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Is there an Signifyd outage?

Signifyd status: Systems Active

Last checked: a minute ago

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Signifyd outages and incidents

Outage and incident data over the last 30 days for Signifyd.

There have been 5 outages or incidents for Signifyd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Signifyd

Outlogger tracks the status of these components for Xero:

Email Notifications Active
Order Review Active
BigCommerce Active
Shopify Active
API Active
Case retrieval Active
Webhooks Active
Console Active
Reporting Systems Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active
Component Status
Email Notifications Active
Order Review Active
Active
BigCommerce Active
Shopify Active
Active
API Active
Case retrieval Active
Webhooks Active
Active
Console Active
Reporting Systems Active
Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active

Latest Signifyd outages and incidents.

View the latest incidents for Signifyd and check for official updates:

Updates:

  • Time: June 1, 2023, 11:02 p.m.
    Status: Resolved
    Update: The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support
  • Time: June 1, 2023, 10:12 p.m.
    Status: Identified
    Update: We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support

Updates:

  • Time: May 25, 2023, 12:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2023, 7:45 p.m.
    Status: Identified
    Update: Currently, the Signifyd Web Site www.signifyd.com is down due to an external issue. We are closely monitoring and will update the status page as soon as this is resolved. This outage of the website does not affect Signifyd's services and all functions remain operational. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessful webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.

Updates:

  • Time: May 22, 2023, 5:57 p.m.
    Status: Resolved
    Update: Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: May 22, 2023, 3:37 p.m.
    Status: Identified
    Update: We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Updates:

  • Time: May 16, 2023, 12:47 a.m.
    Status: Resolved
    Update: The "Shopify Case Processing Delay" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: May 15, 2023, 11:43 p.m.
    Status: Identified
    Update: We are experiencing a delay in the receiving and processing of Shopify orders which include status updates and captures for recent submitted. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Services affected: - Orders Sent: Orders may be delayed in processing to Signifyd. The team is currently performing a backfill which will create the cases once the outage has been resolved. Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Updates:

  • Time: May 11, 2023, 3:25 p.m.
    Status: Resolved
    Update: The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
  • Time: May 11, 2023, 1:53 p.m.
    Status: Identified
    Update: We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

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Frequently Asked Questions - Signifyd

Is there a Signifyd outage?
The current status of Signifyd is: Systems Active
Where can I find the official status page of Signifyd?
The official status page for Signifyd is here
How can I get notified if Signifyd is down or experiencing an outage?
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