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Is there an ShootProof outage?

ShootProof status: Systems Active

Last checked: 2 minutes ago

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ShootProof outages and incidents

Outage and incident data over the last 30 days for ShootProof.

There have been 3 outages or incidents for ShootProof in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShootProof

Outlogger tracks the status of these components for Xero:

API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active
Component Status
API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active

Latest ShootProof outages and incidents.

View the latest incidents for ShootProof and check for official updates:

Updates:

  • Time: Oct. 24, 2023, 8:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 24, 2023, 6:51 p.m.
    Status: Monitoring
    Update: We've deployed a fix to the galleries causing a 500 server error. All galleries are operational again. We'll continue to monitor the situation to ensure it stays this way.
  • Time: Oct. 24, 2023, 6:39 p.m.
    Status: Identified
    Update: We've identified an issue with a recent upgrade we've made that is causing some galleries to show a 500 error. We're working on a solution now and will have it fixed soon. Thank you for your patience while we investigated and worked on a solution.

Updates:

  • Time: Oct. 16, 2023, 10:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2023, 9 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the checkout issues have been resolved. Original Issue: We are receiving reports of clients not being able to checkout inside of the galleries. We're currently investigating and will keep you up to date as things develop. Thank you for your patience.
  • Time: Oct. 16, 2023, 7:44 p.m.
    Status: Investigating
    Update: We are receiving reports of clients not being able to checkout inside of the galleries. We're currently investigating and will keep you up to date as things develop. Thank you for your patience.

Updates:

  • Time: Oct. 1, 2023, 5:27 p.m.
    Status: Resolved
    Update: We have resolved the issue related to uploading photos into your ShootProof account. Original Issue: We have identified an issue that is causing studios to experience uploading issues. We hope to have this fixed very soon.
  • Time: Oct. 1, 2023, 2:09 a.m.
    Status: Monitoring
    Update: We have corrected the issue and will continue to monitor to ensure everything works appropriately. Original Issue: We have identified an issue that is causing studios to experience uploading issues. We hope to have this fixed very soon.
  • Time: Oct. 1, 2023, 1:10 a.m.
    Status: Identified
    Update: We have identified an issue that is causing studios to experience uploading issues. We hope to have this fixed very soon.

Updates:

  • Time: Sept. 29, 2023, 12:16 p.m.
    Status: Resolved
    Update: Update: 2-Factor Authentication codes should now be sent without issue as a text message as the issue from yesterday has been resolved. Original Issue Identified: We've determined that 2-Factor Authentication codes being sent via certain carriers are experiencing delays or not being delivered. For the time being, if you don't receive your code via text, please check the email address you use to login to ShootProof.
  • Time: Sept. 28, 2023, 8:11 p.m.
    Status: Identified
    Update: We've determined that 2-Factor Authentication codes being sent via certain carriers are experiencing delays or not being delivered. For the time being, if you don't receive your code via text, please check the email address you use to login to ShootProof.
  • Time: Sept. 28, 2023, 7:29 p.m.
    Status: Investigating
    Update: Some studios are experiencing delays or not getting 2-Factor Authentication codes for logging in to ShootProof. We are looking into this issue and will provide updates here as soon as possible.

Updates:

  • Time: Sept. 13, 2023, 6:14 p.m.
    Status: Resolved
    Update: We have fixed the issue related to orders. All should be functioning as normal.
  • Time: Sept. 13, 2023, 5:05 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with making edits or changes to orders on the Orders page. Please know that orders can still be approved.
  • Time: Sept. 13, 2023, 4:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 13, 2023, 4:56 p.m.
    Status: Investigating
    Update: We are currently investigating an issue related to 'Edit Item' functionality not working on the Orders Page.

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Frequently Asked Questions - ShootProof

Is there a ShootProof outage?
The current status of ShootProof is: Systems Active
Where can I find the official status page of ShootProof?
The official status page for ShootProof is here
How can I get notified if ShootProof is down or experiencing an outage?
To get notified of any status changes to ShootProof, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShootProof every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShootProof do?
This all-in-one software offers a beautiful online client photo gallery, management tools for photography clients, and commission-free sales.