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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 4 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: Nov. 29, 2023, 7:13 p.m.
    Status: Resolved
    Update: Our VoIP audio for inbound and outbound has been restored. Thank you for your patience, and we apologize for any inconveniences that this may have caused.
  • Time: Nov. 29, 2023, 7 p.m.
    Status: Investigating
    Update: Our VoIP services are currently experiencing intermittent audio issues affecting inbound and outbound calls for some clients. We are actively investigating and hope to have this resolved

Updates:

  • Time: Nov. 29, 2023, 7:13 p.m.
    Status: Resolved
    Update: Our VoIP audio for inbound and outbound has been restored. Thank you for your patience, and we apologize for any inconveniences that this may have caused.
  • Time: Nov. 29, 2023, 7 p.m.
    Status: Investigating
    Update: Our VoIP services are currently experiencing intermittent audio issues affecting inbound and outbound calls for some clients. We are actively investigating and hope to have this resolved

Updates:

  • Time: Oct. 30, 2023, 2:14 p.m.
    Status: Resolved
    Update: Our VanillaSoft VoIP services are now operational. Thank you for your patience and understanding.
  • Time: Oct. 30, 2023, 1:30 p.m.
    Status: Monitoring
    Update: Our engineers have identified and addressed the issues causing the SIP errors. Dialing and receiving calls have been re-established. The team will continue to monitor.
  • Time: Oct. 30, 2023, 1:21 p.m.
    Status: Investigating
    Update: We are investigating reports of a possible service outage affecting some of our VoIP services. Our engineers are currently working on addressing and resolving these issues.

Updates:

  • Time: Oct. 30, 2023, 2:14 p.m.
    Status: Resolved
    Update: Our VanillaSoft VoIP services are now operational. Thank you for your patience and understanding.
  • Time: Oct. 30, 2023, 1:30 p.m.
    Status: Monitoring
    Update: Our engineers have identified and addressed the issues causing the SIP errors. Dialing and receiving calls have been re-established. The team will continue to monitor.
  • Time: Oct. 30, 2023, 1:21 p.m.
    Status: Investigating
    Update: We are investigating reports of a possible service outage affecting some of our VoIP services. Our engineers are currently working on addressing and resolving these issues.

Updates:

  • Time: Oct. 17, 2023, 6:19 p.m.
    Status: Resolved
    Update: Our engineers were able to identify the root cause of the degradation and systems are now operational.
  • Time: Oct. 17, 2023, 6:11 p.m.
    Status: Investigating
    Update: We are investigating reports of performance degradation for some of our VoIP service which is only impacting some of our clients. Our engineers are currently working on addressing and resolving these issues.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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