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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: a minute ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: April 20, 2024, 5:35 p.m.
    Status: Resolved
    Update: SIP 503 errors are now resolved. VoIP services are operational.
  • Time: April 20, 2024, 3:42 p.m.
    Status: Monitoring
    Update: Our engineers have confirmed that the sip errors and registration issues are fully resolved. You may need to restart your VoIP services in order to place and receive calls. If you require any further assistance, you can reach out directly to our support team by calling 972-200-0179 Thank you for your patience and we appreciate your business.
  • Time: April 20, 2024, 3:29 p.m.
    Status: Identified
    Update: Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly.
  • Time: April 20, 2024, 2:57 p.m.
    Status: Identified
    Update: Our engineers are continuing to investigate the cause of the SIP errors and registration issues. We will send another update as soon as our engineers deploy a resolution. Once again, we thank you for your patience.
  • Time: April 20, 2024, 2:24 p.m.
    Status: Identified
    Update: We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.

Updates:

  • Time: April 20, 2024, 5:35 p.m.
    Status: Resolved
    Update: SIP 503 errors are now resolved. VoIP services are operational.
  • Time: April 20, 2024, 3:42 p.m.
    Status: Monitoring
    Update: Our engineers have confirmed that the sip errors and registration issues are fully resolved. You may need to restart your VoIP services in order to place and receive calls. If you require any further assistance, you can reach out directly to our support team by calling 972-200-0179 Thank you for your patience and we appreciate your business.
  • Time: April 20, 2024, 3:29 p.m.
    Status: Identified
    Update: Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly.
  • Time: April 20, 2024, 2:57 p.m.
    Status: Identified
    Update: Our engineers are continuing to investigate the cause of the SIP errors and registration issues. We will send another update as soon as our engineers deploy a resolution. Once again, we thank you for your patience.
  • Time: April 20, 2024, 2:24 p.m.
    Status: Identified
    Update: We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.

Updates:

  • Time: Dec. 19, 2023, 11:20 p.m.
    Status: Resolved
    Update: The fix has been deployed and is holding. All services are operational.
  • Time: Dec. 19, 2023, 11:09 p.m.
    Status: Identified
    Update: We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.

Updates:

  • Time: Dec. 19, 2023, 11:20 p.m.
    Status: Resolved
    Update: The fix has been deployed and is holding. All services are operational.
  • Time: Dec. 19, 2023, 11:09 p.m.
    Status: Identified
    Update: We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.

Updates:

  • Time: Dec. 12, 2023, 1:33 p.m.
    Status: Resolved
    Update: Our VoIP services are now operational.
  • Time: Dec. 12, 2023, 1:05 p.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and have implemented a workaround. Our engineers are currently monitoring the system and will provide an update upon resolution. Again, we thank you for your patience and understanding.
  • Time: Dec. 12, 2023, 1:05 p.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and have implemented a workaround. Our engineers are currently monitoring the system and will provide an update upon resolution. Again, we thank you for your patience and understanding.
  • Time: Dec. 12, 2023, 12:56 p.m.
    Status: Investigating
    Update: Our engineers are currently investigating a major outage affecting all inbound, outbound, and SMS traffic. This outage is also affecting call center call routing. We will provide an update as soon as the team is able to identify the root cause. We apologize for any inconvenience, and we thank you for your patience.
  • Time: Dec. 12, 2023, 12:56 p.m.
    Status: Investigating
    Update: Our engineers are currently investigating a major outage affecting all inbound, outbound, and SMS traffic. This outage is also affecting call center call routing. We will provide an update as soon as the team is able to identify the root cause. We apologize for any inconvenience, and we thank you for your patience.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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