Is there an Teem outage?

Teem status: Systems Active

Last checked: 7 minutes ago

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Teem outages and incidents

Outage and incident data over the last 30 days for Teem.

There have been 0 outages or incidents for Teem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Teem

Outlogger tracks the status of these components for Xero:

API Active
Authentication (SSO) Active
Datadog Events Active
EventBoard Active
Exchange Sync Active
Google Apps Calendar Active
LobbyConnect Active
Mandrill US East Active
Mandrill US West Active
Mobile Data Active
Phone System Active
Support Articles Active
Web Interface Active
Component Status
API Active
Authentication (SSO) Active
Datadog Events Active
EventBoard Active
Exchange Sync Active
Google Apps Calendar Active
LobbyConnect Active
Mandrill US East Active
Mandrill US West Active
Mobile Data Active
Phone System Active
Support Articles Active
Web Interface Active

Latest Teem outages and incidents.

View the latest incidents for Teem and check for official updates:

Updates:

  • Time: Jan. 12, 2020, 8:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 10, 2020, 5:05 p.m.
    Status: Monitoring
    Update: We are continuing to monitor through the rest of the day. During the scheduled maintenance there was a recurrence of the activation issue for a time. Currently activations are working normally.
  • Time: Jan. 10, 2020, 12:30 a.m.
    Status: Monitoring
    Update: The hotfix has been released, and early reports and testing show that the issues are resolved. We will continue monitoring this evening.
  • Time: Jan. 9, 2020, 7:06 p.m.
    Status: Identified
    Update: The hotfix will be pushed this evening. We will update this page when it's been released.
  • Time: Jan. 9, 2020, 3:35 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and are finalizing when the fix will be released. Next update by 1pm MT/ 3pm ET.
  • Time: Jan. 8, 2020, 11:03 p.m.
    Status: Investigating
    Update: Teem has received reports that some customers are unable to deploy and activate additional EventBoard or LobbyConnect devices. Investigation is currently underway.

Updates:

  • Time: Jan. 28, 2020, 9:25 p.m.
    Status: Postmortem
    Update: On 6 January, as usage of Teem services increased for the day, there was an increase of duplication errors on our database. This increase caused a delay in replication, which in turn caused a greater number of duplication errors. This negative feed forward mechanism caused a degraded site performance. Reduced load on the database by scaling down our service instances allowed the replication to catch up, and remain health. Going forward, there will be database maintenance on the specific tables that exhibit these issues to guard against this in the future.
  • Time: Jan. 6, 2020, 11:01 p.m.
    Status: Resolved
    Update: Performance continues to be normal. This incident is now resolved.
  • Time: Jan. 6, 2020, 8:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and all services are working as normal. We will monitor through the rest of the day. Next update will be by 5:00pm MT/7:00pm ET
  • Time: Jan. 6, 2020, 7:45 p.m.
    Status: Investigating
    Update: We’re currently seeing loading issues with app.teem.com and related services such as activating devices and signing into the mobile app. Our team is working to identify the root cause and implement a solution. Next update will be by 3:00pm MT/6:00pm ET

Updates:

  • Time: Feb. 7, 2020, 11:56 p.m.
    Status: Postmortem
    Update: On December 16th the Teem platform received a large spike in traffic from Google Calendar provider which ultimately created a large backlog of asynchronous platform jobs. The systems over balanced these jobs causing heavy load on the database. Tuning the asynchronous capacity for the related workloads helped clear the backlog and prevent further issues. Additional database maintenance was performed in late January to further reduce the possibility of recurrence.
  • Time: Dec. 16, 2019, 3:55 p.m.
    Status: Resolved
    Update: After monitoring throughout the weekend this incident has been resolved
  • Time: Dec. 13, 2019, 6:22 p.m.
    Status: Monitoring
    Update: Performance has been normal for app.teem.com, EventBoard, LobbyConnect and all other apps/services since the last update. Teem has released an update to help prevent degraded performance in this scenario in the future and will continue to monitor throughout the day, at which time we will resolve the incident.
  • Time: Dec. 12, 2019, 7:38 p.m.
    Status: Identified
    Update: Performance has been normal for app.teem.com, EventBoard, LobbyConnect and all other apps/services since the last update. Teem is preparing an update to handling and processing systems (currently in testing) and will deploy when complete. Next update will be as status changes or tomorrow by 9am MT/11am ET
  • Time: Dec. 11, 2019, 4:25 p.m.
    Status: Identified
    Update: Performance has been normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services since the last update. Teem has identified an abnormal spike in change notifications for certain calendar providers and is in the process of updating handling and processing systems to account for the change in behavior. Next update will be as status changes or tomorrow by 9am MT/11am ET
  • Time: Dec. 11, 2019, 12:41 a.m.
    Status: Investigating
    Update: Performance has returned to normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services are also fully functional. The investigation actively continues and is focused on finding and addressing the reason for the increased load yesterday and today. Next update will be tomorrow by 9am MT/11am ET
  • Time: Dec. 10, 2019, 9:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate the increased load on the system and its cause. Performance continues to be impacted with extended periods of slowness or failing to load applications. Next update will be by 6pm MT/8pm ET
  • Time: Dec. 10, 2019, 7:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate the cause of the increased load on our systems. Performance continues to be impacted with extended periods of slowness or failing to load applications. Next update: 3pm MT/5pm ET
  • Time: Dec. 10, 2019, 5:19 p.m.
    Status: Investigating
    Update: We’re currently experiencing a recurrence of the service disruption, with reports of loading slowness with app.teem.com, EventBoard, LobbyConnect, as well as other services such as device registrations. Our team is actively investigating. Next update will be by 12:30pm MT/2:30pm ET
  • Time: Dec. 10, 2019, 3:52 p.m.
    Status: Monitoring
    Update: Performance remains normal. We have made adjustments to our back-end systems and are continuing to monitor the results through the day. Next update today by 4pm MT/6pm ET
  • Time: Dec. 10, 2019, 1 a.m.
    Status: Monitoring
    Update: Performance has returned to normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services are also fully functional. We have not identified the root cause yet, but are continuing to investigate and monitor. Next update will be tomorrow by 9am MT/11am ET
  • Time: Dec. 9, 2019, 11:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate the cause of the issue. The system is catching back up and performance is gradually improving Next update will be by 7pm MT/9pm ET
  • Time: Dec. 9, 2019, 9:39 p.m.
    Status: Investigating
    Update: We’re currently experiencing a service disruption with reports of loading issues with app.teem.com, EventBoard, and LobbyConnect. Our team is working to identify the root cause and implement a solution. Next update will be by 4:30pm MT/6:30pm ET

