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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 2 minutes ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: July 2, 2019, 3:16 p.m.
    Status: Resolved
    Update: All services have been confirmed to be performing as expected.
  • Time: July 2, 2019, 2:18 p.m.
    Status: Monitoring
    Update: Cloudflare has implemented a fix for the issue, and we are monitoring to ensure all services have been restored.
  • Time: July 2, 2019, 2:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 2, 2019, 2 p.m.
    Status: Identified
    Update: We are observing issues related to availability of our services. It appears to be due to a Network Issue with our CDN provider CloudFlare. Affected users are reporting both timeouts and 502 Error Pages when attempting to use the service. CloudFlare and UserVoice Engineers are both investigating to mitigate and resolve. https://www.cloudflarestatus.com/

Updates:

  • Time: July 2, 2019, 3:16 p.m.
    Status: Resolved
    Update: All services have been confirmed to be performing as expected.
  • Time: July 2, 2019, 2:18 p.m.
    Status: Monitoring
    Update: Cloudflare has implemented a fix for the issue, and we are monitoring to ensure all services have been restored.
  • Time: July 2, 2019, 2:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 2, 2019, 2 p.m.
    Status: Identified
    Update: We are observing issues related to availability of our services. It appears to be due to a Network Issue with our CDN provider CloudFlare. Affected users are reporting both timeouts and 502 Error Pages when attempting to use the service. CloudFlare and UserVoice Engineers are both investigating to mitigate and resolve. https://www.cloudflarestatus.com/

Updates:

  • Time: June 3, 2019, 12:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2019, 9:17 p.m.
    Status: Monitoring
    Update: We believe network congestion issues have been mitigated, but have not received full confirmation or analysis form Google Engineering. We are continuing to monitor system performance.
  • Time: June 2, 2019, 7:22 p.m.
    Status: Identified
    Update: The UserVoice system is encountering higher than normal error and lowered availability due to apparent issues with Google Cloud Network beginning at 11:13 US/Pacific. UserVoice and Google engineers are both working to fully resolve this issue.

Updates:

  • Time: June 3, 2019, 12:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2019, 9:17 p.m.
    Status: Monitoring
    Update: We believe network congestion issues have been mitigated, but have not received full confirmation or analysis form Google Engineering. We are continuing to monitor system performance.
  • Time: June 2, 2019, 7:22 p.m.
    Status: Identified
    Update: The UserVoice system is encountering higher than normal error and lowered availability due to apparent issues with Google Cloud Network beginning at 11:13 US/Pacific. UserVoice and Google engineers are both working to fully resolve this issue.

Updates:

  • Time: May 31, 2019, 7:41 p.m.
    Status: Resolved
    Update: This issue is resolved. We have implemented filters to catch the spam, and are seeing it successfully catch these emails. We have also cleaned up the emails that made it past our filters earlier today. We are also investigating ways to continue to update and improve our spam filters so we can address these types of spammers quicker and more efficiently. We do apologize for the pain point this caused for you and your team, and if you have any questions, please, don't hesitate to reach out!
  • Time: May 31, 2019, 2:39 p.m.
    Status: Identified
    Update: We've updated our spam filters and new, incoming spam is being caught now as expected. We are also working to clean up the spam that made it past our filters last night. We will keep you updated on our progress.
  • Time: May 31, 2019, 1:29 p.m.
    Status: Investigating
    Update: We are currently investigating reports of customers who use our support tools getting a high amount of ticketing spam. Our engineers are working to address, and we will keep you updated through our status page.

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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