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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 9 minutes ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: Feb. 16, 2021, 6:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 16, 2021, 4:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 16, 2021, 4:32 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 16, 2021, 4:27 p.m.
    Status: Investigating
    Update: We are investigating further reports of delivery delays for SR Conversations.
  • Time: Feb. 16, 2021, 4:26 p.m.
    Status: Monitoring
    Update: While investigating customer reported delays in Conversations, we did see a brief spike in message queue size on the monitoring historical which had already self-cleared. Further testing showed Conversations to be functioning in a responsive manner.

Updates:

  • Time: Feb. 1, 2021, 8:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2021, 7:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 1, 2021, 7:46 p.m.
    Status: Identified
    Update: Customers should still be able to log in if they go directly to http://www.smilereminder.com/sr instead of using the login link on our main web site.
  • Time: Feb. 1, 2021, 7:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 1, 2021, 7:40 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 27, 2021, 4:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2021, 4:21 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 27, 2021, 4:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 27, 2021, 4:20 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 27, 2021, 4:16 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 10, 2020, 1:53 p.m.
    Status: Resolved
    Update: SR Conversations was momentarily unavailable to users due to an error with a renewed certificate and how it was installed on the load balancer that directs user traffic to the SR Conversations application. The issue was resolved through a re-application of the certificate.

Updates:

  • Time: Dec. 8, 2020, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2020, 4:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 8, 2020, 4:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 8, 2020, 4:50 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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