Time: May 18, 2022, 8:11 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 18, 2022, 7:03 p.m.

Status: Monitoring

Update: We have resolved the temporary outage and are no longer receiving reports. We're currently monitoring to ensure everything remains fully operational.

Time: May 18, 2022, 6:04 p.m.

Status: Investigating

Update: We are hearing reports of individuals receiving a 502/504 - Bad Gateway error that we are currently investigating. We will followup as soon as we have more information. Please check back here for updates.

Time: Dec. 8, 2021, 1:56 p.m.

Status: Resolved

Update: We believe that the issues are now resolved with AWS and our site should be fully functional at this time. We will continue to monitor and advise if anything changes.

Time: Dec. 8, 2021, 1:31 a.m.

Status: Monitoring

Update: We are seeing indications that AWS systems are beginning to recover and that ShootProof site functionality has been restored. Studios may continue to experience slowness across all ShootProof websites, as well as during uploads and downloads. We will continue to monitor website status through the evening and tomorrow morning to ensure that all systems are fully accessible.

Time: Dec. 7, 2021, 9:26 p.m.

Status: Identified

Update: We are awaiting a development from AWS (Amazon Web Services) to restore functionality to ShootProof. This is a wide spread, global outage affecting many service providers, Amazon.com included, and is currently being reported on by multiple media outlets. You can follow NPR for updates here: https://www.npr.org/2021/12/07/1062131365/amazon-outage-is-causing-significant-problems-for-sites-and-apps-across-the-inte We do apologize for the inconvenience and will do everything we can to restore functionality as soon as AWS is back up and running. Until then, delays in support requests, uploading images to galleries, or general use inside of your account should be expected. Please continue to check here for updates.

Time: Dec. 7, 2021, 6:18 p.m.

Status: Identified

Update: We are currently experiencing an outage due to an ongoing incidents with Amazon Web Services. This is affecting multiple services, Amazon included, and we are awaiting a resolution. As a result, you may experience a delayed response to support requests, uploading images to galleries, or general use inside of your account. Please continue to check here for updates.

Time: Dec. 7, 2021, 5:09 p.m.

Status: Identified

Update: We are currently experiencing an outage with some of our internal tools and systems that we believe to be related to ongoing incidents with Amazon Web Services. As a result, you may experience a delayed response to support requests until these systems have been restored.

Time: Dec. 7, 2021, 10:02 p.m.

Status: Resolved

Update: Our team has adjusted our roadmap to prioritize additional security features that we believe will substantially reduce the risk from similar attacks in the future. While we do not currently have an ETA for when these additional features will become available, our team is actively working on those efforts now. The ability to add new credit / debit cards for Instant Payouts will remain disabled until that work is completed. When these additional security features are launched, we will send out an announcement and additional communication around the restoration of full functionality to Instant Payouts.

Time: Oct. 25, 2021, 5:21 p.m.

Status: Monitoring

Update: Our team has restored the functionality of Instant Payouts through ShootProof Pay. We have temporarily disabled the addition of new debit card accounts to ShootProof Pay as our team continues to monitor any remaining impact from this event. We will post additional updates as we close out our investigation and restore this remaining functionality.

Time: Oct. 22, 2021, 7:56 p.m.

Status: Monitoring

Update: On 10/21/21, a small number of ShootProof customers (less than 20) reported being locked out of their accounts. Through our investigation, we found they had been fooled by a phishing email from hackers pretending to be ShootProof. The email contained a malicious link asking users to log into their accounts on a fake, lookalike page. This fake webpage then passed their credentials to the hackers, giving the hackers access to their ShootProof accounts. This is a common phishing tactic used to get individuals to unknowingly give sensitive information directly to attackers. If you did not receive or click the link in the email, your account is safe from this incident. If you think you have been part of the phishing attack, please reach out to us at [email protected] for next steps. Our Product Support Team has helped users get back into their accounts and is working on resolving any additional reports. We have also temporarily suspended Instant Payouts (regular payouts are not impacted). With over 240,000 phishing attacks occurring every year in the United States alone, phishing is something the ShootProof Team takes very seriously. We are working with law enforcement to support any investigation into criminal activity. While we take every measure to secure our users’ accounts, preventing phishing attacks starts with education. October is Cyber Security Awareness Month. To help you stay safe online, check out these resources on preventing phishing, courtesy of the FTC and Cybersecurity and Infrastructure Security Agency: https://www.cisa.gov/cybersecurity-awareness-month-resources

Time: Oct. 21, 2021, 8:22 p.m.

