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Outage and incident data over the last 30 days for Teem.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API | Active |
Authentication (SSO) | Active |
Datadog Events | Active |
EventBoard | Active |
Exchange Sync | Active |
Google Apps Calendar | Active |
LobbyConnect | Active |
Mandrill US East | Active |
Mandrill US West | Active |
Mobile Data | Active |
Phone System | Active |
Support Articles | Active |
Web Interface | Active |
View the latest incidents for Teem and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: July 15, 2020, 2:55 p.m.
Description: This incident has been resolved. Teem has been monitoring performance for several hours and will now close this incident. At approximately 10:45 MDT internal systems began detecting an anomaly affecting the API. Triage began and the issue escalated over the next hour. Customers may have experienced intermittent access to the platform (devices, mobile and plugins) until 2:30 MDT when a temporary patch was deployed. Work continued to correct the root cause (a caching system that became unavailable cascaded to the web server pools causing them to drop offline, until the system was restored/rebuilt fully early this morning) through the monitoring period. All systems have been operational since approximately 2:30 MDT and full remediation work has been completed. Additional information on this incident will be provided at the completion of Teem's internal review process.
Status: Resolved
Impact: Critical | Started At: April 14, 2020, 6:30 a.m.
Description: After a period of system monitoring to ensure proper function Teem has resolved this incident. At approximately 1310 MT a disk storage limit failure occurred on the backup system for the primary database systems. Once identified additional capacity was added and and affected components restarted returning systems to full service by 1345 MT. Additional monitoring and alerting for the offending system has been added to help remediate such failures moving forward.
Status: Resolved
Impact: Critical | Started At: Feb. 19, 2020, 8:44 p.m.
Description: On Jan 25 at approximately 0530 MT a failing maintenance and backup process began causing back-pressure up the replication line of Teem databases. This in turn caused normal and overflow disk space to be filled and eventually led to a primary database becoming unavailable and the service disruption that followed. The failing process was identified and corrected, the blockage released and the systems were brought back online at 1020 MT.
Status: Postmortem
Impact: Critical | Started At: Jan. 25, 2020, 4:07 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Maintenance | Started At: Jan. 10, 2020, 8:54 a.m.
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