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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 26 seconds ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: March 12, 2021, 4:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2021, 4:16 p.m.
    Status: Identified
    Update: Reported issues with accessing the SR Conversations app.

Updates:

  • Time: March 16, 2021, 10:05 p.m.
    Status: Resolved
    Update: After intensive review the cause was found in a reporting bug. This has been resolved.
  • Time: March 16, 2021, 10:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 16, 2021, 5:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 15, 2021, 4:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 10, 2021, 3:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 9, 2021, 3:50 p.m.
    Status: Investigating
    Update: The initial issue from yesterday is confirmed as resolved. The part 2 of this issue where some syncs are unable to receive remote commands, is still being investigated. No performance alerts to report.
  • Time: March 8, 2021, 11:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 8, 2021, 10:05 p.m.
    Status: Investigating
    Update: We have implemented additional alerting and stability fixes for an issue around connection limits and handling. We are still working the other pieces. No performance alerts at this time.
  • Time: March 8, 2021, 5:48 p.m.
    Status: Investigating
    Update: We have discovered instances where some syncs may not be able properly communicate back to us for health checks, version updates, etc. No current performance issues to report. Syncs are uploading as expected. We have a team actively investigating now.

Updates:

  • Time: March 8, 2021, 3:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 6, 2021, midnight
    Status: Monitoring
    Update: Queue is back empty and all processing has caught up. Identified ~15-20 uploads stuck in processing and are dealing with these one-by-one to get them going. Will monitor over the weekend and close out on Monday if it remains stable.
  • Time: March 5, 2021, 9:40 p.m.
    Status: Monitoring
    Update: The upload queue has caught up. Syncs are processing normally. We will continue to monitor health and progress.
  • Time: March 5, 2021, 6:23 p.m.
    Status: Monitoring
    Update: We have confirmed that the system is up and running and uploads are processing. We have several uploads backlogged that will take some time to process through. Some delays will result because of this. We will monitor and update and progress continues.
  • Time: March 5, 2021, 6:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 5, 2021, 5:01 p.m.
    Status: Identified
    Update: We are implementing a fix and will monitor results.
  • Time: March 5, 2021, 3:59 p.m.
    Status: Investigating
    Update: Update: Initial findings are that syncs are processing, but the queue of sync uploads is backed up. Will continue investigating and finding root cause.
  • Time: March 5, 2021, 3:44 p.m.
    Status: Investigating
    Update: We are investigating a problem with some syncs uploads not processing.

Updates:

  • Time: Feb. 19, 2021, 3:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 18, 2021, 6:52 p.m.
    Status: Monitoring
    Update: We are confident we have addressed the issue. While we continue to monitor those results, we will wrap up some remaining details and finalize this event (according to results of continued monitoring) first thing tomorrow.
  • Time: Feb. 18, 2021, 5:19 p.m.
    Status: Monitoring
    Update: We have made additional adjustments to help stabilize the specific system. We are continuiong to monitor.
  • Time: Feb. 18, 2021, 1:46 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 17, 2021, 10:57 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 17, 2021, 6:24 p.m.
    Status: Monitoring
    Update: An additional fix has been put in place. We will continue monitoring.
  • Time: Feb. 17, 2021, 5:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 17, 2021, 5:12 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 17, 2021, 3:29 p.m.
    Status: Investigating
    Update: While monitoring, this issue has reared its head again. We will continue to research and address this issue. Impact remains the same some limited delay in sync data upload processing.
  • Time: Feb. 17, 2021, 3:25 p.m.
    Status: Monitoring
    Update: All Syncs are connected and running. We continue to monitor their performance while we continue to investigate root cause.
  • Time: Feb. 17, 2021, 3:07 p.m.
    Status: Identified
    Update: We are troubleshooting issues that are preventing Syncs that are hosted by Solutionreach from completing successfully. This is deemed a partial outage as not all Syncs are impacted at this time.
  • Time: Feb. 17, 2021, 3:11 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 17, 2021, 3:10 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 16, 2021, 10:40 p.m.
    Status: Investigating
    Update: The server that handles sync uploads has had intermittent issues today. We are actively working on stabilizing it. The impact to customer is some potential delayed time in synced data upload processing.

Updates:

  • Time: Feb. 16, 2021, 6:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 16, 2021, 6:03 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 16, 2021, 4:54 p.m.
    Status: Monitoring
    Update: The server has been successfully restarted and the delay has been corrected.
  • Time: Feb. 16, 2021, 4:54 p.m.
    Status: Identified
    Update: A delay was caused by a server that failed to restart correctly this morning after the long weekend.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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