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Is there an TrueLearn outage?

TrueLearn status: Systems Active

Last checked: 6 minutes ago

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TrueLearn outages and incidents

Outage and incident data over the last 30 days for TrueLearn.

There have been 2 outages or incidents for TrueLearn in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for TrueLearn

Outlogger tracks the status of these components for Xero:

Faculty/Admin Portal Active
Member/Learner Portal Active
Mobile App Active
Website and Store Active
Component Status
Faculty/Admin Portal Active
Member/Learner Portal Active
Mobile App Active
Website and Store Active

Latest TrueLearn outages and incidents.

View the latest incidents for TrueLearn and check for official updates:

Updates:

  • Time: Nov. 23, 2022, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 23, 2022, 11:07 p.m.
    Status: Identified
    Update: Issue has been resolved.
  • Time: Nov. 23, 2022, 6 p.m.
    Status: Identified
    Update: Our database provider is experiencing a server outage and are working to correct the problem. This impacts the Performance Dashboard as well as the Reports section of the TrueLearn portal. We'll continue to post updates as we learn more.
  • Time: Nov. 23, 2022, 5:27 p.m.
    Status: Identified
    Update: An issue has been identified with Faculty Portal loading data. Users may experience system unavailability during this time. We will update status as we learn more.

Updates:

  • Time: June 16, 2022, 5:57 p.m.
    Status: Resolved
    Update: We have fixed the issue, all functionality is restored.
  • Time: June 16, 2022, 5:25 p.m.
    Status: Investigating
    Update: We are still working on resolving the issue. Will provide updates as progress is made.
  • Time: June 16, 2022, 4:50 p.m.
    Status: Investigating
    Update: We are still working on resolving the issue. Will provide updates as progress is made.
  • Time: June 16, 2022, 4:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 16, 2022, 4 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 16, 2022, 3:41 p.m.
    Status: Investigating
    Update: Some users are experiencing issues with the message "Server Error in '/' Application". We are currently investigating the issue and will resolve as soon as we find the root cause.

Updates:

  • Time: June 10, 2022, 11:45 a.m.
    Status: Resolved
    Update: The incident has been resolved. Regular release process is underway.
  • Time: June 10, 2022, 11:27 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the authentication service during our planned release. The release will take longer than expected, updates will follow as we discover the root cause.

Updates:

  • Time: Nov. 13, 2020, 7:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2020, 9:54 p.m.
    Status: Monitoring
    Update: Users may experience a disruption in the platform between the hours of 3am to 6am EST. Our team is currently monitoring the situation. We appreciate your patience. Please reach out to TL Support if you have questions or need assistance: [email protected].

Updates:

  • Time: Nov. 12, 2020, 9:49 p.m.
    Status: Resolved
    Update: Users may have experienced disruption in utilizing the platform. Specifically, users have reported not being able to create tests or save information.

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Frequently Asked Questions - TrueLearn

Is there a TrueLearn outage?
The current status of TrueLearn is: Systems Active
Where can I find the official status page of TrueLearn?
The official status page for TrueLearn is here
How can I get notified if TrueLearn is down or experiencing an outage?
To get notified of any status changes to TrueLearn, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of TrueLearn every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here