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Is there an Shipwire outage?

Shipwire status: Systems Active

Last checked: 3 months, 2 weeks ago

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Shipwire outages and incidents

Outage and incident data over the last 30 days for Shipwire.

There have been 0 outages or incidents for Shipwire in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shipwire

Outlogger tracks the status of these components for Xero:

Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Shipwire Shopify App Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active
Component Status
Active
Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Active
Shipwire Shopify App Active
Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active

Latest Shipwire outages and incidents.

View the latest incidents for Shipwire and check for official updates:

Updates:

  • Time: Feb. 9, 2024, 8:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2024, 2:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 31, 2024, 8:18 p.m.
    Status: Identified
    Update: The issue has been identified and we have currently working on addressing the orders that were impacted by it. The issue stems from an update we deployed to the platform earlier in the week and we rolled that change back. We apologize for any inconvenience this may have causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 31, 2024, 7:20 p.m.
    Status: Investigating
    Update: Hello, We are investigating into an issue where SKUs in some orders did not properly transition into the correct bucket/status. This problem occurred when the order was submitted to the warehouse for shipping so the impacted bucket is the Reserved + Shipping + Shipped buckets. We will provide an update in the next hour or two. We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]

Updates:

  • Time: Jan. 22, 2024, 5:39 p.m.
    Status: Resolved
    Update: We are pleased to share that our Lancaster, PA warehouse was able to coordinate additional carrier pickups over the weekend to alleviate their shipping backlog. The warehouse and carrier services are operating at normal capacity as of today. Thank you for your patience and understanding as we worked through the challenges introduced by severe weather events in the area. For any questions or concerns please contact [email protected].
  • Time: Jan. 20, 2024, 12:30 a.m.
    Status: Monitoring
    Update: Due to inclement weather, most of our carrier pickups out of the Lancaster, PA warehouse have been cancelled due to travel bans on commercial vehicles on various interstates connecting into Lancaster County. We are working closely with carriers to get additional capacity this weekend and into Monday. If you do not see any tracking events on packages, please continue to monitor Monday evening into Tuesday morning as you should see most packages starting to move through the various carrier networks by then. We will continue to post additional updates as information becomes available. For any questions or concerns please contact [email protected].

Updates:

  • Time: Jan. 18, 2024, 5:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 17, 2024, 9:56 p.m.
    Status: Monitoring
    Update: We will run the fix tonight at 9 PM PST, Our fix will import the affected orders created in this month. We will update this page once the fix is implemented, and all Orders from Jan 2024 can be searched from the UI.
  • Time: Jan. 17, 2024, 9:54 p.m.
    Status: Monitoring
    Update: We are currently experiencing issues with the Shipwire platform search bar failing to return results for some orders created in Jan 2024. We are actively working on a fix. A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

Updates:

