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Is there an SYNAQ outage?

SYNAQ status: Systems Active

Last checked: 8 minutes ago

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SYNAQ outages and incidents

Outage and incident data over the last 30 days for SYNAQ.

There have been 0 outages or incidents for SYNAQ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SYNAQ

Outlogger tracks the status of these components for Xero:

SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active
Component Status
SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active

Latest SYNAQ outages and incidents.

View the latest incidents for SYNAQ and check for official updates:

Updates:

  • Time: Feb. 8, 2020, 9:21 a.m.
    Status: Resolved
    Update: Securemail services have been restored and are working as normal again.
  • Time: Feb. 8, 2020, 8:04 a.m.
    Status: Monitoring
    Update: Our platform has recovered and we currently monitoring.
  • Time: Feb. 8, 2020, 6:37 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemail is currently experiencing an outage on our platform. Engineers are investigating the outage as a matter of urgency.

Updates:

  • Time: Jan. 22, 2020, 4:59 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
  • Time: Jan. 21, 2020, 9 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are continuing to work on a resolution. Please take note that this does not affect mail flow and is only affecting a subset of users archive access.
  • Time: Jan. 21, 2020, 6:29 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are working on a resolution.
  • Time: Jan. 21, 2020, 5:06 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue where certain users will be unable to access their archives. Engineers are investigating the issue as a matter of urgency.

Updates:

  • Time: Jan. 22, 2020, 4:59 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
  • Time: Jan. 21, 2020, 9 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are continuing to work on a resolution. Please take note that this does not affect mail flow and is only affecting a subset of users archive access.
  • Time: Jan. 21, 2020, 6:29 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are working on a resolution.
  • Time: Jan. 21, 2020, 5:06 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue where certain users will be unable to access their archives. Engineers are investigating the issue as a matter of urgency.

Updates:

  • Time: Jan. 20, 2020, 9:45 a.m.
    Status: Postmortem
    Update: Summary and Impact to Customers On Wednesday 15th January from 09:21am – 01:29pm, SYNAQ Securemail and Branding experienced a service incident which affected the branding of mail and access of the relevant user interfaces. The resultant impact of the event was that Clients were unable access both the Branding and Securemail user interfaces and mails were not being branded. Root Cause and Solution The root cause of this event was due to a hardware failure in user interface cluster and failover not taking place correctly. As a result, users were unable to access the user interfaces for Branding and Securemail to perform any administrative actions. In conjunction with this all outbound mails were not being branded. In order to resolve this issue, the affected hardware was replaced and all services were restored. There was a delay in information in the Securemail user interface quarantine as the backlog was processed. This backlog took about 3 hours to be fully caught up. Remediation Actions • A project is underway to improve the failover mechanisms should a hardware failover of this magnitude occur again. The work on this project will be completed before the end of January 2020.
  • Time: Jan. 15, 2020, 11:29 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail and branding issue has been resolved and the service has returned to optimal functionality.
  • Time: Jan. 15, 2020, 9:17 a.m.
    Status: Monitoring
    Update: Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail and branding issue and are monitoring the service stability. All User interfaces are available and mails are branding. Securemail quarantine backlog busy catching up.
  • Time: Jan. 15, 2020, 8:22 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Securemail and branding issue and are working on a resolution. Please take note that Emails are not currently being branded. Email flow is not affected.
  • Time: Jan. 15, 2020, 8:04 a.m.
    Status: Investigating
    Update: Dear Clients, Our engineers are still investigating the SYNAQ Securemail and branding issue. Please be assured that this matter is being treated as a top priority.
  • Time: Jan. 15, 2020, 7:21 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemail and branding is currently experiencing an issue where their user interfaces are not available. Engineers are investigating the issue as a matter of urgency.

Updates:

  • Time: Jan. 20, 2020, 9:45 a.m.
    Status: Postmortem
    Update: Summary and Impact to Customers On Wednesday 15th January from 09:21am – 01:29pm, SYNAQ Securemail and Branding experienced a service incident which affected the branding of mail and access of the relevant user interfaces. The resultant impact of the event was that Clients were unable access both the Branding and Securemail user interfaces and mails were not being branded. Root Cause and Solution The root cause of this event was due to a hardware failure in user interface cluster and failover not taking place correctly. As a result, users were unable to access the user interfaces for Branding and Securemail to perform any administrative actions. In conjunction with this all outbound mails were not being branded. In order to resolve this issue, the affected hardware was replaced and all services were restored. There was a delay in information in the Securemail user interface quarantine as the backlog was processed. This backlog took about 3 hours to be fully caught up. Remediation Actions • A project is underway to improve the failover mechanisms should a hardware failover of this magnitude occur again. The work on this project will be completed before the end of January 2020.
  • Time: Jan. 15, 2020, 11:29 a.m.
    Status: Resolved
    Update: Dear Clients, The SYNAQ Securemail and branding issue has been resolved and the service has returned to optimal functionality.
  • Time: Jan. 15, 2020, 9:17 a.m.
    Status: Monitoring
    Update: Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail and branding issue and are monitoring the service stability. All User interfaces are available and mails are branding. Securemail quarantine backlog busy catching up.
  • Time: Jan. 15, 2020, 8:22 a.m.
    Status: Identified
    Update: Dear Clients, Our engineers have identified the SYNAQ Securemail and branding issue and are working on a resolution. Please take note that Emails are not currently being branded. Email flow is not affected.
  • Time: Jan. 15, 2020, 8:04 a.m.
    Status: Investigating
    Update: Dear Clients, Our engineers are still investigating the SYNAQ Securemail and branding issue. Please be assured that this matter is being treated as a top priority.
  • Time: Jan. 15, 2020, 7:21 a.m.
    Status: Investigating
    Update: Dear Clients, SYNAQ Securemail and branding is currently experiencing an issue where their user interfaces are not available. Engineers are investigating the issue as a matter of urgency.

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Frequently Asked Questions - SYNAQ

Is there a SYNAQ outage?
The current status of SYNAQ is: Systems Active
Where can I find the official status page of SYNAQ?
The official status page for SYNAQ is here
How can I get notified if SYNAQ is down or experiencing an outage?
To get notified of any status changes to SYNAQ, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SYNAQ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SYNAQ do?
SYNAQ offers flexible and reliable IT solutions for businesses of all sizes, empowering them to perform and compete at their best.

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