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Is there an Actito outage?

Actito status: Systems Active

Last checked: 3 minutes ago

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Actito outages and incidents

Outage and incident data over the last 30 days for Actito.

There have been 3 outages or incidents for Actito in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Actito

Outlogger tracks the status of these components for Xero:

API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Actito Distributed Marketing (ADM) Active
Actito Marketing Intelligence (AMI) Active
Actito Push Notifications (APN) Active
Actito Transactional Messaging Platform (ATMP) Active
TEST environment Active
Component Status
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
Actito Distributed Marketing (ADM) Active
Actito Marketing Intelligence (AMI) Active
Actito Push Notifications (APN) Active
Actito Transactional Messaging Platform (ATMP) Active
TEST environment Active

Latest Actito outages and incidents.

View the latest incidents for Actito and check for official updates:

Updates:

  • Time: Sept. 13, 2022, 3:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 13, 2022, 2:34 p.m.
    Status: Monitoring
    Update: The campaign apps have been stabilized and the root cause has been identified. We continue to closely monitor the environment.
  • Time: Sept. 13, 2022, 12:45 p.m.
    Status: Identified
    Update: The "Manage campaigns" apps and the sending of campaigns are under stabilization. Some instabilities may subsist and we continue to investigate.
  • Time: Sept. 13, 2022, 12:18 p.m.
    Status: Investigating
    Update: We are encountering unstabilities on e-mail campaigns. The "Manage e-mail campaigns" app may encounter slowness and rendering issue, and the sending of e-mails is impacted. Our IT teams are investigating urgently.

Updates:

  • Time: Sept. 7, 2022, 4:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2022, 4:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2022, 3:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 7, 2022, 3:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 7, 2022, 2:47 p.m.
    Status: Identified
    Update: Access to the portal has been restored. The fix on e-mail campaigns in ongoing. The majority of campaigns have been unblocked and the backlog is being processed.
  • Time: Sept. 7, 2022, 2:47 p.m.
    Status: Identified
    Update: Access to the portal has been restored. The fix on e-mail campaigns in ongoing. The majority of campaigns have been unblocked and the backlog is being processed.
  • Time: Sept. 7, 2022, 2:18 p.m.
    Status: Investigating
    Update: Access to the user interface of the licences is encountering trouble on ENV-0. Our IT teams are working on solving the issue.
  • Time: Sept. 7, 2022, 2:18 p.m.
    Status: Investigating
    Update: Access to the user interface of the licences is encountering trouble on ENV-0. Our IT teams are working on solving the issue.
  • Time: Sept. 7, 2022, 1:34 p.m.
    Status: Investigating
    Update: We are encountering an issue with the calculation of personalizations of e-mail campaigns of ENV-0. As a result, campaigns triggered within the last hour, as well as test campaigns, are not being sent. Our IT teams are investigating urgently.
  • Time: Sept. 7, 2022, 1:34 p.m.
    Status: Investigating
    Update: We are encountering an issue with the calculation of personalizations of e-mail campaigns of ENV-0. As a result, campaigns triggered within the last hour, as well as test campaigns, are not being sent. Our IT teams are investigating urgently.

Updates:

  • Time: Aug. 25, 2022, 6:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2022, 6:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 24, 2022, 5:45 p.m.
    Status: Monitoring
    Update: We have fixed the issue and we are monitoring the results.
  • Time: Aug. 24, 2022, 5:45 p.m.
    Status: Monitoring
    Update: We have fixed the issue and we are monitoring the results.
  • Time: Aug. 24, 2022, 3:15 p.m.
    Status: Identified
    Update: We have identified the issue and we are putting a solution in place.
  • Time: Aug. 24, 2022, 3:15 p.m.
    Status: Identified
    Update: We have identified the issue and we are putting a solution in place.
  • Time: Aug. 24, 2022, 9:58 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue with the ADM add-on. It is not possible to create new email campaigns nor edit existing ones. The IT team is investigating urgently. This does not impact the main Actito platform at all.
  • Time: Aug. 24, 2022, 9:58 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue with the ADM add-on. It is not possible to create new email campaigns nor edit existing ones. The IT team is investigating urgently. This does not impact the main Actito platform at all.

Updates:

  • Time: Aug. 23, 2022, 3:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2022, 1:15 p.m.
    Status: Identified
    Update: The backlog of reporting data has been almost entirely processed. Only a very small number of licences still encounter reporting delays and will catch up in the following hours.
  • Time: Aug. 23, 2022, 9:31 a.m.
    Status: Investigating
    Update: We are encountering delays with the data processing for e-mail reports on ENV-0. As a result, stats in the reports of campaigns sent after 9AM may be incomplete and updating slowly. Interactions are not lost and only delayed. Processing the backlog is estimated to take several hours.

Updates:

  • Time: Aug. 23, 2022, 3:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2022, 1:15 p.m.
    Status: Identified
    Update: The backlog of reporting data has been almost entirely processed. Only a very small number of licences still encounter reporting delays and will catch up in the following hours.
  • Time: Aug. 23, 2022, 9:31 a.m.
    Status: Investigating
    Update: We are encountering delays with the data processing for e-mail reports on ENV-0. As a result, stats in the reports of campaigns sent after 9AM may be incomplete and updating slowly. Interactions are not lost and only delayed. Processing the backlog is estimated to take several hours.

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Frequently Asked Questions - Actito

Is there a Actito outage?
The current status of Actito is: Systems Active
Where can I find the official status page of Actito?
The official status page for Actito is here
How can I get notified if Actito is down or experiencing an outage?
To get notified of any status changes to Actito, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Actito every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Actito do?
Actito enables marketers to convert customer satisfaction into revenue. Explore their services and get in touch for more information.

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