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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 3 minutes ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 2 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: Aug. 13, 2021, 1:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 12, 2021, 6:34 a.m.
    Status: Monitoring
    Update: MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
  • Time: Aug. 5, 2021, 5:57 a.m.
    Status: Identified
    Update: We're aware of an issue preventing syncing data from Synergy to MYOB. This issue relates to a change in MYOBs API, and is with the MYOB API development team for high priority resolution. We'll continue to update you on any developments, and you can also visit https://status.myob.com/incidents/299433 for more information

Updates:

  • Time: Aug. 13, 2021, 1:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 12, 2021, 6:34 a.m.
    Status: Monitoring
    Update: MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
  • Time: Aug. 5, 2021, 5:57 a.m.
    Status: Identified
    Update: We're aware of an issue preventing syncing data from Synergy to MYOB. This issue relates to a change in MYOBs API, and is with the MYOB API development team for high priority resolution. We'll continue to update you on any developments, and you can also visit https://status.myob.com/incidents/299433 for more information

Updates:

  • Time: Aug. 3, 2021, 7:07 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Aug. 3, 2021, 3:01 a.m.
    Status: Monitoring
    Update: MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
  • Time: Aug. 3, 2021, 2:58 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 2, 2021, 11:52 p.m.
    Status: Monitoring
    Update: We're aware of an issue with MYOB's API that is intermittently preventing customers from syncing between Synergy and MYOB. We've escalated the problem to MYOB for them to fix or roll back their most recent release changes. At this stage, we don't have an ETA for resolution, but we're treating it as a critical priority to resolve. We'll update you when we have any new information. For the latest information surrounding this issue, you can visit - https://status.myob.com/incidents/298374

Updates:

  • Time: Aug. 3, 2021, 7:07 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Aug. 3, 2021, 3:01 a.m.
    Status: Monitoring
    Update: MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
  • Time: Aug. 3, 2021, 2:58 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 2, 2021, 11:52 p.m.
    Status: Monitoring
    Update: We're aware of an issue with MYOB's API that is intermittently preventing customers from syncing between Synergy and MYOB. We've escalated the problem to MYOB for them to fix or roll back their most recent release changes. At this stage, we don't have an ETA for resolution, but we're treating it as a critical priority to resolve. We'll update you when we have any new information. For the latest information surrounding this issue, you can visit - https://status.myob.com/incidents/298374

Updates:

  • Time: March 25, 2021, 5:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 23, 2021, 1:39 a.m.
    Status: Monitoring
    Update: We're aware of a small number of projects showing an incorrect value for 'Agreed Fee' and 'Project Net Invoiced ex Tax'. This issue only affects the number presented, and has not corrupted your data. We have resolved this issue via a script, which will take most of the day (23/03/2021) to resolve. Please let us know if you have any remaining issues on 24/03/2021

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
How can I get notified if Total Synergy is down or experiencing an outage?
To get notified of any status changes to Total Synergy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Total Synergy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here