Status: Investigating

Update: In order to minimize the impact on users’ accounts, we have temporarily suspended Instant Payouts. Clients can still place and pay for orders. Regular payouts are not impacted.

Time: Oct. 21, 2021, 8:14 p.m.

Status: Investigating

Update: We’ve had a phishing incident reported and are actively investigating it. Some users report receiving an email claiming “Your ShootProof Payouts Are Suspended.” THIS IS A PHISHING EMAIL. USERS SHOULD NOT CLICK the button/link contained in the phishing email. Users who received the email and clicked the link should do the following immediately: 1) Update their ShootProof account password. 2) Users unable to log into their accounts should contact [email protected] ASAP to have login credentials restored. 3. Users should also update any other potentially compromised passwords. If the same password is used to log into any other accounts (email, social media, etc.), please CHANGE THE PASSWORD AS SOON AS POSSIBLE. We are actively working to resolve this issue and we’ll continue to share updates as our investigation unfolds.

Time: May 28, 2021, 3:11 p.m.

Status: Resolved

Update: We are confident that the root cause of the issue has been eliminated and our systems are back to 100% performance.

Time: May 28, 2021, 2:55 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: May 28, 2021, 2:28 p.m.

Status: Monitoring

Update: We believe we have successfully fixed the issue and are waiting for the symptoms to subside.

Time: May 28, 2021, 2:09 p.m.

Status: Identified

Update: We have found the root cause of the incident and are working on a fix.

Time: May 28, 2021, 1:49 p.m.

Status: Investigating

Update: We're continuing to investigate this issue, and we're committed to providing periodic status updates here every 15 minutes until this issue is resolved.

Time: May 28, 2021, 1:24 p.m.

Status: Investigating

Update: Clients may be experiencing an error "Unable to place order" when attempting to checkout. Our team is aware of this issue and is investigating the cause. Once we have more information, we will update this incident.

Time: March 16, 2021, 1:28 p.m.

Status: Resolved

Update: We believe that this issue has been resolved and we are no longer hearing reports of issues with photos loading / displaying incorrectly. If you or your clients were having difficult loading images through ShootProof pages, please refresh your browser pages and try again. If you continue to experience issues, please reach out to us at [email protected].

Time: March 16, 2021, 12:37 p.m.

Status: Monitoring

Update: We have implemented a solution that will allow photos within ShootProof galleries to load / display correctly again. If you or your clients have been experiencing this issue please refresh your ShootProof account page and try again. If you are still experiencing issues, please reach out to us at [email protected]

Time: March 15, 2021, 3:57 p.m.

Status: Identified

Update: Although we are still working to resolve this issue, we have identified a temporary workaround. By disabling xFI Advanced Security, Comcast / Xfinity customers should once again be able to view photos correctly while we wait for them to implement a permanent solution. Please note that disabling xFI Advanced Security may reduce your system's protection from threats and that you should determine if this workaround is a good solution for your individual case. To disable xFI Advanced Security: - Go to https://internet.xfinity.com/more/my-services/my-services-disabling - Log into your Comcast / Xfinity account - Click the slider button to turn off xFI Advanced Security Afterwards, you should be able to reload ShootProof and once again view your photos correctly. Once we have heard from Comcast / Xfinity that a resolution is in place, we will provide an update here so that you can restore xFI Advanced Security within your account.

Time: March 15, 2021, 2:48 p.m.

Status: Identified

Update: We apologize for the continued delay in resolving the issue with some studios and their clients being unable to view photos correctly. This issue remains ongoing and our team is waiting for Comcast / Xfinity team to reply that they have unblocked the pages and links on their end that are required to display photos correctly.

Time: March 14, 2021, 4:35 p.m.

Status: Identified

Update: Our team has identified the issue that is preventing photos from displaying correctly for some studios and/or clients. Studios using Comcast / Xfinity as an internet service provider have had their access blocked to certain pages that are required to display images correctly through ShootProof. We are working to find a solution as quickly as possible and have reached out to Comcast / Xfinity to ask for their help in unblocking these pages.

Time: March 14, 2021, 2:57 p.m.

Status: Investigating

Update: We have heard reports that uploaded photos are not displaying properly within studio panel and/or client galleries for some studios. For those affected, this may present as a broken image link or a question mark showing in place of images within a gallery. Our team is investigating this issue and will work to resolve it as quickly as possible.