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Is there an Superhuman outage?

Superhuman status: Systems Active

Last checked: 6 minutes ago

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Superhuman outages and incidents

Outage and incident data over the last 30 days for Superhuman.

There have been 0 outages or incidents for Superhuman in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Superhuman

Outlogger tracks the status of these components for Xero:

Email sending Active
Google Apps Gmail Active
HubSpot APIs Active
Salesforce Active
Superhuman Active
Component Status
Email sending Active
Google Apps Gmail Active
HubSpot APIs Active
Salesforce Active
Superhuman Active

Latest Superhuman outages and incidents.

View the latest incidents for Superhuman and check for official updates:

Updates:

  • Time: Nov. 16, 2018, 11:21 p.m.
    Status: Resolved
    Update: We have resolved the issue, and all emails have sent.
  • Time: Nov. 16, 2018, 10:38 p.m.
    Status: Investigating
    Update: We're investigating an issue causing emails to send slowly.

Updates:

  • Time: Nov. 7, 2018, 11:41 p.m.
    Status: Resolved
    Update: We've confirmed that all emails sent during the outage have successfully sent.
  • Time: Nov. 7, 2018, 11:09 p.m.
    Status: Monitoring
    Update: A fix has been deployed. Emails will send successfully the next time Superhuman retries (usually 1-10 minutes). We will continue monitoring to ensure that all emails go out.
  • Time: Nov. 7, 2018, 10:39 p.m.
    Status: Investigating
    Update: We investigating an issue that is causing emails to send slowly. All emails are safely stored on your device, and will automatically send when the issue is resolved.

Updates:

  • Time: July 17, 2018, 7:58 p.m.
    Status: Resolved
    Update: The issue seems to be resolved. We'll be working with our load balancer provider to avoid incidents like this in the future.
  • Time: July 17, 2018, 7:25 p.m.
    Status: Investigating
    Update: We're investigating an issue where our load balancers are incorrectly reporting Superhuman as offline. Superhuman will continue to work, and emails will be sent when connectivity is resolved.

Updates:

  • Time: Aug. 3, 2018, 5:35 p.m.
    Status: Postmortem
    Update: We deployed a change to simplify the HTTP client that we used. Due to a difference in configuration in production vs. development and test, we did not catch that this would break in production. We've now updated the tests to run the code in a more production-like way to avoid this problem in future.
  • Time: Oct. 12, 2017, 10:06 p.m.
    Status: Resolved
    Update: All affected sends are now sent.
  • Time: Oct. 12, 2017, 10:04 p.m.
    Status: Identified
    Update: A bad deploy is causing some sends to fail when they shouldn't. We've rolled this back and are working to manually retry the failed sends.

Updates:

  • Time: Oct. 9, 2017, 11:04 p.m.
    Status: Resolved
    Update: https://mail.superhuman.com was serving expired SSL certificates for about 40 minutes on Monday morning. This has now been resolved and we've updated our SSL certificate renewal procedure to avoid a similar instance of this in the future.

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Frequently Asked Questions - Superhuman

Is there a Superhuman outage?
The current status of Superhuman is: Systems Active
Where can I find the official status page of Superhuman?
The official status page for Superhuman is here
How can I get notified if Superhuman is down or experiencing an outage?
To get notified of any status changes to Superhuman, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Superhuman every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Superhuman do?
A speedy email service that is enjoyable and hassle-free, saving you four hours of time each week.

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