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Is there an Sumsub outage?

Sumsub status: Systems Active

Last checked: a minute ago

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Sumsub outages and incidents

Outage and incident data over the last 30 days for Sumsub.

There have been 0 outages or incidents for Sumsub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sumsub

Outlogger tracks the status of these components for Xero:

API Active
MobileSDK Active
WebSDK Active
Component Status
API Active
MobileSDK Active
WebSDK Active

Latest Sumsub outages and incidents.

View the latest incidents for Sumsub and check for official updates:

Updates:

  • Time: July 11, 2024, 11:10 a.m.
    Status: Resolved
    Update: We experienced a brief disruption in our API services on July 11th, 2024, between 10:34 and 10:40 (UTC), during which some requests to api.sumsub.com returned 5XX errors. Our team swiftly addressed the issue, and the platform was fully operational and stable after six minutes. We are conducting a thorough investigation to understand the root cause and implement measures to prevent future occurrences. If you continue to experience any issues, please contact Sumsub Support for assistance. We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.

Updates:

  • Time: May 13, 2024, 6:33 p.m.
    Status: Postmortem
    Update: Post an extensive investigation conducted by the Sumsub Team, the following conclusions have been reached: * The incident has only impacted the performance of requests to [api.sumsub.com](http://api.sumsub.com/) and caused no downtime. * The issue was caused by a network stack failure in one of the database cluster nodes. * The affected node has been phased out from production for further diagnostics. As of now, the performance of [api.sumsub.com](http://api.sumsub.com/) remains optimal. The problematic node has been replaced. Our team will incorporate lessons learned from this incident into our next review of redundancy protocols.
  • Time: May 13, 2024, 4:37 p.m.
    Status: Resolved
    Update: We are happy to announce that the issue is considered as fully resolved. Our Team has conducted additional series of checks and tests to ensure the issue is fixed. We do confirm that service performance remains perfect and there is no impact on service operation. Thank you for your patience!
  • Time: May 13, 2024, 3:43 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the problem was succesfully mitigated. You can expect no further impact on our services' performance. Our team is still continuing to monitor the situation and does additional investigation of the issue. We will continue to monitor the system closely for the next 30 minutes to ensure stability and optimal performance. Should there be any further issues, we will take immediate action and provide you with an update.
  • Time: May 13, 2024, 3:18 p.m.
    Status: Investigating
    Update: We're currently investigating possible timeouts of requests to our services. Our team is actively working to identify the root cause and resolve the issue with the highest priority. We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible. We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes.

Updates:

  • Time: April 18, 2024, 8:14 p.m.
    Status: Resolved
    Update: We are happy to announce that all issues related to the recent technical difficulties at our Data Center are now fully resolved. We have conducted thorough checks and confirm that service performance remains perfect and all affected cases have been cleared. Thank you for your patience!
  • Time: April 18, 2024, 7:32 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the technical issues affecting our Data Center have been successfully resolved. Our services are now fully operational without any performance impacts. Our team is actively working on clearing any cases that were affected during the disruption. We will continue to monitor the system closely to ensure stability and optimal performance. Should there be any further issues, we will take immediate action and provide you with an update.
  • Time: April 18, 2024, 7:09 p.m.
    Status: Investigating
    Update: We are still actively investigating the issue and will provide another update in 30 minutes, or sooner if there are any significant changes.
  • Time: April 18, 2024, 6:40 p.m.
    Status: Investigating
    Update: One of our Data Centers is currently experiencing technical difficulties. The services remain operational with possible impact on performance, which potentially might result in longer verification process. We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible. We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes.

Updates:

  • Time: Nov. 29, 2023, 6:25 p.m.
    Status: Resolved
    Update: Timeframe: 2:00 PM - 5:00 PM UTC Issue: Some self-service clients may have encountered a 402 HTTP error due to a billing service update. Current Status: Resolved. All services are functioning normally. Client Action: None required.

Updates:

  • Time: May 31, 2023, 9:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2023, 8:39 a.m.
    Status: Investigating
    Update: The Issue has partial affect on Sumsub clients. We are continuing to investigate this issue. Cloudflare has set the critical priority to this issue. Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/
  • Time: May 31, 2023, 7:23 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/
  • Time: May 31, 2023, 7:22 a.m.
    Status: Investigating
    Update: Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side. Together with Cloudflare we are investigating the problem and will provide details soon.

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Frequently Asked Questions - Sumsub

Is there a Sumsub outage?
The current status of Sumsub is: Systems Active
Where can I find the official status page of Sumsub?
The official status page for Sumsub is here
How can I get notified if Sumsub is down or experiencing an outage?
To get notified of any status changes to Sumsub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sumsub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sumsub do?
A compliance-as-a-service provider with a full-cycle verification platform available in 220+ countries. Trusted by 2000+ clients with high pass rates. Book a free demo.

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