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Is there an Lightspeed (U-Series) outage?

Lightspeed (U-Series) status: Systems Active

Last checked: 9 minutes ago

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Lightspeed (U-Series) outages and incidents

Outage and incident data over the last 30 days for Lightspeed (U-Series).

There have been 0 outages or incidents for Lightspeed (U-Series) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightspeed (U-Series)

Outlogger tracks the status of these components for Xero:

U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active
Component Status
U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active

Latest Lightspeed (U-Series) outages and incidents.

View the latest incidents for Lightspeed (U-Series) and check for official updates:

Updates:

  • Time: Nov. 19, 2022, 2:27 a.m.
    Status: Resolved
    Update: Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.
  • Time: Nov. 19, 2022, 1:55 a.m.
    Status: Monitoring
    Update: Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation. We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
  • Time: Nov. 19, 2022, 1:39 a.m.
    Status: Identified
    Update: One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 19, 2022, 1:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 19, 2022, 12:57 a.m.
    Status: Investigating
    Update: One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com

Updates:

  • Time: Nov. 19, 2022, 2:27 a.m.
    Status: Resolved
    Update: Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.
  • Time: Nov. 19, 2022, 1:55 a.m.
    Status: Monitoring
    Update: Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation. We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
  • Time: Nov. 19, 2022, 1:39 a.m.
    Status: Identified
    Update: One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: Nov. 19, 2022, 1:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 19, 2022, 12:57 a.m.
    Status: Investigating
    Update: One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com

Updates:

  • Time: Nov. 9, 2022, 3:41 p.m.
    Status: Resolved
    Update: Our third party partner has resolved issues with connectivity and your Point of Sale should be operating continuously online. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 9, 2022, 3:26 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue with a third party partner that may be impacting your Point of Sale connectivity. We are working with our partner to help them resolve and restore connectivity. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside View this Incident
  • Time: Nov. 9, 2022, 3:06 p.m.
    Status: Investigating
    Update: Our engineering team is currently investigating connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Nov. 9, 2022, 3:41 p.m.
    Status: Resolved
    Update: Our third party partner has resolved issues with connectivity and your Point of Sale should be operating continuously online. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 9, 2022, 3:26 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue with a third party partner that may be impacting your Point of Sale connectivity. We are working with our partner to help them resolve and restore connectivity. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside View this Incident
  • Time: Nov. 9, 2022, 3:06 p.m.
    Status: Investigating
    Update: Our engineering team is currently investigating connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Nov. 6, 2022, 10:03 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 6, 2022, 8:48 a.m.
    Status: Monitoring
    Update: We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: Nov. 6, 2022, 8:43 a.m.
    Status: Identified
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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Frequently Asked Questions - Lightspeed (U-Series)

Is there a Lightspeed (U-Series) outage?
The current status of Lightspeed (U-Series) is: Systems Active
Where can I find the official status page of Lightspeed (U-Series)?
The official status page for Lightspeed (U-Series) is here
How can I get notified if Lightspeed (U-Series) is down or experiencing an outage?
To get notified of any status changes to Lightspeed (U-Series), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightspeed (U-Series) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightspeed (U-Series) do?
The restaurant management service is now part of Lightspeed. Customers can receive 24/7 assistance from the team to manage and expand their business.

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