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Is there an ShipHero outage?

ShipHero status: Systems Active

Last checked: 8 seconds ago

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ShipHero outages and incidents

Outage and incident data over the last 30 days for ShipHero.

There have been 1 outages or incidents for ShipHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHero

Outlogger tracks the status of these components for Xero:

Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active
Component Status
Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active

Latest ShipHero outages and incidents.

View the latest incidents for ShipHero and check for official updates:

Updates:

  • Time: Aug. 14, 2023, 4:13 p.m.
    Status: Resolved
    Update: We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to app.shiphero.com > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.

Updates:

  • Time: Aug. 14, 2023, 1:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2023, 1:04 p.m.
    Status: Monitoring
    Update: The issue has been resolved and we are monitoring the ensure that performance is stable.
  • Time: Aug. 14, 2023, 12:57 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a resolution.
  • Time: Aug. 14, 2023, 12:50 p.m.
    Status: Investigating
    Update: Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

Updates:

  • Time: Aug. 14, 2023, 1:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2023, 1:04 p.m.
    Status: Monitoring
    Update: The issue has been resolved and we are monitoring the ensure that performance is stable.
  • Time: Aug. 14, 2023, 12:57 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a resolution.
  • Time: Aug. 14, 2023, 12:50 p.m.
    Status: Investigating
    Update: Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

Updates:

  • Time: Aug. 4, 2023, 10:17 p.m.
    Status: Resolved
    Update: Shippo's API has been stable for an extended period so closing this status.
  • Time: Aug. 4, 2023, 7:36 p.m.
    Status: Monitoring
    Update: Shippo's API has recovered. They still have their status open which you can track at https://status.goshippo.com/
  • Time: Aug. 4, 2023, 7:18 p.m.
    Status: Investigating
    Update: Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.

Updates:

  • Time: Aug. 4, 2023, 10:17 p.m.
    Status: Resolved
    Update: Shippo's API has been stable for an extended period so closing this status.
  • Time: Aug. 4, 2023, 7:36 p.m.
    Status: Monitoring
    Update: Shippo's API has recovered. They still have their status open which you can track at https://status.goshippo.com/
  • Time: Aug. 4, 2023, 7:18 p.m.
    Status: Investigating
    Update: Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.

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Frequently Asked Questions - ShipHero

Is there a ShipHero outage?
The current status of ShipHero is: Systems Active
Where can I find the official status page of ShipHero?
The official status page for ShipHero is here
How can I get notified if ShipHero is down or experiencing an outage?
To get notified of any status changes to ShipHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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