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Is there an Lightspeed (U-Series) outage?

Lightspeed (U-Series) status: Systems Active

Last checked: 9 minutes ago

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Lightspeed (U-Series) outages and incidents

Outage and incident data over the last 30 days for Lightspeed (U-Series).

There have been 0 outages or incidents for Lightspeed (U-Series) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightspeed (U-Series)

Outlogger tracks the status of these components for Xero:

U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active
Component Status
U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active

Latest Lightspeed (U-Series) outages and incidents.

View the latest incidents for Lightspeed (U-Series) and check for official updates:

Updates:

  • Time: Nov. 6, 2022, 10:03 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 6, 2022, 8:48 a.m.
    Status: Monitoring
    Update: We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 6, 2022, 8:43 a.m.
    Status: Identified
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Oct. 3, 2022, 6:10 p.m.
    Status: Resolved
    Update: Since our last update, our 3rd Party Payment Processing Partner Fiserv/First Data has confirmed that they have completed the work to resolve the outage affecting card authorizations. Our monitoring has shown consistent processing activity for all Upserve customers, therefore we are resolving this issue. Allow up to (1) day for any open checks with payments to sync. Please note batches from 10/2 will be delayed up to (1) day for processing. Today's transactions will batch with 10/3 as expected. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Oct. 3, 2022, 5:28 p.m.
    Status: Monitoring
    Update: Since our last update, our 3rd Party Payment Processor Partner Fiserv/First Data has taken action to resolve their service incident affecting declined card transactions for Upserve customers. Upserve has observed a lower rate of declined transactions and customers previously operating in offline mode are now returning to normal operation. Upserve will continue to monitor this incident further prior to declaring the incident as resolved.
  • Time: Oct. 3, 2022, 3:55 p.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 2:43 p.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 11:53 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with our 3rd Party Payment Partner to resolve this outage. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 12:47 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 3, 2022, 12:46 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 3, 2022, 12:45 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 2, 2022, 11:40 p.m.
    Status: Identified
    Update: Our engineering team has detected possible payment delays due to our 3rd party processing partner. Your Upserve POS may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 2, 2022, 10:54 p.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Oct. 3, 2022, 6:10 p.m.
    Status: Resolved
    Update: Since our last update, our 3rd Party Payment Processing Partner Fiserv/First Data has confirmed that they have completed the work to resolve the outage affecting card authorizations. Our monitoring has shown consistent processing activity for all Upserve customers, therefore we are resolving this issue. Allow up to (1) day for any open checks with payments to sync. Please note batches from 10/2 will be delayed up to (1) day for processing. Today's transactions will batch with 10/3 as expected. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Oct. 3, 2022, 5:28 p.m.
    Status: Monitoring
    Update: Since our last update, our 3rd Party Payment Processor Partner Fiserv/First Data has taken action to resolve their service incident affecting declined card transactions for Upserve customers. Upserve has observed a lower rate of declined transactions and customers previously operating in offline mode are now returning to normal operation. Upserve will continue to monitor this incident further prior to declaring the incident as resolved.
  • Time: Oct. 3, 2022, 3:55 p.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 2:43 p.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate elevated error rates on card transactions due to an outage with Fiserv/First Data, our 3rd Party Payment Processor. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with Fiserv/First Data to resolve this outage. We will update this page as soon as an update becomes available. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 11:53 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may still be in Offline Mode for this reason. We are continuing to work with our 3rd Party Payment Partner to resolve this outage. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Oct. 3, 2022, 12:47 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 3, 2022, 12:46 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 3, 2022, 12:45 a.m.
    Status: Identified
    Update: Our engineering team is continuing to investigate higher than normal decline rates on credit card transactions due to a 3rd Party Payment Processing issue. Your Upserve Point of Sale may be in Offline Mode for this reason. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 2, 2022, 11:40 p.m.
    Status: Identified
    Update: Our engineering team has detected possible payment delays due to our 3rd party processing partner. Your Upserve POS may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
  • Time: Oct. 2, 2022, 10:54 p.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Sept. 25, 2022, 5:33 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Sept. 25, 2022, 4:55 a.m.
    Status: Monitoring
    Update: Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed some merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Sept. 25, 2022, 4:25 a.m.
    Status: Investigating
    Update: Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. Please review our help articles for operating in Offline Mode: https://help.upserve.com/s/article/Offline-Mode-Overview https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors
  • Time: Sept. 25, 2022, 3:52 a.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Sept. 25, 2022, 5:33 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Sept. 25, 2022, 4:55 a.m.
    Status: Monitoring
    Update: Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed some merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Sept. 25, 2022, 4:25 a.m.
    Status: Investigating
    Update: Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. Please review our help articles for operating in Offline Mode: https://help.upserve.com/s/article/Offline-Mode-Overview https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors
  • Time: Sept. 25, 2022, 3:52 a.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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Frequently Asked Questions - Lightspeed (U-Series)

Is there a Lightspeed (U-Series) outage?
The current status of Lightspeed (U-Series) is: Systems Active
Where can I find the official status page of Lightspeed (U-Series)?
The official status page for Lightspeed (U-Series) is here
How can I get notified if Lightspeed (U-Series) is down or experiencing an outage?
To get notified of any status changes to Lightspeed (U-Series), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightspeed (U-Series) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightspeed (U-Series) do?
The restaurant management service is now part of Lightspeed. Customers can receive 24/7 assistance from the team to manage and expand their business.

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