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Is there an unitQ outage?

unitQ status: Systems Active

Last checked: 5 minutes ago

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unitQ outages and incidents

Outage and incident data over the last 30 days for unitQ.

There have been 0 outages or incidents for unitQ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for unitQ

Outlogger tracks the status of these components for Xero:

unitQ App Active
unitQ Data Processing Active
unitQ Login/SSO Active
unitQ Marketing Active
Ada Active
Alchemer Active
Apple App Store Active
AskNicely Active
Better Business Bureau Active
ConsumerAffairs Active
Delighted Active
Facebook Active
Facebook Ads Active
Freshdesk Active
Google Play Store Active
Helpshift Active
Instagram Active
Intercom Active
Jira Cloud Active
Jira Service Management Active
PagerDuty Active
Pissed Consumer Active
Reddit Active
Slack Active
Solvvy Active
Stella Connect Active
Strava Club Active
Trustpilot Active
Twitter Active
Typeform Active
Usabilla Active
YouTube Active
Zendesk Active
Zendesk Chat Active
Zendesk CSAT Active
Zoho Desk Active
Component Status
unitQ App Active
unitQ Data Processing Active
unitQ Login/SSO Active
unitQ Marketing Active
Active
Ada Active
Alchemer Active
Apple App Store Active
AskNicely Active
Better Business Bureau Active
ConsumerAffairs Active
Delighted Active
Facebook Active
Facebook Ads Active
Freshdesk Active
Google Play Store Active
Helpshift Active
Instagram Active
Intercom Active
Jira Cloud Active
Jira Service Management Active
PagerDuty Active
Pissed Consumer Active
Reddit Active
Slack Active
Solvvy Active
Stella Connect Active
Strava Club Active
Trustpilot Active
Twitter Active
Typeform Active
Usabilla Active
YouTube Active
Zendesk Active
Zendesk Chat Active
Zendesk CSAT Active
Zoho Desk Active

Latest unitQ outages and incidents.

View the latest incidents for unitQ and check for official updates:

Updates:

  • Time: June 22, 2023, 10:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 22, 2023, 8:32 p.m.
    Status: Identified
    Update: Data for the last hour will be slightly delayed in processing.
  • Time: June 22, 2023, 8:26 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 22, 2023, 8:22 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 7, 2023, 4:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 7, 2023, 4:07 p.m.
    Status: Monitoring
    Update: The issue affecting unitQ data processing has been successfully resolved. Thank you for your patience.
  • Time: June 7, 2023, 4:07 p.m.
    Status: Monitoring
    Update: The issue affecting unitQ data processing has been successfully resolved. Thank you for your patience.
  • Time: June 7, 2023, 1:58 a.m.
    Status: Monitoring
    Update: Data pipeline auditing is proceeding well. We expect to have all of last week's data reviewed by tomorrow.
  • Time: June 7, 2023, 1:58 a.m.
    Status: Monitoring
    Update: Data pipeline auditing is proceeding well. We expect to have all of last week's data reviewed by tomorrow.
  • Time: June 6, 2023, 2:28 p.m.
    Status: Monitoring
    Update: Data capacity is fully restored and recent data has been classified at historical levels. We are now auditing all feedback data from last week and closely monitoring the data pipeline as we review last week's data.
  • Time: June 6, 2023, 2:28 p.m.
    Status: Monitoring
    Update: Data capacity is fully restored and recent data has been classified at historical levels. We are now auditing all feedback data from last week and closely monitoring the data pipeline as we review last week's data.
  • Time: June 6, 2023, 6:33 a.m.
    Status: Identified
    Update: Root causes of the issue have been identified and we are now working to restore capacity in our data processing pipeline. We expect to have full capacity available soon. Once capacity is restored we will conduct a data audit to ensure that all user feedback is fully classified.
  • Time: June 6, 2023, 6:33 a.m.
    Status: Identified
    Update: Root causes of the issue have been identified and we are now working to restore capacity in our data processing pipeline. We expect to have full capacity available soon. Once capacity is restored we will conduct a data audit to ensure that all user feedback is fully classified.
  • Time: June 6, 2023, 2:59 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 6, 2023, 2:59 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 6, 2023, 2:56 a.m.
    Status: Investigating
    Update: We are aware of an issue with unitQ Monitor's data processing and our team is actively working on bringing feedback back up to full throughput. We are investigating the matter and will provide an update later this evening and as our investigation progresses.
  • Time: June 6, 2023, 2:56 a.m.
    Status: Investigating
    Update: We are aware of an issue with unitQ Monitor's data processing and our team is actively working on bringing feedback back up to full throughput. We are investigating the matter and will provide an update later this evening and as our investigation progresses.