  • Time: Jan. 26, 2024, 4:07 p.m.
    Status: Resolved
    Update: We are pleased to share that the Millington, TN warehouse has returned to normal operations and all backlogs from the earlier weather-related disruption have been fully cleared out as of Thursday afternoon. Thank you for your patience and understanding during this unusual event. We appreciate your partnership. For any questions or concerns please contact [email protected].
  • Time: Jan. 23, 2024, 10:25 p.m.
    Status: Monitoring
    Update: The Millington warehouse continues to operate at full capacity and expects to have both inbound and outbound backlogs cleared by the end of this week. If you are not seeing shipping confirmations for your orders by that time, please contact [email protected] for additional assistance. Thank you for your ongoing patience and understanding as the warehouse and carriers continue to recover from these severe weather events. We appreciate your partnership!
  • Time: Jan. 22, 2024, 5:28 p.m.
    Status: Monitoring
    Update: We are pleased to announce that the Millington warehouse is fully operational today. All teams will be working overtime in order to clear backlogs as quickly as possible on a first in, first out basis. Carrier services are also resuming for both inbound and outbound shipments. We will continue to monitor the situation and provide updates as information becomes available. Thank you for your continued support and patience. For any questions or concerns please contact [email protected].
  • Time: Jan. 20, 2024, 6:36 p.m.
    Status: Monitoring
    Update: The Millington warehouse opened today with reduced staffing due to ongoing sub-freezing weather and hazardous road conditions which make travel in the area extremely difficult. The warehouse does plan to operate on Sunday in an effort to continue reducing order backlogs from the end of the week. We will continue to monitor the situation and provide updates as information becomes available. We apologize for any inconvenience this may be causing. For any questions or concerns please contact [email protected].
  • Time: Jan. 19, 2024, 4:35 p.m.
    Status: Monitoring
    Update: Due to worsening weather and hazardous travel conditions in the Millington/mid-south region, the warehouse will be closed for today, January 19th. The team is evaluating the possibility of operating over the weekend, weather and conditions permitting, to work through order backlogs as quickly as possible. We will continue to post additional updates as information becomes available. For any questions or concerns please contact [email protected].
  • Time: Jan. 18, 2024, 4:29 p.m.
    Status: Monitoring
    Update: The Millington warehouse is continuing with operations today with limited capacity due to ongoing inclement weather throughout the area. Carrier services continue to be impacted by poor/icy road conditions as well. The team is working through the order backlog on a first in/first out basis and, conditions permitting, anticipates operating Saturday and Sunday in an effort to further reduce the backlog. We will continue to monitor the situation and provide updates as information becomes available. Thank you for your ongoing patience and understanding. For any questions or concerns please contact [email protected].
  • Time: Jan. 17, 2024, 5:21 p.m.
    Status: Monitoring
    Update: The Millington warehouse has resumed limited operations today, Jan. 17th. They are operating at approximately 25% capacity and carrier services are delayed as the area continues to recover from the effects of serious inclement weather. We will continue to monitor the situation and provide updates as information becomes available. Thank you for your patience and understanding. For any questions or concerns please contact [email protected].
  • Time: Jan. 16, 2024, 6:16 p.m.
    Status: Monitoring
    Update: The Millington/Mid-South area is currently experiencing severe weather which has necessitated the temporary closure of our Millington, TN warehouse operations. The weather has also impacted UPS and FedEx operations in the area as well. We will continue to monitor the situation and provide updates as information becomes available. We apologize for any inconvenience this may be causing. For any questions or concerns please contact [email protected].

Updates:

  • Time: Jan. 16, 2024, 3:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2024, 2:46 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 12, 2024, 2:45 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 12, 2024, 3:57 a.m.
    Status: Identified
    Update: Our engineerings will be working through the night in order to restore the search bar functionality. We expect this feature to resume no later than 7:00 AM PST. Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 12, 2024, 12:57 a.m.
    Status: Identified
    Update: With the complete restoration of the search feature taking longer then we anticipated, we are working on making the past 3 months of orders searchable within the Shipwire UI while the complete restoration of order history is underway. We expect that the past 3 months of order will be searchable by 8:00 PM PST. Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 11, 2024, 9:26 p.m.
    Status: Identified
    Update: Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 4:00 PM PST. Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 11, 2024, 2:46 p.m.
    Status: Identified
    Update: While our reindexing continues to run, some of our customers have had the search bar feature restored while others are unable to run a search or see a partial list of their orders returned. Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 12:00 PM PST. Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 11, 2024, 4:39 a.m.
    Status: Identified
    Update: Our Engineers estimate that the reindex will finish around 2:00 AM PST. We apologize for the amount of time it has taken to perform this and wish to thank you for your continued patience. Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 11, 2024, 12:57 a.m.
    Status: Identified
    Update: Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 8:00 PM PST tonight. Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 10, 2024, 10:36 p.m.
    Status: Identified
    Update: We have made great strides in rebuilding the search index, we are still in the process of rebuilding it. We apologize for the delay in resolving this issue and our new ETA is 4:30 PM PST for restoration of the search functionality. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 10, 2024, 8:47 p.m.
    Status: Identified
    Update: Hello, We are still implementing the fix in order to address the issue with the search bar returning order results. While some customers may see orders results returned, others will not while we are importing order information into the search index that the Shipwire search bar uses. We plan for this to be completed no later than 2:30 PM PST but we will provide an update should that change. We will provide more updates on the status of the search bar issue shortly. Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]
  • Time: Jan. 10, 2024, 6:07 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented a fix and we are continuing to monitor this issue. For any questions or concerns, please contact [email protected].
  • Time: Jan. 10, 2024, 6:05 p.m.
    Status: Identified
    Update: We are currently experiencing issues with the Shipwire platform search bar failing to return results for orders posted. We are actively working on a fix. A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

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Frequently Asked Questions - Shipwire

Is there a Shipwire outage?
The current status of Shipwire is: Systems Active
Where can I find the official status page of Shipwire?
The official status page for Shipwire is here
How can I get notified if Shipwire is down or experiencing an outage?
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