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Is there an Signifyd outage?

Signifyd status: Systems Active

Last checked: 9 minutes ago

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Signifyd outages and incidents

Outage and incident data over the last 30 days for Signifyd.

There have been 5 outages or incidents for Signifyd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Signifyd

Outlogger tracks the status of these components for Xero:

Email Notifications Active
Order Review Active
BigCommerce Active
Shopify Active
API Active
Case retrieval Active
Webhooks Active
Console Active
Reporting Systems Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active
Component Status
Email Notifications Active
Order Review Active
Active
BigCommerce Active
Shopify Active
Active
API Active
Case retrieval Active
Webhooks Active
Active
Console Active
Reporting Systems Active
Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active

Latest Signifyd outages and incidents.

View the latest incidents for Signifyd and check for official updates:

Updates:

  • Time: Aug. 8, 2023, 4:31 p.m.
    Status: Resolved
    Update: The "API Server Errors" issue has been resolved and all users should be able to view cases in the Signifyd Console successfully. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Updates:

  • Time: July 26, 2023, 4:22 a.m.
    Status: Resolved
    Update: The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: July 26, 2023, 4:02 a.m.
    Status: Identified
    Update: We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Updates:

  • Time: July 5, 2023, 7:54 p.m.
    Status: Resolved
    Update: Users are now able to search and view all current orders in the Signifyd Console. https://console.signifyd.com/ Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: July 5, 2023, 7:16 p.m.
    Status: Identified
    Update: We are experiencing issues affecting order showing up in our console. We are still able to successfully receive and process all submitted orders. Due to the delay, cases may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Updates:

  • Time: June 10, 2023, 2:40 a.m.
    Status: Resolved
    Update: Users are now able to search and view all current orders in the Signifyd Console. https://console.signifyd.com/ Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: June 9, 2023, 11:35 p.m.
    Status: Identified
    Update: We are experiencing intermittent "Console Server Errors" when attempting to process certain orders. This is not impacting all orders, and the rest of Signifyd's services are functional. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Degraded performance: - Orders Sent: Order may be receiving a 5xx error when attempting to be created during this time. Operational: - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Updates:

  • Time: June 5, 2023, 10:24 p.m.
    Status: Resolved
    Update: Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: June 5, 2023, 9:07 p.m.
    Status: Identified
    Update: We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

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Frequently Asked Questions - Signifyd

Is there a Signifyd outage?
The current status of Signifyd is: Systems Active
Where can I find the official status page of Signifyd?
The official status page for Signifyd is here
How can I get notified if Signifyd is down or experiencing an outage?
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