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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: a minute ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Feb. 3, 2020, 11:31 a.m.
    Status: Resolved
    Update: This incident has been resolved. No messages have been lost.
  • Time: Feb. 3, 2020, 10:28 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 4, 2019, 9:32 p.m.
    Status: Resolved
    Update: This issue has been resolved. All WhatsApp Business API clients in the US region should now be fully operational.
  • Time: Dec. 4, 2019, 7:06 p.m.
    Status: Monitoring
    Update: WhatsApp implemented a fix and is currently monitoring to confirm that all WhatsApp Business API clients in the US region are back online. We are continuing to monitor the status.
  • Time: Dec. 4, 2019, 4:44 p.m.
    Status: Investigating
    Update: We are continuing to monitor this issue.
  • Time: Dec. 4, 2019, 4:22 p.m.
    Status: Investigating
    Update: This may result in problems with inbound/outbound messaging for this medium in Sparkcentral. We are monitoring for updates. Please write to [email protected] with any questions. More information can be found here: https://status.smooch.io/

Updates:

  • Time: Nov. 28, 2019, 11:17 p.m.
    Status: Resolved
    Update: Facebook has resolved the outage. If you are still experiencing any issues within Sparkcentral, please reach out to [email protected].
  • Time: Nov. 28, 2019, 8:57 p.m.
    Status: Investigating
    Update: Facebook is currently experiencing an outage impacting Facebook, messenger, and Instagram. This may result in problems with inbound/outbound messaging for these mediums in Sparkcentral. We are monitoring for updates. Please write to [email protected] with any questions.

Updates:

  • Time: Nov. 27, 2019, 5:12 p.m.
    Status: Resolved
    Update: The WhatsApp API clients in EU region are now back to normal. You should now be able to respond to WhatsApp messages as expected.
  • Time: Nov. 27, 2019, 3:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that causes intermittent delivery failures for outbound WhatsApp messages.

Updates:

  • Time: Nov. 21, 2019, 3:40 p.m.
    Status: Resolved
    Update: The public API is accessible again. Please note that HTTPS is required for any requests at the moment, as HTTP traffic will currently not be automatically redirected to HTTPS.
  • Time: Nov. 21, 2019, 3:22 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that causes requests to our public API being denied. When making calls to the API, you might receive an error stating "You must use HTTPS", even if you are already doing so.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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