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Is there an ShootProof outage?

ShootProof status: Systems Active

Last checked: a minute ago

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ShootProof outages and incidents

Outage and incident data over the last 30 days for ShootProof.

There have been 3 outages or incidents for ShootProof in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShootProof

Outlogger tracks the status of these components for Xero:

API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active
Component Status
API Active
Client Galleries Active
Email Active
ShootProof Community Active
ShootProof.com Website Active
ShootProof Pay Active
Studio Panel Active
Support Email / Chat / Phones Active

Latest ShootProof outages and incidents.

View the latest incidents for ShootProof and check for official updates:

Updates:

  • Time: Oct. 6, 2022, 11 p.m.
    Status: Resolved
    Update: We have fully resolved the issue with uploading and processing images. Thank you for your patience while we get everything sorted!
  • Time: Oct. 6, 2022, 9:09 p.m.
    Status: Monitoring
    Update: We've deployed a fix to address the issues with uploading and processing of new images. We are seeing the backlog of this steadily decline and are not receiving anymore reports. We will continue to monitor the situation but you should be seeing your images in your galleries again shortly. Please continue to report any trouble by writing in to [email protected]. Thank you for your patience!
  • Time: Oct. 6, 2022, 8:07 p.m.
    Status: Investigating
    Update: We are currently receiving reports from studios who are having trouble uploading images to galleries or processing new images inside of galleries. We're investigating it currently. Thank you for your patience as we look into it.

Updates:

  • Time: Sept. 2, 2022, 4:51 p.m.
    Status: Resolved
    Update: We believe that the immediate risk has passed and will continue to monitor any potential impacts from recent phishing reports. Please reach out to our support team at [email protected] with any questions, or if you believe that you may have accidentally compromised your account credentials through a phishing email link.
  • Time: Aug. 29, 2022, 3:52 p.m.
    Status: Monitoring
    Update: The following functionality has now been restored within ShootProof accounts: - Studios can once again request Instant Payouts using ShootProof Pay - Studios can once again add a new debit card for use with Instant Payouts in ShootProof Pay We will continue to provide updates here regarding any further impacts that result from recent phishing email reports.
  • Time: Aug. 24, 2022, 8:52 p.m.
    Status: Investigating
    Update: In order to minimize the impact on ShootProof studio accounts, we have temporarily suspended the following actions: - Studios are temporarily unable to request Instant Payouts using ShootProof Pay - Studios are temporarily unable to add a new debit card for use with Instant Payouts in ShootProof Pay We will provide an update here when the above functionality has been restored. Clients can still place and pay for orders, and there will not be an impact to regular payouts through ShootProof Pay.
  • Time: Aug. 24, 2022, 7:56 p.m.
    Status: Investigating
    Update: We are hearing multiple reports from ShootProof customers that they have received a phishing email with the subject line of, “Your ShootProof Payouts Are Suspended.” BEWARE! This is a PHISHING EMAIL and you should NOT click the button or links contained in the email. These links do not lead to a legitimate ShootProof website. Users who received the email and clicked the link should do the following immediately: 1) Update your ShootProof account password. 2) Enable Two Factor Authentication for your ShootProof account. You can find instructions on how to do this in the Help Center article below: https://help.shootproof.com/hc/en-us/articles/4415125331991-How-do-I-enable-2-Factor-Authentication-2FA-in-my-account- If you believe that you have accidentally given your account login information to an unknown party through this phishing scam, you should immediately complete the steps above. If you are unable to access your account, please reach out to [email protected] for assistance.

Updates:

  • Time: July 25, 2022, 8:17 p.m.
    Status: Resolved
    Update: Everything should now be working properly for ShootProof.com
  • Time: July 25, 2022, 7:10 p.m.
    Status: Monitoring
    Update: We have corrected the issues and are monitoring the status of our ShootProof.com and hope to be fully operational soon!
  • Time: July 25, 2022, 6:33 p.m.
    Status: Investigating
    Update: We are aware of the currently investigating the issue(s) related to server errors when attempting to access ShootProof.com. We will update this page accordingly.

Updates:

  • Time: June 28, 2022, 12:04 p.m.
    Status: Resolved
    Update: We have resolved the issue related to uploading photos to galleries.
  • Time: June 28, 2022, 12:04 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 27, 2022, 7:53 p.m.
    Status: Monitoring
    Update: We have identified the problem and deployed a fix. We're seeing uploading of photos starting to continue but we will be keeping a close eye on it. Thanks for hanging in there with us!
  • Time: June 27, 2022, 7:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue regarding not being able to upload photos to a gallery. We will continue to keep this page up to date as we learn more. Thank you for your patience.
  • Time: June 27, 2022, 7:07 p.m.
    Status: Investigating
    Update: We receiving reports of studios are not able to upload photos to a gallery. We are currently investigating and will keep this page up to date as we learn more.

Updates:

  • Time: June 10, 2022, 8:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 9, 2022, 3:33 p.m.
    Status: Monitoring
    Update: We believe that our team has identified and resolved the cause of this issue. If you were experiencing an issue adding and/or updating a credit card on your account, please try again by clicking 'Credit Card' at the top of the 'Plan and Billing' page. https://studio.shootproof.com/v2/account/planbilling
  • Time: June 7, 2022, 1:14 p.m.
    Status: Investigating
    Update: Our team is actively investigating an issue where some studios cannot add or update their photo plan billing information. We will update here as we move through this process.

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Frequently Asked Questions - ShootProof

Is there a ShootProof outage?
The current status of ShootProof is: Systems Active
Where can I find the official status page of ShootProof?
The official status page for ShootProof is here
How can I get notified if ShootProof is down or experiencing an outage?
To get notified of any status changes to ShootProof, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShootProof every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShootProof do?
This all-in-one software offers a beautiful online client photo gallery, management tools for photography clients, and commission-free sales.