Is there an Teem outage?

Teem status: Systems Active

Last checked: 3 minutes ago

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Teem outages and incidents

Outage and incident data over the last 30 days for Teem.

There have been 0 outages or incidents for Teem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Teem

Outlogger tracks the status of these components for Xero:

API Active
Authentication (SSO) Active
Datadog Events Active
EventBoard Active
Exchange Sync Active
Google Apps Calendar Active
LobbyConnect Active
Mandrill US East Active
Mandrill US West Active
Mobile Data Active
Phone System Active
Support Articles Active
Web Interface Active
Component Status
API Active
Authentication (SSO) Active
Datadog Events Active
EventBoard Active
Exchange Sync Active
Google Apps Calendar Active
LobbyConnect Active
Mandrill US East Active
Mandrill US West Active
Mobile Data Active
Phone System Active
Support Articles Active
Web Interface Active

Latest Teem outages and incidents.

View the latest incidents for Teem and check for official updates:

Updates:

  • Time: Nov. 11, 2019, 7:44 p.m.
    Status: Postmortem
    Update: On the evening of Thursday, 7th of November, Teem conducted a routine code release. In this release, one of our dependent packages was updated as we continue to move to Python 3 compatibility. In addition to the package update, SAML application code was updated to appropriately use the upgraded packages. Early in the morning of 8th of November, a separate issue was found with the release put out hours before. In accordance with our process the release was reverted to last known good state. This caused the SAML specific sections of the application to no longer be compatible with the underlying dependent packages. Throughout the 8th of November the code release was altered to remove the issue noted above, and in the afternoon of the 8th was redeployed, placing the SAML application code changes back in place.
  • Time: Nov. 8, 2019, 11:05 p.m.
    Status: Resolved
    Update: The SAML SSO authentication issue has been resolved. We apologize for the inconvenience this caused.
  • Time: Nov. 8, 2019, 9:03 p.m.
    Status: Identified
    Update: We have identified an issue with authentication to Teem systems. Customers attempting to login through SAML SSO are receiving a 500 error. Customers using basic authentication (username/password), Google login, or Office365 login are not affected by this issue. We are working to resolve this problem and we hope to have a fix out later today. Next Update: 5PM MT/7PM ET

Updates:

  • Time: Nov. 11, 2019, 7:36 p.m.
    Status: Postmortem
    Update: On the evening of Thursday, 7th of November, Teem conducted a routine code release. In this release, an optimization with Google Calendar syncing was introduced, that is designed to reduce the overall load on Teem servers as well as limit the number of API requests made to Google during calendar sync. These changes worked as anticipated, and gave us the expected improvements, handing a smaller event set to other areas of our application for storage. That limited event set however caused the storage phase to delete already retrieved events, making the calendar seem blank. Because the sync and storage both completed, no errors were raised or tests failed. Early in the morning of 8th of November, due to this unexpected behavior, Teem reverted the release that had happened hours before, going back to the previous known good state, and then removed the above mentioned changes before rolling code forward again on the afternoon of the 8th of November. Going forward, further changes will be made to the storage phase of calendar syncing to appropriately handle the conditions outlined above. In addition the testing surrounding this area of the application will be increased.
  • Time: Nov. 8, 2019, 7:46 a.m.
    Status: Resolved
    Update: The issue is resolved. We have rolled back code changes made earlier this evening. After rolling back the changes, we confirmed Google calendar events have began saving on devices/tablets as normal. If you continue to see any issue, please open a Support ticket.
  • Time: Nov. 8, 2019, 6:59 a.m.
    Status: Investigating
    Update: We are seeing that Google calendar events are not saving on user devices/tablets. This appears to be affecting all Google calendar events. We are in early stages of investigating the issue. Next update: 1AM MT/3AM ET

Updates:

  • Time: Nov. 8, 2019, 7:55 a.m.
    Status: Resolved
    Update: This incident has been resolved. The app has been verified by Google, and the "This app isn't verified" page no longer appears. It is important to note this issue was unrelated to the Google Calendar events syncing issue from earlier this evening.
  • Time: Nov. 7, 2019, 6:50 p.m.
    Status: Monitoring
    Update: We are continuing to work with Google to have the "This app isn't verified" screen removed. Users can continue using the workaround by clicking the "advanced" link at the bottom of the error screen page. Next Update will be tomorrow, November 8 by 3pm MT/5PM ET.
  • Time: Nov. 7, 2019, 4:22 p.m.
    Status: Investigating
    Update: There is a google oauth problem that is causing users to see "This app isn't verified" when trying to add a google account for calendar or user sync, or when signing in via Google SSO. There is a workaround: Users can move forward on the error screen by clicking the "advanced" link at the bottom of the page. We are actively working with Google on addressing this issue. Next update: 1PM MT/3PM ET

Updates:

  • Time: Oct. 28, 2019, 9:04 p.m.
    Status: Resolved
    Update: This issue has been resolved. The phone systems are up again and fully functional. We apologize for the inconvenience.
  • Time: Oct. 28, 2019, 8:40 p.m.
    Status: Identified
    Update: Teem's phone system is currently down. This is affecting both inbound and outbound calls. We are working with our provider. If you need to contact Support, please e-mail [email protected], or open a chat. Next Update: 7PM MT/9PM ET

Updates:

  • Time: Oct. 21, 2019, 9:09 p.m.
    Status: Resolved
    Update: The issue is confirmed resolved in Eventboard iOS v2.10.7. We’re sorry for the inconvenience this caused. If you have any further questions, please open a Support ticket.
  • Time: Oct. 18, 2019, 4:11 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 18, 2019, 4:11 p.m.
    Status: Monitoring
    Update: Eventboard v 2.10.7 is now available in the App Store and corrects both issues. Teem will continue to monitor results throughout the day.
  • Time: Oct. 17, 2019, 8:12 p.m.
    Status: Identified
    Update: The issue has been identified and an update created. Once testing and approval by Apple complete v2.10.7 will be made available.
  • Time: Oct. 17, 2019, 12:15 a.m.
    Status: Investigating
    Update: Teem is continuing to investigate the issues. Additional updates will follow as progress is made Next update: As progress is made
  • Time: Oct. 16, 2019, 9:03 p.m.
    Status: Investigating
    Update: We are again seeing the issue on Eventboard where once an event check-in time expires, two things occur: 1. the device does not release the room 2. once the counter reaches zero, it will start to count up rather than down. This affects devices running iOS and Eventboard versions 2.10.4 and 2.10.6. This does not affect Android. Our team is working to identify the root cause and implement a solution. Next Update: 7 PM MT/9 PM ET

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Frequently Asked Questions - Teem

Is there a Teem outage?
The current status of Teem is: Systems Active
Where can I find the official status page of Teem?
The official status page for Teem is here
How can I get notified if Teem is down or experiencing an outage?
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What does Teem do?
Improve workplace strategy with a tailored experience for employees. Request a free demo to see the benefits firsthand.

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