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Is there an SYNAQ outage?

SYNAQ status: Systems Active

Last checked: a minute ago

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SYNAQ outages and incidents

Outage and incident data over the last 30 days for SYNAQ.

There have been 0 outages or incidents for SYNAQ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SYNAQ

Outlogger tracks the status of these components for Xero:

SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active
Component Status
SYNAQ Archive Active
SYNAQ Branding Active
SYNAQ Cloud Mail Active
SYNAQ Continuity Active
SYNAQ Q Portal Active
SYNAQ Securemail Active

Latest SYNAQ outages and incidents.

View the latest incidents for SYNAQ and check for official updates:

Updates:

  • Time: May 22, 2019, 6:03 a.m.
    Status: Resolved
    Update: Dear Clients, All admin UI functionality has been fully restored.
  • Time: May 21, 2019, 1:10 p.m.
    Status: Identified
    Update: Dear Clients, We that we are still working on a swift resolution to the incident. Please note that mail still remains unaffected.
  • Time: May 21, 2019, 6:48 a.m.
    Status: Identified
    Update: Dear Clients, Please note we have identified the issue and the engineers are working on the resolution.
  • Time: May 21, 2019, 6:15 a.m.
    Status: Investigating
    Update: Dear Clients, The Securemail admin portal is currently experiencing degraded performance and mail release function will be slower than usual. Please note mail flow is not affected by this incident.

Updates:

  • Time: May 22, 2019, 6:03 a.m.
    Status: Resolved
    Update: Dear Clients, All admin UI functionality has been fully restored.
  • Time: May 21, 2019, 1:10 p.m.
    Status: Identified
    Update: Dear Clients, We that we are still working on a swift resolution to the incident. Please note that mail still remains unaffected.
  • Time: May 21, 2019, 6:48 a.m.
    Status: Identified
    Update: Dear Clients, Please note we have identified the issue and the engineers are working on the resolution.
  • Time: May 21, 2019, 6:15 a.m.
    Status: Investigating
    Update: Dear Clients, The Securemail admin portal is currently experiencing degraded performance and mail release function will be slower than usual. Please note mail flow is not affected by this incident.

Updates:

  • Time: May 9, 2019, 9:15 a.m.
    Status: Resolved
    Update: Mail flow is normal and the processing of the mail backlog is completed. Securemail is fully restored.
  • Time: May 9, 2019, 8:31 a.m.
    Status: Monitoring
    Update: New mail flow is now optimal with a full catch up of backlog mail in 45 minutes.
  • Time: May 9, 2019, 8:30 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 9, 2019, 7:34 a.m.
    Status: Monitoring
    Update: Dear Clients Latent Notification - Email delays were experienced from 2am - 6am for incoming mails during that period. The issue has been resolved and clients can expect a mail delay of up to 2 hours whilst the system works through the backlog of mails.

Updates:

  • Time: May 9, 2019, 9:15 a.m.
    Status: Resolved
    Update: Mail flow is normal and the processing of the mail backlog is completed. Securemail is fully restored.
  • Time: May 9, 2019, 8:31 a.m.
    Status: Monitoring
    Update: New mail flow is now optimal with a full catch up of backlog mail in 45 minutes.
  • Time: May 9, 2019, 8:30 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 9, 2019, 7:34 a.m.
    Status: Monitoring
    Update: Dear Clients Latent Notification - Email delays were experienced from 2am - 6am for incoming mails during that period. The issue has been resolved and clients can expect a mail delay of up to 2 hours whilst the system works through the backlog of mails.

Updates:

  • Time: April 16, 2019, 9:25 a.m.
    Status: Postmortem
    Update: Summary and Impact to Customers On Wednesday the 3rd April from 12:49pm to 16:58, SYNAQ Cloud Mail experienced a service incident. The resultant impact of the event was the intermittent mailbox access and mail sending and receiving delays. Root Cause and Solution The root cause of this event was due to a lack of communication between a cluster VMHost and its backing storage. This caused the inability for users to authenticate against stores and archive servers that were operating on the affected host. As a result, Clients experienced intermittent mailbox access and mail delivery issues. In order to resolve this incident, the affected VMHost was rebooted to re-establish communication with the backing storage, so that mailbox access and delivery could function as per normal. Remediation Actions • Improve our monitoring process to include this unique scenario, to prevent it from recurring in the future.
  • Time: April 3, 2019, 2:58 p.m.
    Status: Resolved
    Update: The Cloud Mail incident has been fully restored and all mail and archive services are fully functional.
  • Time: April 3, 2019, 2:11 p.m.
    Status: Identified
    Update: Dear Clients. Whilst mail flow and mail access is completely restored, engineers are continuing to work on the archive access resolution as a matter of urgency.
  • Time: April 3, 2019, 12:16 p.m.
    Status: Identified
    Update: Dear Clients. The Cloud Mail platform authentication and mail delay issue has been restored. Certain users, however, may still experience an issue accessing their archives. Engineers are continuing to work on the archive access resolution.
  • Time: April 3, 2019, 11:30 a.m.
    Status: Identified
    Update: Dear Clients. The Cloud Mail platform issue has been identified and engineers are urgently working on the issue resolution.
  • Time: April 3, 2019, 10:49 a.m.
    Status: Investigating
    Update: Dear Clients, we are currently experiencing a major outage on the Cloud Mail platform with intermittent login capability and mail sending delays. Engineers are investigating this issue as a matter of urgency.

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Frequently Asked Questions - SYNAQ

Is there a SYNAQ outage?
The current status of SYNAQ is: Systems Active
Where can I find the official status page of SYNAQ?
The official status page for SYNAQ is here
How can I get notified if SYNAQ is down or experiencing an outage?
To get notified of any status changes to SYNAQ, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SYNAQ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SYNAQ do?
SYNAQ offers flexible and reliable IT solutions for businesses of all sizes, empowering them to perform and compete at their best.

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