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Time: June 29, 2024, 5:59 p.m.
Status: Resolved
Update: This incident has been resolved.
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Time: June 29, 2024, 5:59 p.m.
Status: Resolved
Update: This incident has been resolved.
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Time: June 29, 2024, 1:20 p.m.
Status: Monitoring
Update: Version française ci-dessous
Dear customers,
Following the deterioration in service having affected a number of users,
All services have been restored and are operational.
3 main messages
1/ You can send new campaigns and test campaigns.
2/ A number of campaigns scheduled to be sent on Friday have been blocked. These campaigns are now in "draft" status. We invite you to consult them on your "Manage email campaigns" page, to sort the most recent ones using the "Updated on" column and to relaunch them manually, if you still consider them appropriate.
3/ The campaigns scheduled for Saturday have been sent by the system. The campaigns scheduled for the future will also be sent normally.
We sincerely apologise for any inconvenience caused.
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Chers clients,
Suite a la dégradation de service ayant affecté un certain nombre d’utilisateurs,
tous les services ont été rétablis et sont opérationnels.
3 messages principaux :
1/ Vous pouvez envoyer de nouvelles campagnes et des campagnes de test.
2/ Un certain nombre de campagnes prévues pour envoi vendredi ont été bloquées. Pour ces campagnes, elle sont à présent en statut "draft". Nous vous invitons à les consulter dans votre page "gérer les campagnes email", à trier les plus récentes avec la colonne "Mise à jour" et à les relancer manuellement, si vous les jugez encore appropriées.
3/ Les campagnes programmées pour samedi ont été envoyées par le système. Idem pour les campagnes programmées dans le futur, elles seront envoyées normalement.
Nous nous excusons sincèrement pour la gêne occasionnée.
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Time: June 29, 2024, 1:20 p.m.
Status: Monitoring
Update: Version française ci-dessous
Dear customers,
Following the deterioration in service having affected a number of users,
All services have been restored and are operational.
3 main messages
1/ You can send new campaigns and test campaigns.
2/ A number of campaigns scheduled to be sent on Friday have been blocked. These campaigns are now in "draft" status. We invite you to consult them on your "Manage email campaigns" page, to sort the most recent ones using the "Updated on" column and to relaunch them manually, if you still consider them appropriate.
3/ The campaigns scheduled for Saturday have been sent by the system. The campaigns scheduled for the future will also be sent normally.
We sincerely apologise for any inconvenience caused.
-----------
Chers clients,
Suite a la dégradation de service ayant affecté un certain nombre d’utilisateurs,
tous les services ont été rétablis et sont opérationnels.
3 messages principaux :
1/ Vous pouvez envoyer de nouvelles campagnes et des campagnes de test.
2/ Un certain nombre de campagnes prévues pour envoi vendredi ont été bloquées. Pour ces campagnes, elle sont à présent en statut "draft". Nous vous invitons à les consulter dans votre page "gérer les campagnes email", à trier les plus récentes avec la colonne "Mise à jour" et à les relancer manuellement, si vous les jugez encore appropriées.
3/ Les campagnes programmées pour samedi ont été envoyées par le système. Idem pour les campagnes programmées dans le futur, elles seront envoyées normalement.
Nous nous excusons sincèrement pour la gêne occasionnée.
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Time: June 29, 2024, 11:56 a.m.
Status: Identified
Update: The restoration ended successfully. Service is recovering
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Time: June 29, 2024, 11:56 a.m.
Status: Identified
Update: The restoration ended successfully. Service is recovering
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Time: June 29, 2024, 7:49 a.m.
Status: Identified
Update: Dear customers,
2 messages
1/ A majority of the licenses are capable of sending campaigns and test mails. Just the click and open rate reporting is currently affected, and showing 0% rate.
Please check the following :
- If you have sent campaigns since Friday morning, please check in the campaign reporting if you have delivered number above 0. If yes, it means that all the 100% emails have been delivered to end customers.
- You can as well send you a test mail. If you receive it, it means that all campaigns have been and are well functioning.
2/ For Licenses that are currently unable to send email campaigns, we are continuing our efforts to restore the service as soon as possible.
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Time: June 29, 2024, 6:07 a.m.
Status: Identified
Update: The team continues to troubleshoot to restore services as quickly as possible. We don't have ETA for final restore at the moment and will update you once we have additional information.
