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Is there an Stitch outage?

Stitch status: Systems Active

Last checked: 7 minutes ago

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Stitch outages and incidents

Outage and incident data over the last 30 days for Stitch.

There have been 0 outages or incidents for Stitch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Stitch

Outlogger tracks the status of these components for Xero:

api.stitchdata.com Active
app.stitchdata.com Active
Auth0 Management API Active
Auth0 User Authentication Active
AWS amplify-us-east-1 Active
AWS kms-us-east-1 Active
Zuora Production Analytics Active
Zuora Production API Active
Zuora Production Batch Operations Active
Zuora Production Integrations Active
Zuora Production UI Active
Component Status
api.stitchdata.com Active
app.stitchdata.com Active
Auth0 Management API Active
Auth0 User Authentication Active
AWS amplify-us-east-1 Active
AWS kms-us-east-1 Active
Zuora Production Analytics Active
Zuora Production API Active
Zuora Production Batch Operations Active
Zuora Production Integrations Active
Zuora Production UI Active

Latest Stitch outages and incidents.

View the latest incidents for Stitch and check for official updates:

Updates:

  • Time: Oct. 22, 2019, 5:26 p.m.
    Status: Resolved
    Update: Earlier today our team released change that included a bug that would incorrectly considered some requests unauthenticated that should have been authenticated successfully. We've deployed a fix for this behavior, and our team is following up to analyze the impact of the bug and take steps to ensure it does not occur again.
  • Time: Oct. 22, 2019, 4:37 p.m.
    Status: Identified
    Update: Our team has identified an issue causing users to be redirected while working with Stitch through our user-interface, and we're working to deploy an update to correct this behavior. This issue does not affect any replication processes for existing integrations.

Updates:

  • Time: Aug. 29, 2019, 12:15 a.m.
    Status: Resolved
    Update: Application functionality including web access, extraction schedules and log access, and API functionality have remained stable during the monitoring window.
  • Time: Aug. 28, 2019, 6:18 p.m.
    Status: Monitoring
    Update: Our engineering team is currently monitoring the situation as error rates have returned to normal.
  • Time: Aug. 28, 2019, 6 p.m.
    Status: Identified
    Update: Our engineering team has identified a spike in internal errors and are working to resolve the occurrences to restore normal functionality.
  • Time: Aug. 28, 2019, 4:47 p.m.
    Status: Investigating
    Update: There have been reports of delays while loading the Stitch application. Our team is actively investigating this issue.

Updates:

  • Time: Aug. 16, 2019, 6:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 16, 2019, 4:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Shopify and we are monitoring the results.
  • Time: Aug. 16, 2019, 4:58 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 16, 2019, 2:59 p.m.
    Status: Identified
    Update: Update from Shopify: We’ve identified the source of the problem, and there will be a fix pushed out for it shortly.
  • Time: Aug. 14, 2019, 9:55 p.m.
    Status: Investigating
    Update: We are experiencing elevated failure rates replicating data from the Shopify Customers API endpoint. We are working with the Shopify team to resolve the issue.

Updates:

  • Time: July 17, 2019, 8:40 p.m.
    Status: Resolved
    Update: Application functionality, extraction schedules, and API functionality have remained stable at normal levels during monitoring.
  • Time: July 17, 2019, 6:13 p.m.
    Status: Monitoring
    Update: Systems are returning to normal levels and our team is continuing to monitor the recovery. Application functionality has been restored, and subsequent extraction schedules will be adhered to. Extraction jobs scheduled during the latency period will be replayed where possible, though this may delay replication for integrations with low replication frequencies. For integrations with low replication frequencies that have not occurred at their typical interval, users can Run Extraction Now to manually trigger an extraction job.
  • Time: July 17, 2019, 5:32 p.m.
    Status: Identified
    Update: Our team has identified an issue that is causing application latency and may cause some integrations to deviate from their typical extraction schedules. Calls against the Connect API may see increased timeouts. We're actively working to resolve this issue and will provide additional updates when available.

Updates:

  • Time: April 16, 2019, 6 p.m.
    Status: Resolved
    Update: The API's availability has returned to, and remains at, normal levels.
  • Time: April 16, 2019, 2:51 p.m.
    Status: Monitoring
    Update: From 13:15 to 14:05 UTC there was degraded availability of the Stitch Import API. During this time our availability remained at >99.9%. Some data loading will be delayed. No data loss occurred.

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Frequently Asked Questions - Stitch

Is there a Stitch outage?
The current status of Stitch is: Systems Active
Where can I find the official status page of Stitch?
The official status page for Stitch is here
How can I get notified if Stitch is down or experiencing an outage?
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