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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 7 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: Oct. 3, 2020, 5:40 p.m.
    Status: Resolved
    Update: Our VS Connect (VoIP) services were restored to the production servers yesterday (Friday October 2nd). All services, including voicemail drops and the creation of new lines, are now working normally.
  • Time: Oct. 1, 2020, 8:42 p.m.
    Status: Monitoring
    Update: All VanillaSoft VoIP services were restored last night to a backup server, with the exception of some limitations outlined below. We are working diligently with our partners to have the full service resolved as soon as possible, and anticipate reverting back to our regular servers tomorrow - Friday, October 2nd. VM Drop: Your VM (voicemail) Drop recordings are currently unavailable. In order to use VM Drop before we switch back to our regular servers, you will need to create new temporary recordings. Once we do switch back to our regular servers, all of your original recordings will once again be available, but any new temporary recordings you create will be lost. Call Recordings: You will still be able to record calls and they will be available once we move back to the regular server. However, while we are on the backup server you may not be able to access your previous call recordings until the system is fully restored. New Lines/Features: The provisioning of new VoIP/SMS lines is currently disabled. Additionally, any new changes made to VoIP settings during this period while we are working from a backup server, such as call paths/forwarding/other features, will be lost when the production server is restored. We understand the impact this has on your business, and appreciate your patience during this process.
  • Time: Oct. 1, 2020, 12:28 a.m.
    Status: Identified
    Update: All VoIP services have been restored, with the exception of the CMV HUD, which is currently being worked on.
  • Time: Sept. 30, 2020, 8 p.m.
    Status: Investigating
    Update: We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

Updates:

  • Time: Oct. 3, 2020, 5:40 p.m.
    Status: Resolved
    Update: Our VS Connect (VoIP) services were restored to the production servers yesterday (Friday October 2nd). All services, including voicemail drops and the creation of new lines, are now working normally.
  • Time: Oct. 1, 2020, 8:42 p.m.
    Status: Monitoring
    Update: All VanillaSoft VoIP services were restored last night to a backup server, with the exception of some limitations outlined below. We are working diligently with our partners to have the full service resolved as soon as possible, and anticipate reverting back to our regular servers tomorrow - Friday, October 2nd. VM Drop: Your VM (voicemail) Drop recordings are currently unavailable. In order to use VM Drop before we switch back to our regular servers, you will need to create new temporary recordings. Once we do switch back to our regular servers, all of your original recordings will once again be available, but any new temporary recordings you create will be lost. Call Recordings: You will still be able to record calls and they will be available once we move back to the regular server. However, while we are on the backup server you may not be able to access your previous call recordings until the system is fully restored. New Lines/Features: The provisioning of new VoIP/SMS lines is currently disabled. Additionally, any new changes made to VoIP settings during this period while we are working from a backup server, such as call paths/forwarding/other features, will be lost when the production server is restored. We understand the impact this has on your business, and appreciate your patience during this process.
  • Time: Oct. 1, 2020, 12:28 a.m.
    Status: Identified
    Update: All VoIP services have been restored, with the exception of the CMV HUD, which is currently being worked on.
  • Time: Sept. 30, 2020, 8 p.m.
    Status: Investigating
    Update: We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

Updates:

  • Time: Aug. 12, 2020, 6:42 p.m.
    Status: Resolved
    Update: The backlog of undelivered emails is now fully processed. Oracle appears to have officially resolved their issues, as per the guidance we previously shared. The email delivery issue is fully functional again. We are marking this incident as resolved. Thank you for your patience.
  • Time: Aug. 12, 2020, 6:42 p.m.
    Status: Resolved
    Update: The backlog of undelivered emails is now fully processed. Oracle appears to have officially resolved their issues, as per the guidance we previously shared. The email delivery issue is fully functional again. We are marking this incident as resolved. Thank you for your patience.
  • Time: Aug. 12, 2020, 5:28 p.m.
    Status: Monitoring
    Update: The Oracle engineers have just informed us that the backlog causing these delays should now be resolved. However, it may take some time for the delayed emails to correctly reach their destination as the backlog clears.
  • Time: Aug. 12, 2020, 5:28 p.m.
    Status: Monitoring
    Update: The Oracle engineers have just informed us that the backlog causing these delays should now be resolved. However, it may take some time for the delayed emails to correctly reach their destination as the backlog clears.
  • Time: Aug. 12, 2020, 5:16 p.m.
    Status: Identified
    Update: VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.
  • Time: Aug. 12, 2020, 5:16 p.m.
    Status: Identified
    Update: VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.

Updates:

  • Time: Oct. 15, 2019, 6:57 p.m.
    Status: Resolved
    Update: All issues with the Gryphon DNC service have been resolved.
  • Time: Oct. 15, 2019, 1:59 p.m.
    Status: Investigating
    Update: We are currently having problems communicating with the Gryphon DNC service. This will cause routing issues for any customers using Gryphon DNC.

Updates:

  • Time: Oct. 15, 2019, 6:57 p.m.
    Status: Resolved
    Update: All issues with the Gryphon DNC service have been resolved.
  • Time: Oct. 15, 2019, 1:59 p.m.
    Status: Investigating
    Update: We are currently having problems communicating with the Gryphon DNC service. This will cause routing issues for any customers using Gryphon DNC.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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