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Is there an TrueLearn outage?

TrueLearn status: Systems Active

Last checked: a minute ago

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TrueLearn outages and incidents

Outage and incident data over the last 30 days for TrueLearn.

There have been 2 outages or incidents for TrueLearn in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for TrueLearn

Outlogger tracks the status of these components for Xero:

Faculty/Admin Portal Active
Member/Learner Portal Active
Mobile App Active
Website and Store Active
Component Status
Faculty/Admin Portal Active
Member/Learner Portal Active
Mobile App Active
Website and Store Active

Latest TrueLearn outages and incidents.

View the latest incidents for TrueLearn and check for official updates:

Updates:

  • Time: Jan. 13, 2020, 2:51 p.m.
    Status: Resolved
    Update: We have resolved the issue and our team is currently monitoring the system. If you continue to experience any issues or have any questions, please reach out to TrueLearn Support ([email protected]). We apologize for the inconvenience and appreciate your patience.
  • Time: Jan. 13, 2020, 2:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 13, 2020, 2:16 p.m.
    Status: Identified
    Update: Our team is investigating issues with users having difficulty creating and loading previously created tests. Please be patient as we work to resolve the issue as quickly as possible.

Updates:

  • Time: Jan. 12, 2020, 5:55 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue. Our team will continue to monitor the system. If you experience any other issues, please email TrueLearn Support at [email protected]. We appreciate your patience and understanding.
  • Time: Jan. 12, 2020, 5:07 p.m.
    Status: Identified
    Update: Our team is investigating issues with users having difficulty loading tests. Please be patient as we work to resolve the issue as quickly as possible. We apologize for the inconvenience. TrueLear Support: [email protected]

Updates:

  • Time: Dec. 17, 2019, 1:58 p.m.
    Status: Resolved
    Update: A fix was pushed yesterday at 6:25pm EST on 12/17/2019. We have monitored the issue after the fix and it appears we are fully operational. If you have any concerns, please let us know.
  • Time: Dec. 16, 2019, 8:32 p.m.
    Status: Identified
    Update: We have received reports regarding issues with loading quizzes and practice tests. Our team is actively investigating the issue and we hope to have a resolution as soon as possible. We apologize for the inconvenience. If you have any questions, please contact us at [email protected].

Updates:

  • Time: Oct. 17, 2019, 10 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience further issues today, please reach out to us at [email protected].
  • Time: Oct. 17, 2019, 8:31 p.m.
    Status: Identified
    Update: Our team is working through a couple solutions to the issues affecting emails and our shopping cart. However, there is currently no estimate on when the issue will be resolved.
  • Time: Oct. 17, 2019, 5:03 p.m.
    Status: Investigating
    Update: We are currently investigating issues affecting our shopping cart and email delivery. We appreciate your patience as we work to resolve this issue. If you have any questions, please contact TrueLearn support at 866-475-4777 or [email protected].

Updates:

  • Time: June 13, 2019, 3:39 p.m.
    Status: Resolved
    Update: The issue has been resolved. We apologize for the inconvenience. If you run into any other issues, please contact TrueLearn Support ([email protected] / 866-475-4777).
  • Time: June 13, 2019, 3:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 13, 2019, 3:36 p.m.
    Status: Investigating
    Update: We have been alerted of an error related to the Profile Page that is impacting the ability for users to create new tests. Our team is currently investigating the issue. We apologize for any inconvenience.

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Frequently Asked Questions - TrueLearn

Is there a TrueLearn outage?
The current status of TrueLearn is: Systems Active
Where can I find the official status page of TrueLearn?
The official status page for TrueLearn is here
How can I get notified if TrueLearn is down or experiencing an outage?
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