Updates:

  • Time: Dec. 5, 2019, 7:22 p.m.
    Status: Resolved
    Update: The issue has been resolved. Microsoft recently rotated their public certificate for their Office365 token authentication. The Teem cache of this key was not updated correctly at rotation which in turn caused login attempts from add-in users in O365 configurations to fail. The problematic cache was cleared earlier today and any affected O365+Outlook add-in clients should now be able to access the platform successfully. Additional updates to insure that certificate rotations pose no further problems is underway and will be released in the coming weeks.
  • Time: Dec. 5, 2019, 5:10 p.m.
    Status: Monitoring
    Update: A potential fix has been implemented and Teem is currently monitoring the results
  • Time: Dec. 5, 2019, 3:37 p.m.
    Status: Investigating
    Update: Teem is continuing to research the issue and is pursuing multiple lines of investigation. Additional updates to follow as progress is made.
  • Time: Dec. 4, 2019, 9:55 p.m.
    Status: Investigating
    Update: Teem has received reports that some Outlook users are receiving an error when logging in via the add-in (both native and web) reading: "Unfortunately, we were unable to associate your external account with Teem. Contact your administrator for help. Invalid Token" Teem is currently investigating the problem and will provide updates when available.

Updates:

  • Time: Nov. 26, 2019, 3:27 p.m.
    Status: Resolved
    Update: This incident has been resolved. All systems continue to work as expected.
  • Time: Nov. 25, 2019, 6:53 a.m.
    Status: Monitoring
    Update: The maintenance has been completed, and all systems are normal. We will continue monitoring through the day. Next update: Monday by 5pm MT/7pm ET
  • Time: Nov. 23, 2019, 1:11 a.m.
    Status: Identified
    Update: We are seeing improved load times on app.teem.com and devices are able to activate intermittently. We have identified a hardware related issue that appears to be contributing to the remaining latency. A maintenance window has been scheduled for Sunday, 8pm-12am MT, as shown on the status page, to address this. Next update will be Monday by 12:30am MT/2:30am ET
  • Time: Nov. 22, 2019, 11:47 p.m.
    Status: Monitoring
    Update: We are seeing improvements in performance, and are continuing to monitor. Next update: 7pm MT/9pm ET
  • Time: Nov. 22, 2019, 10:23 p.m.
    Status: Monitoring
    Update: The hot fix has been implemented, and we are currently monitoring the results. Next update: 5pm MT/7pm ET
  • Time: Nov. 22, 2019, 8:49 p.m.
    Status: Identified
    Update: We believe we have identified the root cause. We are implementing a hot fix, and will release it in the next 1-2 hours. Next update will be by 4pm MT/6pm ET
  • Time: Nov. 22, 2019, 6:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate the root cause of the disruptions. We will update again at the latest by 2PM MT/4PM ET.
  • Time: Nov. 22, 2019, 5:49 p.m.
    Status: Investigating
    Update: We are receiving reports that several services are failing to load, or taking longer than normal. These services include but are not limited to: app.teem.com, activating devices, and LobbyConnect. We're currently investigating the cause. Next update will be at Noon MT/2pm ET

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Frequently Asked Questions - Teem

Is there a Teem outage?
The current status of Teem is: Systems Active
Where can I find the official status page of Teem?
The official status page for Teem is here
How can I get notified if Teem is down or experiencing an outage?
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What does Teem do?
Improve workplace strategy with a tailored experience for employees. Request a free demo to see the benefits firsthand.

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