Is there an Trackunit outage?

Trackunit status: Systems Active

Last checked: 8 minutes ago

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Trackunit outages and incidents

Outage and incident data over the last 30 days for Trackunit.

There have been 11 outages or incidents for Trackunit in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Trackunit

Outlogger tracks the status of these components for Xero:

GSM Service Provider Active
Manager Classic Active
Onei3 Active
SCOM View Active
Streaming API Active
Trackunit API Active
Trackunit Community Active
Trackunit Go Active
Trackunit Help Center Active
Trackunit Manager Active
Trackunit On Active
Trackunit Raw Active
Trackunit Verify Active
Trackunit Website Active
Trackunit Security Advisories Active
Component Status
GSM Service Provider Active
Manager Classic Active
Onei3 Active
SCOM View Active
Streaming API Active
Trackunit API Active
Trackunit Community Active
Trackunit Go Active
Trackunit Help Center Active
Trackunit Manager Active
Trackunit On Active
Trackunit Raw Active
Trackunit Verify Active
Trackunit Website Active
Active
Trackunit Security Advisories Active

Latest Trackunit outages and incidents.

View the latest incidents for Trackunit and check for official updates:

Updates:

  • Time: March 14, 2024, 8:24 a.m.
    Status: Resolved
    Update: All services are now back to normal. Streaming API delay has also recovered.
  • Time: March 14, 2024, 8:21 a.m.
    Status: Monitoring
    Update: We are currently having a delay more around 10 minutes for streaming API. We expect this to resolve shortly.
  • Time: March 14, 2024, 8:15 a.m.
    Status: Monitoring
    Update: We have implemented a fix, and are starting to see recovery. We expect to be fully recovered in 10 minutes,
  • Time: March 14, 2024, 8:14 a.m.
    Status: Investigating
    Update: We are currently experiencing a incident that is causing API's and manager to be unavailable

Updates:

  • Time: March 11, 2024, 10:16 p.m.
    Status: Resolved
    Update: Main data streams are caught up with some exception like alerts catching up in the next 30min to 1h.
  • Time: March 11, 2024, 7:46 p.m.
    Status: Monitoring
    Update: We are still observing delays of ~1-1.5h. The system continues to catch up and we expect this to recovery with more ease in the next few hours.
  • Time: March 11, 2024, 5:32 p.m.
    Status: Monitoring
    Update: We recently implemented a system change which resulted in slower then expected data processing times for M series devices. As a result, we observed on Monday the 11th data delays of up to 3h. We reverted the changes and see the system catching back up. We will update on the recovery state asap.

Updates:

  • Time: March 5, 2024, 4:01 p.m.
    Status: Resolved
    Update: The Support ticketing systems are operating normally again but with longer than usual reply times due to a backlog buildup.
  • Time: March 5, 2024, 1:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 5, 2024, 1:13 p.m.
    Status: Identified
    Update: Currently our Support ticketing system and Help Center is not operational. Please reach out to us via phone for urgent matters. Find our phone numbers at https://trackunit.com/about/contact/, or post on https://community.trackunit.com/ which we will monitor until the Support platform is operational again.

Updates:

  • Time: March 4, 2024, 3:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 4, 2024, 12:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 4, 2024, 11:21 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 4, 2024, 9:50 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 1, 2024, 6:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 1, 2024, 5:49 p.m.
    Status: Monitoring
    Update: We are experiencing data delays in Classic due to a database infrastructure issue. The job is catching up and we expect it to be caught up in 10 minutes.

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Frequently Asked Questions - Trackunit

Is there a Trackunit outage?
The current status of Trackunit is: Systems Active
Where can I find the official status page of Trackunit?
The official status page for Trackunit is here
How can I get notified if Trackunit is down or experiencing an outage?
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