Updates:

  • Time: May 18, 2023, 10:49 p.m.
    Status: Resolved
    Update: Okta has posted that the incident is resolved as you can see here: https://status.okta.com/#incident/a9C4z000000TXDiEAO. Login functionality is restored. Apologies for any inconvenience.
  • Time: May 18, 2023, 10:05 p.m.
    Status: Monitoring
    Update: Root cause has been identified as an outage from Okta which can be monitored here https://status.okta.com/. It appears that most, if not all users should now be able to log in. We will be monitoring the situation closely and continue to provide regular updates.
  • Time: May 18, 2023, 9:42 p.m.
    Status: Investigating
    Update: We are investigating an issue preventing customers from logging in to unitQ. We've investigating currently. Stay tuned here for more updates, next update: 4:30 PM PST.

Updates:

  • Time: May 18, 2023, 10:49 p.m.
    Status: Resolved
    Update: Okta has posted that the incident is resolved as you can see here: https://status.okta.com/#incident/a9C4z000000TXDiEAO. Login functionality is restored. Apologies for any inconvenience.
  • Time: May 18, 2023, 10:05 p.m.
    Status: Monitoring
    Update: Root cause has been identified as an outage from Okta which can be monitored here https://status.okta.com/. It appears that most, if not all users should now be able to log in. We will be monitoring the situation closely and continue to provide regular updates.
  • Time: May 18, 2023, 9:42 p.m.
    Status: Investigating
    Update: We are investigating an issue preventing customers from logging in to unitQ. We've investigating currently. Stay tuned here for more updates, next update: 4:30 PM PST.

Updates:

  • Time: March 23, 2023, 10:30 p.m.
    Status: Resolved
    Update: The backfill of data is complete and fully accessible on the platform. Thank you for your patience and understanding.
  • Time: March 23, 2023, 3:30 p.m.
    Status: Monitoring
    Update: All services are now back to normal, and able to receive, search, and evaluate monitors as normal. Some customers may still observe gaps in historical data for parts of the last 24 hours, and we are continuing with the backfilling operations.
  • Time: March 23, 2023, 12:23 a.m.
    Status: Identified
    Update: unitQ Monitor is experiencing delays in processing data for some sources, especially Zendesk, and we have suspended Alerts until this issue is resolved to prevent issuing false positive Alerts. We have now identified the root cause of the problem. This issue was accidentally introduced from a system upgrade which resulted in sending twice as much feedback than usual through our pipeline, intermingling brand new feedback with reprocessed feedback, and leading to some delays in processing the new feedback. We have increased capacity in our pipeline to more quickly process this backlog of data. We estimate that it will take at least several hours to process all of this feedback, so we anticipate that this issue should be resolved sometime tomorrow. We will provide regular updates as the situation progresses. Thank you for your patience and feel free to reach out to us with any questions.
  • Time: March 22, 2023, 11:06 p.m.
    Status: Identified
    Update: Alerts on Monitors and Saved Searches have been suspended while we investigate this issue.
  • Time: March 22, 2023, 11 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 22, 2023, 10:51 p.m.
    Status: Identified
    Update: We have identified a data processing issue with unitQ Monitor where some sources such as Zendesk are experiencing a delay of several hours. We are working on a fix, please be patient as we continue work towards a resolution. We will let you know this issue has resolved.

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Frequently Asked Questions - unitQ

Is there a unitQ outage?
The current status of unitQ is: Systems Active
Where can I find the official status page of unitQ?
The official status page for unitQ is here
How can I get notified if unitQ is down or experiencing an outage?
To get notified of any status changes to unitQ, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of unitQ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does unitQ do?
unitQ provides real-time quality measurement for products, services, and experiences, with AI insights to help businesses take action on areas of improvement.

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