Is there an UserVoice outage?
UserVoice status: Systems Active
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for UserVoice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for UserVoice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for UserVoice.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Admin Console | Active |
| Email (delivery) | Active |
| Email (incoming) | Active |
| Helpdesk API | Active |
| Search | Active |
| User Analytics | Active |
| UserVoice API | Active |
| Web Portal (subdomain) | Active |
| Widgets | Active |
View the latest incidents for UserVoice and check for official updates:
Description: On October 26th between 10:20 and 10:35 PDT UserVoice experienced an infrastructure issue that caused intermittent system unavailability. ## Business Impact During the outage end-users and admins may have been unable to load or interact with UserVoice sites or widgets. ## Root Cause One of the servers in Uservoice's database cluster experienced an application stall event. Due to misconfiguration of our cluster, this caused a pause in database writes. Our engineers were required to manually remove the affected node to allow the cluster to resume writing. ## What we are Doing to Prevent This We have updated our database cluster configuration to more aggressively monitor and remove cluster members that are non-performant. This caused an interruption for your team in UserVoice and your end users trying to view and submit feedback. We are sorry for the pain point this caused. We have already put improvements in place to prevent this type of issue from happening again. If you have any questions, don’t hesitate to reach out at [[email protected]](mailto:[email protected]). Claire Talbott Support Manager
Status: Postmortem
Impact: Major | Started At: Oct. 26, 2018, 5:30 p.m.
Description: On October 19th between 10:00 and 11:30 PDT UserVoice experienced two approximately 10 minute infrastructure outages that caused site-wide outages and system unavailability. **Business Impact** During the outage end users and admins would have been unable to load or interact with UserVoice sites or widgets. Email would have been delayed, but no emails were lost. **Root Cause** UserVoice uses an in-memory data-store cluster \(Redis\) to handle asynchronous job management and transient data storage. A recent change to one of the libraries that use this service caused a very sudden increase in its usage. The sudden usage increase caused a system failure and prevented failover to like-sized standby services. **What we are Doing to Prevent This** * Increased sizing of our Redis cluster and added additional alerting to allow us to more quickly detect usage spikes * Fixed the library that wasn’t properly interacting with Redis
Status: Postmortem
Impact: Major | Started At: Oct. 19, 2018, 5:05 p.m.
Description: On October 19th between 10:00 and 11:30 PDT UserVoice experienced two approximately 10 minute infrastructure outages that caused site-wide outages and system unavailability. **Business Impact** During the outage end users and admins would have been unable to load or interact with UserVoice sites or widgets. Email would have been delayed, but no emails were lost. **Root Cause** UserVoice uses an in-memory data-store cluster \(Redis\) to handle asynchronous job management and transient data storage. A recent change to one of the libraries that use this service caused a very sudden increase in its usage. The sudden usage increase caused a system failure and prevented failover to like-sized standby services. **What we are Doing to Prevent This** * Increased sizing of our Redis cluster and added additional alerting to allow us to more quickly detect usage spikes * Fixed the library that wasn’t properly interacting with Redis
Status: Postmortem
Impact: Major | Started At: Oct. 19, 2018, 5:05 p.m.
Description: This incident has been resolved
Status: Resolved
Impact: Major | Started At: Sept. 21, 2018, 3:33 p.m.
Description: This incident has been resolved
Status: Resolved
Impact: Major | Started At: Sept. 21, 2018, 3:33 p.m.
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