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Is there an SynergySuite outage?

SynergySuite status: Systems Active

Last checked: 6 minutes ago

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SynergySuite outages and incidents

Outage and incident data over the last 30 days for SynergySuite.

There have been 0 outages or incidents for SynergySuite in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SynergySuite

Outlogger tracks the status of these components for Xero:

Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active
Component Status
Data Services Active
EDI Active
Mobile Applications Active
POS Integrations Active
Tableau Active
Web Interface Active

Latest SynergySuite outages and incidents.

View the latest incidents for SynergySuite and check for official updates:

Updates:

  • Time: Nov. 4, 2023, 10:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 3, 2023, 2:40 p.m.
    Status: Monitoring
    Update: The latency between datastores has returned to normal and the team is working on refreshing affected tableau extracts
  • Time: Nov. 3, 2023, 9:50 a.m.
    Status: Monitoring
    Update: Delayed loading of data into the Tableau reporting portal has been identified. A configuration change has been applied to help with this but it may take several hours for the sales line data to fully catch up. This only affects datasources which rely on the POS Read Details data.

Updates:

  • Time: Sept. 20, 2023, 1:12 p.m.
    Status: Resolved
    Update: The service has been restored. We will continue to monitor it's health
  • Time: Sept. 20, 2023, 1:07 p.m.
    Status: Identified
    Update: Tableau service is currently degraded. We are working on restoring full service as soon as possible

Updates:

  • Time: Aug. 14, 2023, 1:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 12, 2023, 1:58 p.m.
    Status: Investigating
    Update: We are currently investigating performance issues in the SynergySuite platform

Updates:

  • Time: Aug. 8, 2023, 12:14 p.m.
    Status: Resolved
    Update: All latencies have been cleared and the data warehouse operating normally
  • Time: Aug. 8, 2023, 9:57 a.m.
    Status: Identified
    Update: The majority of tables are now up to date. The remaining tables with latency are larger but are in the process of catching up
  • Time: Aug. 8, 2023, 8:40 a.m.
    Status: Identified
    Update: Some tableau datasources are experiencing high latency loading data from our data warehouse. We are working to resolve this latency through the reloading of data into the warehouse. The process may take several hours to fully complete for some of the largest tables

Updates:

  • Time: June 17, 2023, 6:07 p.m.
    Status: Resolved
    Update: The backlog has been cleared and all outstanding summaries have been generate
  • Time: June 17, 2023, 3:47 p.m.
    Status: Monitoring
    Update: There is currently a delay in daily summary completion, extra resources have been deployed and all data will be available soon.

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Frequently Asked Questions - SynergySuite

Is there a SynergySuite outage?
The current status of SynergySuite is: Systems Active
Where can I find the official status page of SynergySuite?
The official status page for SynergySuite is here
How can I get notified if SynergySuite is down or experiencing an outage?
To get notified of any status changes to SynergySuite, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SynergySuite every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SynergySuite do?
SynergySuite's cloud-based software enables efficient management of back-of-house operations, including inventory, purchasing, employee scheduling, and more, accessible via mobile devices.

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