systems Active
Where can I find the official status page of SEVENROOMS?
The official status page for SEVENROOMS is here
How can I get notified if SEVENROOMS is down or experiencing an outage?
To get notified of any status changes to SEVENROOMS, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SEVENROOMS every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SEVENROOMS do?
Boost your hospitality business with a comprehensive platform offering marketing, operations tools, guest analytics, and seamless integrations for success.

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