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Is there an Shipwire outage?

Shipwire status: Systems Active

Last checked: 3 months, 2 weeks ago

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Shipwire outages and incidents

Outage and incident data over the last 30 days for Shipwire.

There have been 0 outages or incidents for Shipwire in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shipwire

Outlogger tracks the status of these components for Xero:

Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Shipwire Shopify App Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active
Component Status
Active
Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Active
Shipwire Shopify App Active
Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active

Latest Shipwire outages and incidents.

View the latest incidents for Shipwire and check for official updates:

Updates:

  • Time: Jan. 31, 2024, 6:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 10, 2024, 9:02 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 3, 2024, 1:50 a.m.
    Status: Monitoring
    Update: A fix has been implemented for Reno and Lancaster and orders have resumed being shipped from those locations. We are in the process of applying tracking information to the orders that have been shipped. While it may take a few days for these facilities to process the backlog of orders, we will be closing out orders as we receive shipping confirmation. We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]
  • Time: Dec. 29, 2023, 11:44 p.m.
    Status: Identified
    Update: Hello, The teams at the Reno and Lancaster facilities continue making every effort to resume normal business operations but at the time of this update, they expect this incident to affect their ability to resume their normal level of service on Saturday December 30. We will continue to monitor the situation and provide additional updates. We appreciate your patience as we work to resolve this issue. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]
  • Time: Dec. 29, 2023, 6:04 p.m.
    Status: Identified
    Update: The investigation into the incident identified on December 24, 2023, remains ongoing. While our partner is making every effort to resume normal business operations , we have been informed that this incident will affect their ability to resume normal level of service until Saturday. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]
  • Time: Dec. 27, 2023, 6:41 p.m.
    Status: Identified
    Update: Hello, While our partner has restored order submissions to Reno and Lancaster, they have yet to resume shipping orders out. They are still running scans against their management system and hope to resume shipping orders out tomorrow. We are monitoring the situation and keep you updated on further developments to come. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]
  • Time: Dec. 27, 2023, 3:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 27, 2023, 1:57 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 26, 2023, 4:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 26, 2023, 4:55 p.m.
    Status: Investigating
    Update: Hello, We are still working with our partner to identify and restore service at these facilities. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]
  • Time: Dec. 25, 2023, 11:53 p.m.
    Status: Investigating
    Update: Hello, Our Reno and Lancaster fulfillment facilities are experiencing some networking issues which is preventing orders from being processed at those locations. This appears to be an issue with the local network. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly. We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]

Updates:

  • Time: Dec. 28, 2023, 6:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 21, 2023, 8:49 p.m.
    Status: Monitoring
    Update: We have deployed the fix in Production to make sure that the Business Report Emails are going out correctly. But we are seeing that certain emails are not going out, containing the Inventory and Order Reports which are dynamically generated from the Shipwire UI. We are working on a fix to make sure that the Inventory and Order Reports are emailed out. Please stay tuned!
  • Time: Dec. 20, 2023, 8:24 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 20, 2023, 8:15 p.m.
    Status: Monitoring
    Update: We have identified an issue where Certain Business Report Emails are not being sent out to our customers. This issue also affects Users trying to generate the Inventory and Order Reports from the Shipwire UI. This incident started on Dec 13th 2023. We are currently working on fixing the issue, and will update once we have the fix. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

Updates:

  • Time: Nov. 13, 2023, 4:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2023, 4:56 p.m.
    Status: Identified
    Update: Hello, On Friday November 10, 2023 at 7:00AM PST, we will be doing some maintenance to the Shipwire platform until 9:00 AM PST. During this time, there may be a 5 to 10 minute window of downtime for some of our systems that generate business reports. Order flow will not be impacted, just some business reports will fail to generate if requested during the 5 to 10 minute window of downtime. In the event that you get an error when requesting a business report from the Shipwire dashboard, we ask that you allow for 10 minutes to pass before reattempting to request the business report. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected] .

Updates:

  • Time: Nov. 2, 2023, 4:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2023, 6:05 p.m.
    Status: Monitoring
    Update: Hello, This morning, we discovered that some orders had erroneous holds put on them for missing ECCN, HTS, or for failing RPL validation. We discovered that this was due to a misconfiguration between micro services that resulted in this. We have implemented a hot fix for this and our support team are almost finished with removing the holds from the orders that should not have been held. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected] .

Updates:

  • Time: Dec. 14, 2023, 10:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2023, 11:33 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 23, 2023, 11:32 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, Peak season is rapidly approaching and Shipwire wants to ensure you’re informed about important updates so that you can make the most of the holiday season. To that end, we’re pleased to announce our <b>2023 Holiday Season</b> <a href="https://www.shipwire.com/holiday-season-2023/">information page</a> is now available on our website. This page is updated throughout peak season, so we recommend you visit the site weekly for the latest updates, including: - fulfillment center closures and modified schedules - inbound (ASN) delivery timelines for Black Friday and related blackout periods (if any) - availability of Value-Added-Services (VAS) during the holiday season - and our 2023 Carrier Calendar with information on temporary peak surcharge dates, shipping cutoff dates for holiday deliveries, and service modifications We look forward to partnering with you for a great holiday season!

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Frequently Asked Questions - Shipwire

Is there a Shipwire outage?
The current status of Shipwire is: Systems Active
Where can I find the official status page of Shipwire?
The official status page for Shipwire is here
How can I get notified if Shipwire is down or experiencing an outage?
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