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Is there an SYNAQ outage?

SYNAQ status: Systems Active

Last checked: 9 minutes ago

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SYNAQ outages and incidents

Outage and incident data over the last 30 days for SYNAQ.

There have been 0 outages or incidents for SYNAQ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SYNAQ

Outlogger tracks the status of these components for Xero:

SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active
Component Status
SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active

Latest SYNAQ outages and incidents.

View the latest incidents for SYNAQ and check for official updates:

Updates:

  • Time: March 2, 2020, 7:56 a.m.
    Status: Postmortem
    Update: Summary and Impact to Customers On Thursday 13 th February from 00:14am – Sunday 16 th February 23:14pm, SYNAQ Securemail experienced a service incident which affected the delivery of mail. The impact of the event was an intermittent delay of emails being sent out of the Securemail platform that were then being delivered back inbound to domains using the Securemail platform. ‌ Cause and Solution The root cause of this event was due the failure of a core switch, belonging to our hosting provider. The effect of the switch failure caused a variety of different issues within our Securemail environment, resulting in intermittent connection timeouts between the outbound and inbound Securemail servers. This meant that, for some emails, numerous delivery retries were required to ultimately complete delivery. In order to resolve this issue, the failed switch was replaced and SYNAQ engineers worked with Cisco to resolve the timeouts. After many hours of troubleshooting and numerous attempted solutions, the issue was resolved. Whilst we are aware of what initiated this issue, we are continuing to work with our hosting provider and Cisco to ascertain why this switch failure affected the Securemail environment in this way. ‌ Actions * We are continuing our investigations with our hosting provider and Cisco to establish why this switch failure affected the Securemail environment in this way. ‌ * New monitoring alerts have been built and implemented for early detection of this issue should it recur.
  • Time: Feb. 18, 2020, 6:28 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
  • Time: Feb. 17, 2020, 9:48 a.m.
    Status: Monitoring
    Update: Dear Clients, The SYNAQ Securemail outbound mail delays are no longer occurring and all mail is flowing optimally. We will continue to monitor the mail flow before a final resolution is sent.
  • Time: Feb. 14, 2020, 9:14 a.m.
    Status: Investigating
    Update: Dear Clients, Our engineers have identified the cause of the intermittent outbound email delays and are working with the upstream provider to resolve this issue as a matter of priority.
  • Time: Feb. 13, 2020, 12:44 p.m.
    Status: Investigating
    Update: Dear Clients, Our engineers are still investigating the SYNAQ Securemail intermittent outbound email delays. Please be assured that this matter is being treated as a matter of urgency and priority.
  • Time: Feb. 13, 2020, 11:39 a.m.
    Status: Investigating
    Update: Dear Client, SYNAQ Securemail is experiencing intermittent email delays when sending outbound through our platform. Engineers are attending and treating this as a matter of urgency.

Updates:

  • Time: March 2, 2020, 7:56 a.m.
    Status: Postmortem
    Update: Summary and Impact to Customers On Thursday 13 th February from 00:14am – Sunday 16 th February 23:14pm, SYNAQ Securemail experienced a service incident which affected the delivery of mail. The impact of the event was an intermittent delay of emails being sent out of the Securemail platform that were then being delivered back inbound to domains using the Securemail platform. ‌ Cause and Solution The root cause of this event was due the failure of a core switch, belonging to our hosting provider. The effect of the switch failure caused a variety of different issues within our Securemail environment, resulting in intermittent connection timeouts between the outbound and inbound Securemail servers. This meant that, for some emails, numerous delivery retries were required to ultimately complete delivery. In order to resolve this issue, the failed switch was replaced and SYNAQ engineers worked with Cisco to resolve the timeouts. After many hours of troubleshooting and numerous attempted solutions, the issue was resolved. Whilst we are aware of what initiated this issue, we are continuing to work with our hosting provider and Cisco to ascertain why this switch failure affected the Securemail environment in this way. ‌ Actions * We are continuing our investigations with our hosting provider and Cisco to establish why this switch failure affected the Securemail environment in this way. ‌ * New monitoring alerts have been built and implemented for early detection of this issue should it recur.
  • Time: Feb. 18, 2020, 6:28 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
  • Time: Feb. 17, 2020, 9:48 a.m.
    Status: Monitoring
    Update: Dear Clients, The SYNAQ Securemail outbound mail delays are no longer occurring and all mail is flowing optimally. We will continue to monitor the mail flow before a final resolution is sent.
  • Time: Feb. 14, 2020, 9:14 a.m.
    Status: Investigating
    Update: Dear Clients, Our engineers have identified the cause of the intermittent outbound email delays and are working with the upstream provider to resolve this issue as a matter of priority.
  • Time: Feb. 13, 2020, 12:44 p.m.
    Status: Investigating
    Update: Dear Clients, Our engineers are still investigating the SYNAQ Securemail intermittent outbound email delays. Please be assured that this matter is being treated as a matter of urgency and priority.
  • Time: Feb. 13, 2020, 11:39 a.m.
    Status: Investigating
    Update: Dear Client, SYNAQ Securemail is experiencing intermittent email delays when sending outbound through our platform. Engineers are attending and treating this as a matter of urgency.

Updates:

  • Time: Feb. 11, 2020, 12:28 p.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality
  • Time: Feb. 11, 2020, 12:03 p.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemaili is currently experiencing an issue where inbound mails are delayed. Engineers are investigating the issue as a matter of urgency.

Updates:

  • Time: Feb. 11, 2020, 12:28 p.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality
  • Time: Feb. 11, 2020, 12:03 p.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemaili is currently experiencing an issue where inbound mails are delayed. Engineers are investigating the issue as a matter of urgency.

Updates:

  • Time: Feb. 8, 2020, 9:21 a.m.
    Status: Resolved
    Update: Securemail services have been restored and are working as normal again.
  • Time: Feb. 8, 2020, 8:04 a.m.
    Status: Monitoring
    Update: Our platform has recovered and we currently monitoring.
  • Time: Feb. 8, 2020, 6:37 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemail is currently experiencing an outage on our platform. Engineers are investigating the outage as a matter of urgency.

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Frequently Asked Questions - SYNAQ

Is there a SYNAQ outage?
The current status of SYNAQ is: Systems Active
Where can I find the official status page of SYNAQ?
The official status page for SYNAQ is here
How can I get notified if SYNAQ is down or experiencing an outage?
To get notified of any status changes to SYNAQ, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SYNAQ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SYNAQ do?
SYNAQ offers flexible and reliable IT solutions for businesses of all sizes, empowering them to perform and compete at their best.

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