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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 2 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: April 14, 2020, 4:40 p.m.
    Status: Resolved
    Update: Python/R Charts are loading for all users. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 14, 2020, 3:59 p.m.
    Status: Monitoring
    Update: Python/R Charts are loading. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at [email protected] or via live chat.
  • Time: April 14, 2020, 3:45 p.m.
    Status: Identified
    Update: Engineers have identified the issue and are determining a fix. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 14, 2020, 3:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 14, 2020, 3:09 p.m.
    Status: Investigating
    Update: Python/R Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: April 1, 2020, 4:52 p.m.
    Status: Resolved
    Update: All systems are stabilized and caching updates are now operational. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 1, 2020, 2:33 p.m.
    Status: Monitoring
    Update: All caching updates are now are operational. Engineers are currently monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 1, 2020, 2:13 p.m.
    Status: Identified
    Update: Engineers have identified the issue and a potential fix. Cache updates in the Sisense application are still delayed for some users. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: April 1, 2020, 1:27 p.m.
    Status: Investigating
    Update: Cache updates in the Sisense application are delayed for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: April 1, 2020, 8:08 p.m.
    Status: Resolved
    Update: Sisense for Cloud Data Teams was unreachable for some users today between 12:34-12:37pm PST due to an outage with our DNS provider, Cloudflare. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/ The Sisense for Cloud Data Teams Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Feb. 20, 2020, 3:14 a.m.
    Status: Resolved
    Update: SendGrid, Sisense for Cloud Data Team's email provider, has verified that full functionality has been restored. Previously delayed email reports, SQL alerts, and password recovery emails have caught up to their expected schedule and are now processing successfully.The Support Team can be reached at [email protected].
  • Time: Feb. 20, 2020, 2:05 a.m.
    Status: Monitoring
    Update: SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, and password recovery emails. Sendgrid has confirmed new emails are being received, and they are working through the queue of delayed emails. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at [email protected].
  • Time: Feb. 20, 2020, 1:33 a.m.
    Status: Monitoring
    Update: SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, password recovery emails. Engineers are actively investigating and confirming impacted functionalities. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at [email protected].

Updates:

  • Time: Feb. 19, 2020, 2:35 a.m.
    Status: Resolved
    Update: Previously delayed materialized views and cache updates have caught up to their expected schedule and are processing successfully. All services are now operational. The Support Team can be reached at [email protected].
  • Time: Feb. 19, 2020, 1 a.m.
    Status: Monitoring
    Update: Engineers are still monitoring the fix. Cache and materialization jobs are working to catch up to their expected schedules. The Support Team can be reached at [email protected].
  • Time: Feb. 18, 2020, 11:46 p.m.
    Status: Monitoring
    Update: R and Python Charts are now loading for all users. Engineers are monitoring the fix and returning cache and materialization jobs. The Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 18, 2020, 11:13 p.m.
    Status: Identified
    Update: R and Python Charts are now loading for all users. Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 18, 2020, 10:46 p.m.
    Status: Identified
    Update: R and Python Charts are now loading for all users. SQL views and tables may also have stopped caching during this time and Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 18, 2020, 10:14 p.m.
    Status: Identified
    Update: Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers are working to restore erred materialized views and cached tables and are continuing to investigate the root cause of the issue. The Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 18, 2020, 9:37 p.m.
    Status: Identified
    Update: Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers have rolled back a recent code push and are continuing to investigate the root cause of the issue. The Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 18, 2020, 8:18 p.m.
    Status: Investigating
    Update: Charts with Python or R code are not loading for most users. Engineers are investigating the issue. The Support Team can be reached at [email protected] or via live chat.

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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