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Time: June 29, 2024, 6:07 a.m.
Status: Identified
Update: The team continues to troubleshoot to restore services as quickly as possible. We don't have ETA for final restore at the moment and will update you once we have additional information.
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Time: June 28, 2024, 10:50 p.m.
Status: Identified
Update: We are continuing working on restoring the cluster.
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Time: June 28, 2024, 10:50 p.m.
Status: Identified
Update: We are continuing working on restoring the cluster.
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Time: June 28, 2024, 8:58 p.m.
Status: Identified
Update: We are continuing to work on a fix for this issue.
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Time: June 28, 2024, 8:58 p.m.
Status: Identified
Update: We are continuing to work on a fix for this issue.
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Time: June 28, 2024, 7:38 p.m.
Status: Identified
Update: Restore is still in progress.
Next update at 11pm.
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Time: June 28, 2024, 7:38 p.m.
Status: Identified
Update: Restore is still in progress.
Next update at 11pm.
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Time: June 28, 2024, 6:03 p.m.
Status: Identified
Update: The process of restoring service is still underway.
Next update at 9.30pm.
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Time: June 28, 2024, 6:03 p.m.
Status: Identified
Update: The process of restoring service is still underway.
Next update at 9.30pm.
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Time: June 28, 2024, 4:40 p.m.
Status: Identified
Update: We are still working on the service restoration. Over night, the problem should have been resolved to come back to normal activities for tomorrow morning.
Next update at 20:00.
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Time: June 28, 2024, 4:40 p.m.
Status: Identified
Update: We are still working on the service restoration. Over night, the problem should have been resolved to come back to normal activities for tomorrow morning.
Next update at 20:00.
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Time: June 28, 2024, 3:24 p.m.
Status: Identified
Update: The incident cause is confirmed as a database cluster malfunction. And the restoration is in progress.
The restoration process is taking longer than expected. Our team is actively working multiple plans in parallel to restore the service as soon as possible.
Next update will be shared at 18:30.
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Time: June 28, 2024, 3:24 p.m.
Status: Identified
Update: The incident cause is confirmed as a database cluster malfunction. And the restoration is in progress.
The restoration process is taking longer than expected. Our team is actively working multiple plans in parallel to restore the service as soon as possible.
Next update will be shared at 18:30.
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Time: June 28, 2024, 1:08 p.m.
Status: Identified
Update: All technical teams are still working on the restoration of the service
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Time: June 28, 2024, 1:08 p.m.
Status: Identified
Update: All technical teams are still working on the restoration of the service
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Time: June 28, 2024, 11:50 a.m.
Status: Identified
Update: Sending services are working on most of licenses while some clients are still impacted
Service restore is still in progress
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Time: June 28, 2024, 11:50 a.m.
Status: Identified
Update: Sending services are working on most of licenses while some clients are still impacted
Service restore is still in progress
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Time: June 28, 2024, 10:34 a.m.
Status: Identified
Update: We can confirm that the majority of campaigns are properly sent and delivered, We are still working on restoring the full service
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Time: June 28, 2024, 10:34 a.m.
Status: Identified
Update: We can confirm that the majority of campaigns are properly sent and delivered, We are still working on restoring the full service
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Time: June 28, 2024, 9:14 a.m.
Status: Identified
Update: We are continuing to work on a fix for this issue.
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Time: June 28, 2024, 9:14 a.m.
Status: Identified
Update: We are continuing to work on a fix for this issue.
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Time: June 28, 2024, 7:52 a.m.
Status: Identified
Update: The issue has been identified and a fix is being implemented.
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Time: June 28, 2024, 7:52 a.m.
Status: Identified
Update: The issue has been identified and a fix is being implemented.
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Time: June 28, 2024, 7:24 a.m.
Status: Investigating
Update: We currently have an issue on ENV-3, impacting campaigns send by API or scheduled in the UI.
There is also errors in the UI while trying to manage campaigns.
Our IT team is urgently working on fixing this problem.
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Time: June 28, 2024, 7:24 a.m.
Status: Investigating
Update: We currently have an issue on ENV-3, impacting campaigns send by API or scheduled in the UI.
There is also errors in the UI while trying to manage campaigns.
Our IT team is urgently working on fixing this problem.
